American Express Customer Care Professional Interview Questions & Reviews in United Kingdom

Updated Aug 19, 2014
Updated Aug 19, 2014
2 interviews

Interview Experience

Interview Experience

85%
7%
7%

Getting an Interview

Getting an Interview

90%
4%
4%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

2 Candidate Interview Reviews Back to all interviews

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Customer Care Professional Interview

Anonymous Interview Candidate  in  Brighton, England (UK)
Anonymous Interview Candidate in Brighton, England (UK)
Application Details

I interviewed through other source. The process took 1 week - interviewed at American Express in March 2014.

Interview Details

One Phone interview - A friendly chat to see if you understand the role that has been applied for and then a competencies based interview to see your customer care skills and understanding of putting customer first

Interview Questions
  • Tell me about a time when you were wrong and how you rectified it   Answer Question
Negotiation Details
NONE
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for American Express

  1. 1 person found this helpful  

    Customer Care Professional Interview

    Anonymous Interview Candidate  in  Brighton, England (UK)
    Anonymous Interview Candidate in Brighton, England (UK)
    Application Details

    I interviewed online. The process took 2 months - interviewed at American Express in January 2013.

    Interview Details

    I had to complete 2 online tests, had a telephone interview, an assessment centre followed by a final face to face interview where I had to do a role play and answer more STAR style questions. It was a fairly lengthy process but I was extremely impressed by their organisation, and the help I received to prepare for the assessment centre.

    Interview Questions
    Negotiation Details
    no negotiation allowed but I was told about the benefits and healthy bonuses available.
    Accepted Offer
    Positive Experience
    Average Interview

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