American Automobile Association (AAA) Customer Service Representative Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
13 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Portland, ME
Anonymous Interview Candidate in Portland, ME
Application Details

I applied online. The process took 1 week - interviewed at American Automobile Association (AAA) in September 2014.

Interview Details

Applied online. Received a call from HR two days later. The HR rep explained salary and shift info, and then conducted a brief pre-interview with questions such as: Why I wanted to work there and how I handle stress and conflict. At the end of the phone interview, I was asked to schedule an interview at the local office. I accepted their next available interview time which was the following afternoon. The interview was with a CSR supervisor who was welcoming and made me feel at ease. The interview lasted about 1.5 hrs. Answers were expected to be specific and include the outcome of the example given. The interviewer wrote down all of my responses. It seem to go well. After the interview, I was sent a link to an online assessment which took about an hour to complete. There were several timed sections in the assessment to include interpreting codes and navigating mock customer service calls. Two days later, I received a call from the supervisor who interviewed me with an offer for a job.

Interview Questions
  • Tell me about a time:
    when you made a mistake at work;
    when you had a conflict with a coworker.
      Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for American Automobile Association (AAA)

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I applied in-person. The process took 4 days - interviewed at American Automobile Association (AAA) in August 2014.

    Interview Details

    went to open house of last month on the 22nd took a assessment pass the test which was pretty simple after test was done was interviewed the same day. Did background check with company call Hire Right and and a drug test through Lab Corp all together the process to 4 days .

    Interview Questions
    • the interview question was crazy! But I passed all question   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at American Automobile Association (AAA).

    Interview Details

    i applied online and it took about 6-8 weeks for them to call for an interview. first they did a phone interview, then an in person interview after you get a chance to sit with someone and listen to them work, and then i got the offer i think 2 weeks later

    Interview Questions
    • basically if you look up youtube videos on behavioral based questions then you should be good. just be ready to have specific examples of how you did something awesome and how you a a perfect fit for a highly repetative job with little to no autonomy, requiring to work on holidays and your days off if it is after a holiday and be open to working hours that dont let you have a social life whatsoever   View Answer
    Negotiation Details
    i was told i was going to be paid more due to my experience at one of the competitors but they lied and gave me the same pay as everyone else who started out
    Accepted Offer
    Difficult Interview
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Costa Mesa, CA
    Anonymous Interview Candidate in Costa Mesa, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at American Automobile Association (AAA) in July 2014.

    Interview Details

    I applied online and got an email to take assessment test after that I was emailed again stating that I passed and if I was chosen to move forward in the process a recruiter would contact me. I got an email from a recruiter about a week later to set up a phone interview. Recruiter called me , asked regular customer service questions. I was. Then emailed a date for a face to face interview . Got to the interview and it was about 3 interview stages. 1st stage is a role playing scenario 2nd stage is an interview with a supervisor 3rd stage another interview with a different supervisor. I was offered a job the same day

    Interview Questions
    Negotiation Details
    13.50 for member services position.
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online - interviewed at American Automobile Association (AAA).

    Interview Details

    Had a very short phone interview, during which I felt I was being condescended to. An hour or so after I was called to schedule an appointment for a face to face interview. As some of the previous posters mentioned, you will sit with an employee for a few minutes and listen to customer calls and how they are handled, after this you are called into an office for a one on one. The supervisor interviewing me seemed like a nice fellow, with the exception of the horrible questions he was asking (a bunch of nonsense questions asking about specific instances of various times in your past employment when you _______ ) after seeing what the job actually entailed it seemed ridiculous to have to answer any questions besides "Will you be able to stand how terribly boring and mindless this will be?"

    Interview Questions
    • Most of the basic interview questions just asked in a really annoying and antiseptic way, the kind of questions that a failed psychology student creates thinking it is an accurate judge of a human being.   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Irving, TX
    Anonymous Interview Candidate in Irving, TX
    Application Details

    I applied through other source. The process took 2 days - interviewed at American Automobile Association (AAA) in March 2014.

    Interview Details

    I saw a job fair for AAA on Indeed.com so ! applied and took the assessments and passed them before going to the job fair. When I got to the job fair the following day, I took the recruiter I had already taken the test and she seemed impressed. I was immediately scheduled to come back the next day for a face to face interview. The next day at the interview I was taken on the call center floor so I could listen to live calls then after about 3 minutes a supervisor meet with me and took me to her office and asked me the standard interview questions.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person - interviewed at American Automobile Association (AAA).

    Interview Details

    walk in talk to manager, he tells you you can move up and there is all their oppurtunity that doesnt exist and its done do a background check and pee test and your done. They need slaves to do their bidding its ok but nothing awesome i cant wait to find a better job qould love this job if it paid me for my none stop work

    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Automobile Association (AAA) in May 2010.

    Interview Details

    I was contacted by phone and asked a few questions- how did I hear about the company, what were my salary expectations, etc. Then I was sent a letter telling me where to report for the actual interview. Two supervisors interview you - good cop/bad cop. They ask you questions such as "tell me a time when you satisfied an irate customer". The interview takes 1 1/2 to two hours.

    Interview Questions
    Negotiation Details
    No. There is no negotiation.
    Accepted Offer
    Neutral Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Hamden, CT
    Anonymous Interview Candidate in Hamden, CT
    Application Details

    I applied online. The process took 2 days - interviewed at American Automobile Association (AAA) in December 2012.

    Interview Details

    The initial interview was a phone interview. After that they scheduled me for the next day for an in-person interview which went well. Both interviewers were extremely pleasant and made me feel comfortable. It seemed as though it was a very quick process and they were trying to fill a position quickly with the right candidate.

    Interview Questions
    Declined Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Costa Mesa, CA
    Anonymous Interview Candidate in Costa Mesa, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at American Automobile Association (AAA) in July 2012.

    Interview Details

    I was contacted by email after only two days ago completing the online application inviting me for a phone interview. When contacted by phone I was interviewed with simple questions regarding the position, my availability, my interest and so on. A week after that I was invited by email to come to the corp office in Orange County to interview, when I reached the interview there was an orientation followed by three separate interviews, two in which they gave you a test, then the third where they asked questions, got a fill of you and at the end if they like you, invite a manager over and they extend a job to you.

    Interview Questions
    • The most difficult is they surprise you with the testing by the interviewers, and they have you do impromptu customer care calls, they have you act as if a call came through and you make up a story as you go, they are listening to hear if you have manners, phone etiquette, can speak up and the caller will understand you when talking.   View Answer
    Reasons for Declining

    The time schedules had changed from the initial given times, and that affected my school schedules.

    Declined Offer
    Positive Experience
    Easy Interview

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