American Express

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American Express Customer Care Professional Interview Questions in United Kingdom

Updated Feb 13, 2015
Updated Feb 13, 2015
2 Interview Reviews

Interview Experience

Interview Experience

86%
6%
6%

Getting an Interview

Getting an Interview

85%
10%
5%

Interview Difficulty

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Average

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1 person found this helpful  

Customer Care Professional Interview

Anonymous Interview Candidate in Brighton, England (UK)
Anonymous Interview Candidate in Brighton, England (UK)
Application Details

I applied through other source. The process took a weekinterviewed at American Express in March 2014.

Interview Details

One Phone interview - A friendly chat to see if you understand the role that has been applied for and then a competencies based interview to see your customer care skills and understanding of putting customer first

Interview Questions
  • Tell me about a time when you were wrong and how you rectified it   Answer Question
Negotiation Details
NONE
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for American Express

  1. 1 person found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Brighton, England (UK)
    Anonymous Interview Candidate in Brighton, England (UK)
    Application Details

    I applied online. The process took 2+ monthsinterviewed at American Express in January 2013.

    Interview Details

    I had to complete 2 online tests, had a telephone interview, an assessment centre followed by a final face to face interview where I had to do a role play and answer more STAR style questions. It was a fairly lengthy process but I was extremely impressed by their organisation, and the help I received to prepare for the assessment centre.

    Interview Questions
    Negotiation Details
    no negotiation allowed but I was told about the benefits and healthy bonuses available.
    Accepted Offer
    Positive Experience
    Average Interview

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