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American Express Customer Care Professional Interview Questions & Reviews
Getting the Interview 11 Interviews
Interview Experience 11 Ratings
Customer Care Professional at American Express
No Offer – Interviewed in West Valley City, UT – Reviewed May 20, 2013 New
Interview Details – Starting with applying online. Next, evaluation of skills (assessment test). Phone interview. Personal interview. Email of job or rejection.
Interview Question – Tell me a time when you had a confrontation with a co-worker. View Answer
Helpful Interview?
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Customer Care Professional at American Express
Accepted Offer – Interviewed in Salt Lake City, UT – Reviewed Mar 25, 2013
Interview Details – Submit the online application, then a short phone interview, then in person interview. They are very pointed and detailed as to what they would like in an employee, as this is what drives their success. The brand and culture are very important to the company. Some of the procedures and requirements have changed since I first applied.
Interview Question – What makes you the best candidate for this position and why. View Answer
Negotiation Details – When I started there was only 1 shift avail and no weekends. The pay was better than the average for the area and benefits started day 1. The interview person was wonderful knowledgeable and provided all the information needed to make a decision. There was not much need to negotiate,
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Customer Care Professional at American Express
Accepted Offer – Interviewed in Phoenix, AZ Oct 2009 – Reviewed Aug 2, 2011
Interview Details – Very polite and professional. You should dress to impress. Your phone interview is very important. After your phone interview you will go in for a in person interview. READ the walls and everything around you. You will have to wait in the lobby and all the walls have signs telling you what American Express belives in and truthly base they whole job and company on these principles
Interview Question – Why should American Express hire you? View Answer
Helpful Interview?
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Problem with this interview?
Customer Care Professional at American Express
No Offer – Interviewed in Phoenix, AZ Jun 2011 – Reviewed Jul 3, 2011
Interview Details –
Applied online. Initially contacted by email to do a skills assessment test. Test was the same exact test I had just taken at United Healthcare the day before. It is a timed test consisting of 4 customer service calls. You basically indicate your responses to each scenario. Key to doing well on this test is to work quickly. Don't linger reading and re-reading. I was able to clip 10 minutes of time off the test because I had just taken it the day before and was already familiar. Because of that, I can confidently say that "speed" is going to be a factor in whether you get a phone interview or not. I believe if your score is not over a certain number, they just won't call you. I then received an invitation for phone interview. It went very well. The questions were typical behavioral-type questions. Why do you want to work here? Tell me about a time you had a difficult client or stressful interaction? Tell me about a time you went above and beyond? I was then invited for an onsite interview. The interview was with two people together. Very nice and pleasant, but still professional. Again, all behavioral questions. The interview lasted about 45 minutes.
My overall impression is that American Express continues to recruit and recruit until they can cull off the actual cream of the crop in recruits. From looking around, I sense that they are more inclined to hire reps between 25 and 40, although it does seem they have seasoned managerial people who fall the other side of 40. I was kept in the hiring process for Amex for about three weeks. I did not receive an offer.
Interview Questions
- Describe a time when you had to go above and beyond? Describe a time when you had a very difficult client? Answer Question
- Why do you want to work for American Express? Answer Question
Helpful Interview?
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Problem with this interview?
Customer Care Professional at American Express
Accepted Offer – Interviewed in Salt Lake City, UT Sep 2009 – Reviewed May 29, 2011
Interview Details –
I found job posting online. Uploaded resume, had to take a brief skills test, answered a few more questions. I recieved a confirmation email that my information had been recieved. (This was all done late at night.) Early next morning I recieved a call to schedule an interview, which was set for the next day.
When I arrived at the interview, I spoke with the hiring lead. She was very nice, asked basic background questions and about previous work history. We hit it off pretty well, then she brought in her manager. He came in, explained a little more about what the job entailed and then he did a role play senario. That went well. And he offered me the job.
Interview Question – I see you've never worked in a call center before. How would you handle the stress of back to back to back calls? Answer Question
Negotiation Details – There really wasn't any negotiation. I think I was in such shock that I got the job, I said yes to whatever the offer was. However, after having worked here, I've learned that it can be negotiated. You do have to say that you've recieved an offer of $xx.xx from another company, and you may get that little bump up. This could back fire if you've miscalculated how "valuable" you could be to the company.
Helpful Interview?
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Customer Care Professional at American Express
Accepted Offer – Interviewed in Brighton, England (UK) Jan 2013 – Reviewed Jan 27, 2013
Interview Details – I had to complete 2 online tests, had a telephone interview, an assessment centre followed by a final face to face interview where I had to do a role play and answer more STAR style questions. It was a fairly lengthy process but I was extremely impressed by their organisation, and the help I received to prepare for the assessment centre.
Interview Question – the roleplay. Answer Question
Negotiation Details – no negotiation allowed but I was told about the benefits and healthy bonuses available.
Helpful Interview?
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Problem with this interview?
Customer Care Professional at American Express
Accepted Offer – Reviewed Dec 13, 2012
Interview Details – Apply online and complete a call center scenario with headphones and responses. Once you are successful with that then you get a call to come in for an interview. The interview is 30 minutes to an hour and you are hired on the spot.
Interview Question – No difficult or unexpected questions. The hardest part was the simulation that you complete on the computer before you even get called in for an interview Answer Question
Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?
Helpful Interview?
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No
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Customer Care Professional at American Express
Accepted Offer – Interviewed in Markham, ON (Canada) Oct 2011 – Reviewed Aug 8, 2012
Interview Details – Hiring process was a bit grueling, didn't appreciate the surprise test (even though it was easy).
Interview Question – Having to do a role play with the interviewer Answer Question
Negotiation Details – There wasn't a negotiation. I was given an offer and had to accept or keep looking for a job.
Helpful Interview?
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Customer Care Professional at American Express
Accepted Offer – Interviewed in Gurgaon, Haryana (India) Feb 2008 – Reviewed Jun 9, 2012
Interview Details – Impressive and smooth
Interview Question – Why do you want to leave your previous employment? Answer Question
Negotiation Details – non - negotiable
Helpful Interview?
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Problem with this interview?
Customer Care Professional at American Express
Accepted Offer – Interviewed in Aug 2010 – Reviewed Jan 6, 2012
Interview Details – Did online application and a few days later received a call from HR for a phone interview. The phone interview was conducted by hr and it was a set of behavior questions. At the end of the interview i was invited to visit the office for an interview. The in person interview consisted of a panel of two persons. The questions consisted of experience questions and personalty type questions. The interview lasted about 20-30 minutes. At the end of the interview i was told that i would hear from them the next day. I actually heard back from them just two hours later with an offer.
Interview Question – Why do you think despite your prior experience that you can do this job? Answer Question
Helpful Interview?
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