American Automobile Association (AAA) Interview Questions & Reviews
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Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 40 ratings 
“Average” Interview
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Interview Experience [?] Based on 40 ratings
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| 1–10 of 40 American Automobile Association (AAA) Interviews | Sort by |
Insurance Sales Agent at American Automobile Association (AAA)
Posted May 22, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 (took 6 weeks)
Took a long time between one contact and the next
Interview Questions
Negotiation Details
no negotiation
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.
More American Automobile Association (AAA) Insurance Sales Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Auto Claims Representative II at American Automobile Association (AAA)
Posted Apr 19, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Saint Louis, MO (took 1+ week)
I initially received a phone call from the manager who was hiring asking me questions about my current position. She then scheduled an interview early the following week. I met with the hiring manager and her manager and the interview was relatively informal. We just spoke about aspects of the job and about claims handling experience in general. I was called two days later with an offer.
Interview Questions
Negotiation Details
I accepted the offer without negotiating. Looking back, I would at least attempt to negotiate--they needed an employee badly.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Member Services Representative at American Automobile Association (AAA)
Posted Mar 7, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 5 days)
I was contacted on the phone by one of the female managers. she wanted me to come in for an interview but requested that she ask a few standard protocol questions (kind of like a phone interview) before I was approved to come in person. She asked me why I want to work for AAA. What interested me in AAA? What do I like least about my current job and what do I like most about my current job. After those questions she asked me to come in for an interview at their main office. I was interviewed by her and two other managers. It seemed very serious and stiff at first. The one manager asked me many geographic questions related to South Jersey (what county is this town in, what road does that turn into?,etc) They are useful questions because as a member services representative you constantly are speaking to people broken down in areas that they have no idea where they are, so general knowlege of the south jersey area is essential. They asked me how I would sell something, How do I judge a client, and How would I address a member calling who was just in a car accident.
Interview Questions
Negotiation Details
AAA rarely seems to negotiate pay. I have a college degree and years of experience. I said I was looking in the 12-14/hr range and they would not budge from 10.00 per hour. The rate they pay member service representatives is very insulting compared to what the associates in other departments make, and associates in other departments do not need to deal with angry irate drivers and work late night hours.
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Supply Chain at American Automobile Association (AAA)
Posted Feb 16, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Dearborn, MI (took 2 weeks)
I was called by the company HR person and told the time and name of the hiring person. Less than 1 hiring later the departmental manager called me and asked could we meet 30 minutes later than the original interview time. At the point, I became concerned as to why was I deserving of a call from the departmental manager who was doing the hiring. I was not stupid he wanted to figure out the face behind the resume name.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Member Travel Counselor at American Automobile Association (AAA)
Posted Feb 13, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2012 (took 2 days)
They loved my resume, Said I was an ideal candidate for one of the three openings. I went in to fill out a formal application and take their "assessment tests" that were supposed to take 3 hours. When completed, the computer deemed me incompatible with the company and thanked me for my time, saying I could apply again after 6 months.
Afterwords, when I told the manager I failed, she was shocked. She said with my 25+ years of travel experience I should have passed. She asked if the questions were travel related. I told her no. They had nothing to do with job knowledge. I asked her if she had ever taken the test. She said no they won't let employees take it. She thanked me for coming in and said she would email me. When I got to the car I remembered why I failed. Someone once told me on these types of tests that have choices of strongly disagree, disagree, neutral, agree or strongly agree, you need to stress strongly never neutral. I am confident and very sales oriented. I'm comfortable working in groups or independently. After 25+ years in the same industry with glowing letters of recomendation, you would think they would have hired me on the spot! This friend also told me that people who have owned their own businesses or who are used to working independently, which is what travel agents do.......within the confinements of an agency, usually don't do well on their tests. Then how can they give such a test that really doesn't apply to the position. Don't know if I should be offended, or happy that I didn't fit in their little box.
The worst part is you can't get the results of the online tests so you have no idea what they didn't like or didn't feel was a fit. And the manager has no idea what the tests consist of. Therefore I think my friend was right. Strongly agree or disagree, and don't be independent. There were lots of questions about working independently without supervision. Travel agents work independently!!!! I said I was comfortable working independently.
Stumped by this one!
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Personality Test.
More American Automobile Association (AAA) Member Travel Counselor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Actuarial Analyst at American Automobile Association (AAA)
Posted Feb 9, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2010 in San Francisco, CA (took a day)
Greeting at the very beginning. Then the interviewer breifly described what the interview would included.
Interview started:
Behavioral questions-
1. status (citizen, resident or international student)
2. eduation background
3. work experience, etc)
4. reason applying for the position
Two open-ended questions. no right or wrong, like case questions which you may have during onsite interview.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Web Developer at American Automobile Association (AAA)
Posted Jan 31, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Portland, OR (took a day)
I heard about this position from a friend who was contacted by the hiring manager. He was having a difficult time filling this position and so he sent out an email asking for anyone who know a qualified candidate to contact him. Initial interview was easy mostly asking about experience, daily routine and current projects. They also spend time answering my questions and telling me about the position, the work environment and how they handle the recruiting process.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Marketing Manager at American Automobile Association (AAA)
Posted Nov 23, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2010 (took 2 weeks)
They loved my resume, I had a great phone interview, my sister has worked for the company for 14 years, and they said I was an ideal candidate for at least three open marketing manager positions. I went in to fill out a formal application and take their "assessment tests" that were supposed to take 3 hours. After 45 minutes, the computer deemed me incompatible with the company and thanked me for my time.
Afterwords, the HR person told me people who own their own businesses or who are used to working independently usually don't do well on their tests. (I've worked freelance for 5 years now.) Don't know if I should be offended, or happy that I think outside the box.
Ironically, I spent 10 years in Corporate America at a large insurance company prior to moving to an ad agency, and then out on my own. You'd think that would mean something. The worst part is you can't get the results of the online tests so you have no idea what they didn't like or didn't feel was a fit.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Skills Test and a Personality Test.
More American Automobile Association (AAA) Marketing Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Processing at American Automobile Association (AAA)
Posted Nov 14, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took a day)
Even if you are a current employee going to a different department you have to go though the same process as a person off the street, Internally you have to do more by filling a online app that shows how you have been exposed to the job before at least 30 questions,Then there is a skills test that takes about a hour or so. From there it is a one on one interview with the department heads
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Marketing at American Automobile Association (AAA)
Posted Oct 10, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Walnut Creek, CA (took 2 weeks)
Was first contacted by an internal recruiter that left a voice mail requesting a time to speak. Took weeks to actually connect on the phone after several emails and phone messages. Emails would go unanswered for days. After connecting the recruiter was personable and the interview went great but it turned out the hiring manager wasn't interested. They've been looking for someone for the position for a while and I can only assume theirs an issue with the manager, usually is.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
More American Automobile Association (AAA) Marketing Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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