American Automobile Association (AAA) Travel Agent Interview

Interview Details – Applied on line and received call a couple of days later from HR with a few easy questions to answer.."Why AAA"; Can you work Saturdays", and "do you have any questions?" HR could not answer my questions re: what computer software is used, or what the rate of pay was. I then received another "personality test" to take on-line that was timed, and easy but time consuming and tedious. I then was invited to interview at the branch with the manager and the regional mananger. Both folks were very nice and I felt comfortable. They both had a thick file with my responses to the personality tests. The manager wrote down all my responses to the interview questions, possibly in the "Star Format". "Tell me about a time when....and what you did about it and what was the result". I would recommend studying how to interview in this format, and be prepared for lots of questions re: getting along with co-workers, bosses, customers, and many questions seem to be "almost" repeated verbatum. While I felt I had answered some questions very successfully, there were a couple I wished I'd answered better, but I thought I performed pretty well. Not many questions at all about my skills and experience.