American Automobile Association (AAA) Interview Questions & Reviews
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Updated Feb 9, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 35 ratings 
“Average” Interview
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Interview Experience [?] Based on 35 ratings
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See who your friends know who've worked at American Automobile Association (AAA) and could give you an inside look.
See who your friends know who've worked at American Automobile Association (AAA) and could help you prep for an interview.
| 1–10 of 35 American Automobile Association (AAA) Interviews | Sort by |
Actuarial Analyst at American Automobile Association (AAA)
Posted Feb 9, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2010 in San Francisco, CA (took a day)
Greeting at the very beginning. Then the interviewer breifly described what the interview would included.
Interview started:
Behavioral questions-
1. status (citizen, resident or international student)
2. eduation background
3. work experience, etc)
4. reason applying for the position
Two open-ended questions. no right or wrong, like case questions which you may have during onsite interview.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Web Developer at American Automobile Association (AAA)
Posted Jan 31, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Portland, OR (took a day)
I heard about this position from a friend who was contacted by the hiring manager. He was having a difficult time filling this position and so he sent out an email asking for anyone who know a qualified candidate to contact him. Initial interview was easy mostly asking about experience, daily routine and current projects. They also spend time answering my questions and telling me about the position, the work environment and how they handle the recruiting process.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Marketing Manager at American Automobile Association (AAA)
Posted Nov 23, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2010 (took 2 weeks)
They loved my resume, I had a great phone interview, my sister has worked for the company for 14 years, and they said I was an ideal candidate for at least three open marketing manager positions. I went in to fill out a formal application and take their "assessment tests" that were supposed to take 3 hours. After 45 minutes, the computer deemed me incompatible with the company and thanked me for my time.
Afterwords, the HR person told me people who own their own businesses or who are used to working independently usually don't do well on their tests. (I've worked freelance for 5 years now.) Don't know if I should be offended, or happy that I think outside the box.
Ironically, I spent 10 years in Corporate America at a large insurance company prior to moving to an ad agency, and then out on my own. You'd think that would mean something. The worst part is you can't get the results of the online tests so you have no idea what they didn't like or didn't feel was a fit.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Skills Test and a Personality Test.
More American Automobile Association (AAA) Marketing Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Processing at American Automobile Association (AAA)
Posted Nov 14, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took a day)
Even if you are a current employee going to a different department you have to go though the same process as a person off the street, Internally you have to do more by filling a online app that shows how you have been exposed to the job before at least 30 questions,Then there is a skills test that takes about a hour or so. From there it is a one on one interview with the department heads
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Marketing at American Automobile Association (AAA)
Posted Oct 10, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Walnut Creek, CA (took 2 weeks)
Was first contacted by an internal recruiter that left a voice mail requesting a time to speak. Took weeks to actually connect on the phone after several emails and phone messages. Emails would go unanswered for days. After connecting the recruiter was personable and the interview went great but it turned out the hiring manager wasn't interested. They've been looking for someone for the position for a while and I can only assume theirs an issue with the manager, usually is.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
More American Automobile Association (AAA) Marketing Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Agent Trainee at American Automobile Association (AAA)
Posted Sep 16, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 2 weeks)
Initial call, phone interview, assessment tests, called for an interview. Two interviews with ?s and a role play activity. Didn't ask anything about my skills or past jobs. All ?s were " explain a time when..." , which was fine but still nothing that I could run with to sell my great qualities. I got the impression that they wanted people to sit in a office all day and sell memberships. Maybe get lucky and upsale a member on insurance. Total waste of my time. They definately were hiding something about their "sales" opportunity. The head manager was the worst of all. He was just rude and asked me ?s about getting along with people...what? Apparently he was in a hurry and didn't have much time for me. Overall, I'm grateful to not get an offer. If you want to sell club memberships apply. I don't think the agents make much. AAA's reputation is for road side assistance, not insurance. AAA appears to be a slow moving company and after reading other reviews I could have saved driving and hotel exspense. Oh, the interviewing process was three and a half hours.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Emergency Road Services at American Automobile Association (AAA)
Posted Aug 25, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Long Beach, CA (took 3 days)
The initial interview was over the phone with their HR department. Nothing very difficult - mostly questions to determine if the candidate will be able to deal with the hours and mandatory training.
The next step was a skills test on your ability to spell and multi-task .The third step was a 1:1 interview. The interviewer went from a script and wrote the answers I gave down as I spoke. I got the feeling my answers were going to be reviewed by someone else at a later time so "My" answers were only as good as what she wrote down. Seemed like a very dour work environment. Was not a good fit for me so I'm glad I did not get it.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Member Travel Counselor at American Automobile Association (AAA)
Posted Aug 11, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Renton, WA (took 2 weeks)
I got 2 calls from different locations from the managers after calling them several times. It is easy to get ahold of the hiring manager, but they are rediculous. I applied 2 times to the same locations when they were hiring, and I couldn't get hired or an interview simply because of the commute of from where I lived. A 30 minute commute is apparently too far. After aboput 15 minutes of trying to persuade the manader that it didn't matter how far I lived, I would find a way of getting there and that should not be her main concern, I decided there were probably bigger problems I'd have with her in the future. NOT WORTH IT.
This position is underpaid anyways.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Commmunications at American Automobile Association (AAA)
Posted Aug 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jun 2011 (took 3 days)
AAA Carolinas gave me a phone interview for a job, and also required two writing samples. Because of the position, those requirements made sense, however I am a bit concerned that they may use much of my samples for publication on their web site without attribution. Overall, it was a positive experience and I would recommend the company to others.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Emergency Road Service Call Center at American Automobile Association (AAA)
Posted Aug 7, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2009 in Costa Mesa, CA (took 3 weeks)
I was called in based on my online application and invited to an on-site interview/testing process.
About fifteen of us arrived at the interview session. We were each given an application form - much longer and more detailed than the one we'd filled out online. The application packet also had a number of essay questions related to customer service. Describe the best customer service you've ever received. Prioritize these three situations and explain your reasoning. Several other questions. To be answered in detail.
As each person completed the written portion, s/he was directed to another room for the computer portion while the written portion was evaluated. After the computerized testing, each person was given a brief personal interview. That's how it went for everyone but me.
I have very slow penmanship and I had a lot more job history to fill out than most people in the interview (I'm ot old, but I had about ten years on everyone else there). About 2/3 of the way through my written test, the HR person doing the scoring told me I needed to go faster and she was concerned that I might not have the sense of urgency required for the position.
When I did finally finish - after one more expression of concern - "I just don't think you'll be fast enough to keep up," I was begrudgingly allowed to take the computer-based test. I breezed through this; I easily type 80wpm. It tested my typing, had some logic/problem-solving questions, asked about my availability, and so on.
When I finished - and I was NOT the last, I was about 3rd from the end - I was not offered an interview. Well, when I asked I was told "We have everything we need." My written test lay on the table unscored.
I have call center experience. VERY SUCCESSFUL call center experience. I type 80wpm. I have never had to hand-write a call record, resolution notes, or any related details - those go into the computer. I don't have to use my penmanship beyond occasional "notes to self." if I need to contact a manager, I do so by email or in person.
It was my bad for not anticipating the situation; I only recently figured out how to ask for a "reasonable accommodation" for my slow penmanship after it cost me another interview. I write slowly because of a neuromuscular issue. I can work at a very fast pace and type like the wind, but my handwriting has been slow and difficult from the get-go.
I would say AAA and I both lost out, but really they were the losers because they didn't look past the slow handwriting, much of which was redundant anyway - rewriting what I had typed into my written application. If they "wrote me off" because I couldn't hand-write fast enough....I didn't lose out on anything. One snap judgment leads to another...and another...and another.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
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