American Express Customer Care Professional Interview Questions in United Kingdom

Updated Feb 13, 2015
2 Interview Reviews

Interview Experience

Interview Experience

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Helpful (1)  

Customer Care Professional Interview

Anonymous Interview Candidate in Brighton, England (UK)
Accepted Offer
Positive Experience
Easy Interview
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through other source. The process took a weekinterviewed at American Express (Brighton, England (UK)) in March 2014.

Interview

One Phone interview - A friendly chat to see if you understand the role that has been applied for and then a competencies based interview to see your customer care skills and understanding of putting customer first

Interview Questions

  • Tell me about a time when you were wrong and how you rectified it   Answer Question

Negotiation

NONE

Other Interview Reviews for American Express

  1. Helpful (2)  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Brighton, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at American Express (Brighton, England (UK)) in January 2013.

    Interview

    I had to complete 2 online tests, had a telephone interview, an assessment centre followed by a final face to face interview where I had to do a role play and answer more STAR style questions. It was a fairly lengthy process but I was extremely impressed by their organisation, and the help I received to prepare for the assessment centre.

    Interview Questions

    Negotiation

    no negotiation allowed but I was told about the benefits and healthy bonuses available.

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