American Express Customer Care Representative Interview Questions

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2 people found this helpful  

Customer Care Representative Interview

Anonymous Interview Candidate  in  West Valley City, UT
Anonymous Interview Candidate in West Valley City, UT
Application Details

I applied online. The process took 4+ weeks - interviewed at American Express in September 2013.

Interview Details

Initially, there was an online application (very straight forward) and then an online assessment. You are require to complete the test/assessment before you submit the application. Although the test wasn't terribly difficult, there are certain sections I struggled with more than others (the math/logic test was moderately difficult and the personality questions were sometimes confusing). After submitting the application, I heard from someone at Amex within a few days. They scheduled a phone interview for the following day. The phone interview was about 25 minutes, consisted of very typical customer service experience questions, and at the end the interviewer (who was very kind) asked me if I could come in for an in person group interview the next week. The group interview was different, and kind of exciting. I was with 8 people, and after being introduced to 3 of the "team leaders", we were passed around (individually) between each of them and had a 10-15 minute interview. No part of the interview process took place with other candidates in the room, which was nice. Each team leader had different questions, and each one of them also asked that you provide them with a question or 2 of your own. I strongly recommend researching the company and the position you are applying for and writing down 6-7 good questions for them; things you actually are curious about or would like to understand better. After that (a 2 hour process in total), I recieved a call the next day with a verbal job offer. The background check and drug test process began the next week and and it took about a week and a half for everything to process and clear.

Interview Questions
Negotiation Details
No negotiation - the offer I was given was very reasonable.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for American Express

  1. 6 people found this helpful  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied online. The process took 3 days - interviewed at American Express in May 2013.

    Interview Details

    I applied online via americanexpress.com and took an hour long assessment which has multiple parts based on call scenarios, behavioral questions, and some arithmetic questions. The next day, I received a call to schedule a phone interview for the next day. I had the phone interview with a very pleasant young woman who asked many behavioral and experience based questions. I suggest you study the STAR method and jot down some examples ahead of time to prepare. A few hours after my phone interview, she called me back to schedule a face-to-face interview for the following day. She prepared me on how I should prepare and sent me the STAR method via email. I studied the company, their mission, what they stand for and strive for, and the position itself. They are such a wonderful company that i was very pleased to study about their history. My interview was with the Hiring Manager who asked me different behavioral questions and she was very polite as well. I received an offer right then and there and I was elated! Thank you American Express! I can't wait to be a part of the team. Good luck to all of you applying. Drug/Background/Education/Criminal test are the last step.

    Interview Questions
    • Tell me about a time when you planned a method or idea and it didn't work out the way you might have expected.   View Answers (6)
    Negotiation Details
    No negotiation needed. I was more than pleased with the offer.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 4+ weeks - interviewed at American Express in March 2013.

    Interview Details

    I applied online and was emailed about a month later by a recruiter. Had a phone interview. Was asked why wanted to work there and other behavioral questions. was called back the next day to set up and in person interview. She had told me to research the company website and learn something about the co. She had also said the questions would be similar to the ones she asked but they were all different aside from why do you want to work for us. Went in the next day for my interview. Interviewer was nice but not overly friendly. There were several behavioral interview questions. I don't know if its because I was a little nervous, but i found many of them to be a little difficult, at least with my work background. Make sure you ask questions at the end, doing your research helps with this.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  3. 1 person found this helpful  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at American Express.

    Interview Details

    Be prepared for lots of role playing

    Interview Questions
    • The hardest part of my interview was that it took place during a halloween party - which means I was interviewed by someone dressed as a witch - very distracting   Answer Question
    Negotiation Details
    there wasn't one. I just took it. I needed a job
    Accepted Offer
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  5. 2 people found this helpful  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 1 week - interviewed at American Express in January 2013.

    Interview Details

    I got an e-mail from a recruiter, and scheduled a phone interview for the next day. The interviewer I spoke to was kind and courteous (I had pneumonia, and my voice was raspy -- she was understanding and sympathetic). She asked all of your usual BI questions, but when she asked if I had any questions she was unable to answer any of the ones I posed. As it turns out, she does not work for American Express, but a screening service.

    Interview Questions
    • It was most difficult to think of questions to ask after I found out she is not actually part of the company at all. It's a bit of a catch-22 because you can't just not have questions, but it seemed like all the information she had was readily availiable on their website. If you've done your research on the company you know as much as they do.   Answer Question
    Reasons for Declining

    I got a promotion at my current employer.

    Declined Offer
    Positive Experience
    Average Interview
  6.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied online. The process took 4+ weeks - interviewed at American Express in June 2012.

    Interview Details

    Email sent to set up Phone interview, if that goes well Then you get an Interview with the hiring manager, if that goes well then you meet briefly with the Director of the Dept, then if that goes well you get a call within 23-72 hours with an offer.

    Interview Questions
    • Give a time where you had to complete a task that was difficult or challenging.   View Answer
    Negotiation Details
    I did not negotiate because the offer was unbeatable compared to other call centers.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Plantation, FL
    Anonymous Interview Candidate in Plantation, FL
    Application Details

    I applied online. The process took 2 weeks - interviewed at American Express in July 2009.

    Interview Details

    Receive first interview over the phone, second interview is done on location after taking an assessment test. Then your job experience and qualifications are discussed and then your potential job description. Then you will discuss compensation. After this fact you will receive a job offer, and you may accept or decline.

    Interview Questions
    • The on-site assessment is pretty extensive.   View Answer
    Negotiation Details
    Very easy. They are willing to offer you what you're worth and they spare no expenses.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Taylorsville, UT
    Anonymous Interview Candidate in Taylorsville, UT
    Application Details

    I applied in-person - interviewed at American Express in April 2008.

    Interview Details

    The initial interview was with a very professional person, the people doing the 10 key test were very unprofessional. The assistant in the interview was someone who was just trying to get out of their job for an hour.

    Interview Questions
    • The questions were standard, what was your most difficult scenario and how did you handle it.   Answer Question
    Negotiation Details
    There was no negotiation, it was take it or leave it. They acted like they were better than anyone on the planet, which was a little disconcerting.
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Brighton, England (UK)
    Anonymous Interview Candidate in Brighton, England (UK)
    Application Details

    I applied through a recruiter. The process took 3 months - interviewed at American Express in September 2013.

    Interview Details

    Slow, can't communicate directly with AMEX. Discriminatory comments were made during the interview in regards to my heritage. Incompetent and unprofessional.

    Reasons for Declining

    Due to the negative comments made towards me, I decided that this is no company I want to work for.

    Declined Offer
    Negative Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at American Express.

    Interview Details

    I received a phone call requesting an interview for later in the week. I accepted and then got the call back for the interview. The language requirements for the position were not correct on the job listing. They were looking for someone with native level capability, specifically without any kind of non-native accent. Fluency was not sufficient if any non-native accent was detectible. Due to this, the interview was terminated 15 minutes into it.

    Interview Questions
    No Offer

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