American Express

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  www.americanexpress.com

American Express Customer Care Professional Interview Questions

Updated Aug 19, 2014
Updated Aug 19, 2014
17 Interview Reviews

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Customer Care Professional Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at American Express in August 2014.

Interview Details

Applied online and then did an assessments which are very relevant to the job.. Once you finish the assessment you will be contacted by a recruiter who will send you the information as to do a web interview. . They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Google "Star method" and this will help you out. It was easy.

Interview Questions
  • Describe a time when you helped a customer and its outcome.   Answer Question
No Offer
Positive Experience
Average Interview

Other Interview Reviews for American Express

  1. 1 person found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at American Express in July 2014.

    Interview Details

    First, you'll apply online. Applying online is a vigorous process in my opinion, you're doing assessments which are very relevant to the job that give you an idea of what it's like to work in a Call Center environment. Then, you'll have an assessment that is more math and logical (if that's the word to describe it - this is my least favorite). Once you finish the assessment you will be contacted by a recruiter who will do a phone interview. They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Helpful hint: Explain the customers emotions and the outcome of the situation. If all is well, you'll be scheduled for an in-person interview. The questions will be very similar, "Tell me about a time ..." They want to know how you handle yourself in customer service.

    Interview Questions
    • Tell me how new releases or procedures in your current position made it difficult to do your job?   Answer Question
    Negotiation Details
    There was no negotiation. American Express pays way better than their competitors.
    Accepted Offer
    Average Interview
  2.  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    phone interview followed up by face to face Describe a time when you had to go above and beyond? Describe a time when you had a very difficult client? Answer Question
    Why do you want to work for American Express? ical

    Interview Questions
    Accepted Offer
  3. 24 people found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at American Express.

    Interview Details

    Work from Home position. Entire interview process done over the phone. After applying contacted first via email to complete assessment. Within 48 hours contacted via email to arrange a phone interview. Phone interview was STAR method at the end of the phone interview made arrangements for follow up with Hiring Manager for the next day. Additional situational questions were asked using the STAR method. Both interviewers where great. They made me feel like I wanted to work for the company. After the second interview I was told someone would get back to me within 1 week to let me know either way. Offer call came within 48 hours and equipment arrived 1 week later after the background check was completed.

    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at American Express.

    Interview Details

    Hiring and interviewing process was efficient and fast from initial interview to job offer.

    Accepted Offer
  6.  

    Customer Care Professional Interview

    Anonymous Interview Candidate in West Valley City, UT
    Anonymous Interview Candidate in West Valley City, UT
    Application Details

    I applied online. The process took 4 weeksinterviewed at American Express.

    Interview Details

    Starting with applying online. Next, evaluation of skills (assessment test). Phone interview. Personal interview. Email of job or rejection.

    Interview Questions
    • Tell me a time when you had a confrontation with a co-worker.   View Answer
    No Offer
    Positive Experience
    Average Interview
  7. 3 people found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express.

    Interview Details

    Submit the online application, then a short phone interview, then in person interview. They are very pointed and detailed as to what they would like in an employee, as this is what drives their success. The brand and culture are very important to the company. Some of the procedures and requirements have changed since I first applied.

    Interview Questions
    • What makes you the best candidate for this position and why.   View Answer
    Negotiation Details
    When I started there was only 1 shift avail and no weekends. The pay was better than the average for the area and benefits started day 1. The interview person was wonderful knowledgeable and provided all the information needed to make a decision. There was not much need to negotiate,
    Accepted Offer
    Positive Experience
    Average Interview
  8. 2 people found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express in June 2011.

    Interview Details

    Applied online. Initially contacted by email to do a skills assessment test. Test was the same exact test I had just taken at United Healthcare the day before. It is a timed test consisting of 4 customer service calls. You basically indicate your responses to each scenario. Key to doing well on this test is to work quickly. Don't linger reading and re-reading. I was able to clip 10 minutes of time off the test because I had just taken it the day before and was already familiar. Because of that, I can confidently say that "speed" is going to be a factor in whether you get a phone interview or not. I believe if your score is not over a certain number, they just won't call you. I then received an invitation for phone interview. It went very well. The questions were typical behavioral-type questions. Why do you want to work here? Tell me about a time you had a difficult client or stressful interaction? Tell me about a time you went above and beyond? I was then invited for an onsite interview. The interview was with two people together. Very nice and pleasant, but still professional. Again, all behavioral questions. The interview lasted about 45 minutes.
    My overall impression is that American Express continues to recruit and recruit until they can cull off the actual cream of the crop in recruits. From looking around, I sense that they are more inclined to hire reps between 25 and 40, although it does seem they have seasoned managerial people who fall the other side of 40. I was kept in the hiring process for Amex for about three weeks. I did not receive an offer.

    Interview Questions
    • Describe a time when you had to go above and beyond? Describe a time when you had a very difficult client?   Answer Question
    • Why do you want to work for American Express?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  9. 6 people found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 3 daysinterviewed at American Express in October 2009.

    Interview Details

    Very polite and professional. You should dress to impress. Your phone interview is very important. After your phone interview you will go in for a in person interview. READ the walls and everything around you. You will have to wait in the lobby and all the walls have signs telling you what American Express belives in and truthly base they whole job and company on these principles

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  10. 6 people found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    The process took a dayinterviewed at American Express in September 2009.

    Interview Details

    I found job posting online. Uploaded resume, had to take a brief skills test, answered a few more questions. I recieved a confirmation email that my information had been recieved. (This was all done late at night.) Early next morning I recieved a call to schedule an interview, which was set for the next day.
    When I arrived at the interview, I spoke with the hiring lead. She was very nice, asked basic background questions and about previous work history. We hit it off pretty well, then she brought in her manager. He came in, explained a little more about what the job entailed and then he did a role play senario. That went well. And he offered me the job.

    Interview Questions
    • I see you've never worked in a call center before. How would you handle the stress of back to back to back calls?   Answer Question
    Negotiation Details
    There really wasn't any negotiation. I think I was in such shock that I got the job, I said yes to whatever the offer was. However, after having worked here, I've learned that it can be negotiated. You do have to say that you've recieved an offer of $xx.xx from another company, and you may get that little bump up. This could back fire if you've miscalculated how "valuable" you could be to the company.
    Accepted Offer
    Positive Experience
    Easy Interview

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