American Express Customer Care Professional Interview Questions & Reviews
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Updated Jan 6, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 5 ratings 
“Average” Interview
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Interview Experience [?] Based on 5 ratings
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| 1–5 of 5 American Express Interviews | Sort by |
Customer Care Professional at American Express
Posted Jan 6, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 1 week)
Did online application and a few days later received a call from HR for a phone interview. The phone interview was conducted by hr and it was a set of behavior questions. At the end of the interview i was invited to visit the office for an interview. The in person interview consisted of a panel of two persons. The questions consisted of experience questions and personalty type questions. The interview lasted about 20-30 minutes. At the end of the interview i was told that i would hear from them the next day. I actually heard back from them just two hours later with an offer.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at American Express
Posted Aug 2, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2009 in Phoenix, AZ (took 3 days)
Very polite and professional. You should dress to impress. Your phone interview is very important. After your phone interview you will go in for a in person interview. READ the walls and everything around you. You will have to wait in the lobby and all the walls have signs telling you what American Express belives in and truthly base they whole job and company on these principles
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at American Express
Posted Jul 3, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Phoenix, AZ (took 2 weeks)
Applied online. Initially contacted by email to do a skills assessment test. Test was the same exact test I had just taken at United Healthcare the day before. It is a timed test consisting of 4 customer service calls. You basically indicate your responses to each scenario. Key to doing well on this test is to work quickly. Don't linger reading and re-reading. I was able to clip 10 minutes of time off the test because I had just taken it the day before and was already familiar. Because of that, I can confidently say that "speed" is going to be a factor in whether you get a phone interview or not. I believe if your score is not over a certain number, they just won't call you. I then received an invitation for phone interview. It went very well. The questions were typical behavioral-type questions. Why do you want to work here? Tell me about a time you had a difficult client or stressful interaction? Tell me about a time you went above and beyond? I was then invited for an onsite interview. The interview was with two people together. Very nice and pleasant, but still professional. Again, all behavioral questions. The interview lasted about 45 minutes.
My overall impression is that American Express continues to recruit and recruit until they can cull off the actual cream of the crop in recruits. From looking around, I sense that they are more inclined to hire reps between 25 and 40, although it does seem they have seasoned managerial people who fall the other side of 40. I was kept in the hiring process for Amex for about three weeks. I did not receive an offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at American Express
Posted May 29, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Salt Lake City, UT (took a day)
I found job posting online. Uploaded resume, had to take a brief skills test, answered a few more questions. I recieved a confirmation email that my information had been recieved. (This was all done late at night.) Early next morning I recieved a call to schedule an interview, which was set for the next day.
When I arrived at the interview, I spoke with the hiring lead. She was very nice, asked basic background questions and about previous work history. We hit it off pretty well, then she brought in her manager. He came in, explained a little more about what the job entailed and then he did a role play senario. That went well. And he offered me the job.
Interview Questions
Negotiation Details
There really wasn't any negotiation. I think I was in such shock that I got the job, I said yes to whatever the offer was. However, after having worked here, I've learned that it can be negotiated. You do have to say that you've recieved an offer of $xx.xx from another company, and you may get that little bump up. This could back fire if you've miscalculated how "valuable" you could be to the company.
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at American Express
Posted May 24, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 3 days)
I was first interviewed by phone. Then a brief 1 on 1 interview with the HR rep followed by a 30 minute panel interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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