American Express Customer Care Professional Interview Questions

Updated Jul 23, 2015
28 Interview Reviews

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Helpful (2)  

Customer Care Professional Interview

Anonymous Interview Candidate in Phoenix, AZ
Accepted Offer
Positive Experience
Average Interview

Application

The process took a weekinterviewed at American Express (Phoenix, AZ).

Interview

They contact you if you qualify after the assestment to do a digital interview on HireVue, where you answer 5 questions, then if you pass that they call to talk about the job and set up a phone interview, and if you pass the phone interview a couple days later you get contacted to set up an In person interview

Interview Questions

  • Responsibilities of previous jobs, why American Express? Why did you leave your previous jobs? A time when you were giving goals and merits? Your idea of great customer service? How do you give exceptional customer service?   1 Answer

Other Interview Reviews for American Express

  1. Helpful (16)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at American Express in July 2014.

    Interview

    First, you'll apply online. Applying online is a vigorous process in my opinion, you're doing assessments which are very relevant to the job that give you an idea of what it's like to work in a Call Center environment. Then, you'll have an assessment that is more math and logical (if that's the word to describe it - this is my least favorite). Once you finish the assessment you will be contacted by a recruiter who will do a phone interview. They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Helpful hint: Explain the customers emotions and the outcome of the situation. If all is well, you'll be scheduled for an in-person interview. The questions will be very similar, "Tell me about a time ..." They want to know how you handle yourself in customer service.

    Interview Questions

    • Tell me how new releases or procedures in your current position made it difficult to do your job?   1 Answer

    Negotiation

    There was no negotiation. American Express pays way better than their competitors.

  2. Helpful (3)  

    Customer Care Professional Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at American Express in August 2014.

    Interview

    Applied online and then did an assessments which are very relevant to the job.. Once you finish the assessment you will be contacted by a recruiter who will send you the information as to do a web interview. . They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Google "Star method" and this will help you out. It was easy.

    Interview Questions

    • Describe a time when you helped a customer and its outcome.   1 Answer
  3. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at American Express (Phoenix, AZ) in August 2014.

    Interview

    Applied Online. Phone Interview with recruiter, followed by 1:1 interview with HR. When offer was accepted did background and drug test. Called within a week to accept offer. Word of advice answer call as soon as you can and accept offer, can determine your shift you'll get.

    Interview Questions

    • Q: Tell me about a time where you handled a difficult customer?   2 Answers
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  5. Helpful (39)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at American Express.

    Interview

    Work from Home position. Entire interview process done over the phone. After applying contacted first via email to complete assessment. Within 48 hours contacted via email to arrange a phone interview. Phone interview was STAR method at the end of the phone interview made arrangements for follow up with Hiring Manager for the next day. Additional situational questions were asked using the STAR method. Both interviewers where great. They made me feel like I wanted to work for the company. After the second interview I was told someone would get back to me within 1 week to let me know either way. Offer call came within 48 hours and equipment arrived 1 week later after the background check was completed.

  6. Helpful (6)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    phone interview followed up by face to face Describe a time when you had to go above and beyond? Describe a time when you had a very difficult client? Answer Question Why do you want to work for American Express? ical

    Interview Questions

  7. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 4 daysinterviewed at American Express.

    Interview

    Hiring and interviewing process was efficient and fast from initial interview to job offer.

  8. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Employee in West Valley City, UT
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at American Express (West Valley City, UT).

    Interview

    Starting with applying online. Next, evaluation of skills (assessment test). Phone interview. Personal interview. Email of job or rejection.

    Interview Questions

    • Tell me a time when you had a confrontation with a co-worker.   1 Answer
  9.  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at American Express in May 2013.

    Interview

    The interview process consisted of one phone screen and one extensive telephone interview (on two different days) - the final phone interview lasted approximately one hour, as the position was home base

    Interview Questions

    • They were looking for extremely detailed examples of past experience that would directly correlate with the role   Answer Question

    Negotiation

    Compensation is competitive for this role and I was offered an amount that I felt was fair and far more than the starting salary, which was not bad either

  10. Helpful (6)  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at American Express (Salt Lake City, UT).

    Interview

    Submit the online application, then a short phone interview, then in person interview. They are very pointed and detailed as to what they would like in an employee, as this is what drives their success. The brand and culture are very important to the company. Some of the procedures and requirements have changed since I first applied.

    Interview Questions

    • What makes you the best candidate for this position and why.   1 Answer

    Negotiation

    When I started there was only 1 shift avail and no weekends. The pay was better than the average for the area and benefits started day 1. The interview person was wonderful knowledgeable and provided all the information needed to make a decision. There was not much need to negotiate,

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