American Express Customer Care Professional Interview Questions

Updated Aug 23, 2015
32 Interview Reviews

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Helpful (10)  

Customer Care Professional Interview

Anonymous Employee in Salt Lake City, UT
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied through an employee referral. I interviewed at American Express (Salt Lake City, UT).

Interview

Applied online with employee referral and received a reply within two weeks. From there the interview process was quick. I interviewed on two separate occasions with different managers, completed background and drug screening.

Other Interview Reviews for American Express

  1. Helpful (6)  

    Customer Care Professional Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a week. I interviewed at American Express (Phoenix, AZ).

    Interview

    They contact you if you qualify after the assestment to do a digital interview on HireVue, where you answer 5 questions, then if you pass that they call to talk about the job and set up a phone interview, and if you pass the phone interview a couple days later you get contacted to set up an In person interview

    Interview Questions

    • Responsibilities of previous jobs, why American Express? Why did you leave your previous jobs? A time when you were giving goals and merits? Your idea of great customer service? How do you give exceptional customer service?   1 Answer
  2.  

    Customer Care Professional Interview

    Anonymous Employee in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at American Express (Fort Lauderdale, FL) in August 2015.

    Interview

    Very thorough, they weave out the best and are looking for your focus on Customer Service and the customer experience. Complete online application, if they like you, they request for you to complete a digital interview. If selected, phone interview within a day of completing HireVue. Moving forward? Meet and greet. Then they narrow candidates down for a final informal interview. STAR behavioral interview, then your offer!

    Interview Questions

    • Why American Express? What is your idea of outstanding customer service? Which of the blue box values relates to you the most and why?   Answer Question
  3. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Employee in Fort Lauderdale, FL
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at American Express (Fort Lauderdale, FL) in June 2015.

    Interview

    You apply online at Carreers.AmericanExpress.com and wait for a recruiter to call you for a Pre-Screening, then if they like you, they set up a video interview. If they are still interested, you will get an invitation for a meet and greet so they can check you out and finally a personal panel based interview.

    Interview Questions

    • In this position, the person will be managing multiple tasks at once. Describe the last time you had to manage several projects at one time. How did you deal with it? (Attention to Detail) Describe a recent achievement that gave you a strong sense of personal satisfaction and how you accomplished it? (Self – Starter) What has been the most difficult project or piece of work you have been involved with recently? How did you approach it? (Tenacity – Driven Results)   Answer Question
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  5. Helpful (19)  

    Customer Care Professional Interview

    Anonymous Employee
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at American Express in July 2014.

    Interview

    First, you'll apply online. Applying online is a vigorous process in my opinion, you're doing assessments which are very relevant to the job that give you an idea of what it's like to work in a Call Center environment. Then, you'll have an assessment that is more math and logical (if that's the word to describe it - this is my least favorite). Once you finish the assessment you will be contacted by a recruiter who will do a phone interview. They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Helpful hint: Explain the customers emotions and the outcome of the situation. If all is well, you'll be scheduled for an in-person interview. The questions will be very similar, "Tell me about a time ..." They want to know how you handle yourself in customer service.

    Interview Questions

    • Tell me how new releases or procedures in your current position made it difficult to do your job?   1 Answer

    Negotiation

    There was no negotiation. American Express pays way better than their competitors.

  6. Helpful (4)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at American Express in August 2014.

    Interview

    Applied online and then did an assessments which are very relevant to the job.. Once you finish the assessment you will be contacted by a recruiter who will send you the information as to do a web interview. . They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Google "Star method" and this will help you out. It was easy.

    Interview Questions

    • Describe a time when you helped a customer and its outcome.   1 Answer
  7. Helpful (3)  

    Customer Care Professional Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at American Express (Phoenix, AZ) in August 2014.

    Interview

    Applied Online. Phone Interview with recruiter, followed by 1:1 interview with HR. When offer was accepted did background and drug test. Called within a week to accept offer. Word of advice answer call as soon as you can and accept offer, can determine your shift you'll get.

    Interview Questions

    • Q: Tell me about a time where you handled a difficult customer?   2 Answers
  8. Helpful (44)  

    Customer Care Professional Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at American Express.

    Interview

    Work from Home position. Entire interview process done over the phone. After applying contacted first via email to complete assessment. Within 48 hours contacted via email to arrange a phone interview. Phone interview was STAR method at the end of the phone interview made arrangements for follow up with Hiring Manager for the next day. Additional situational questions were asked using the STAR method. Both interviewers where great. They made me feel like I wanted to work for the company. After the second interview I was told someone would get back to me within 1 week to let me know either way. Offer call came within 48 hours and equipment arrived 1 week later after the background check was completed.

  9. Helpful (6)  

    Customer Care Professional Interview

    Anonymous Employee
    Accepted Offer

    Interview

    phone interview followed up by face to face Describe a time when you had to go above and beyond? Describe a time when you had a very difficult client? Answer Question Why do you want to work for American Express? ical

    Interview Questions

  10. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 4 days. I interviewed at American Express.

    Interview

    Hiring and interviewing process was efficient and fast from initial interview to job offer.

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