American Express Customer Service Representative Interview Questions & Reviews
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Updated Mar 12, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Average” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 American Express Interviews | Sort by |
Customer Service Representative at American Express
Posted Mar 12, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Phoenix, AZ (took 2 weeks)
Phone interview went well. I thought the in person interview went well. They said they would contact me in two weeks to let me know. TWO WEEKS! Then AmEx never contacted me only for making it necessary for me to call them in 2.5 weeks. They apologized saying they found someone more qualified. Not very responsible in their follow up.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at American Express
Posted Oct 30, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2009 in West Valley City, UT (took a day)
the interview was not so different from other customer service interview as along as asking personal experience Interview question. They ask your behavior side of the question and the ethical relation questions however, they did not ask anything else other than those. In terms of technical questions or logical based analytic questions were not asked.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at American Express
Posted May 24, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Phoenix, AZ (took 5 days)
Applied online which included a personality and skills test that took about an hour to complete. About a week later received a call to set up a phone interview, after that a one on one interview with the hiring person. She asked about my past experiences (why I left, why am I the best for the job, why AMEX type of questions), toughest question was, "you have an irate customer and you cannot transfer to a supervisor or another rep, what do you do?", I answered I would hear the customer out so that they can let their frustration out then explain why the situation occurred and offer a solution, always staying calm and professional and moving the call forward so we don't dwell on the problem but the solution.
Interview Questions
Negotiation Details
It was a fair offer and it was the same day of the interview that I was offered the position. It paid 28000 which is more than most.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at American Express
Posted Apr 7, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 2+ weeks)
First interviewer asked traditional questions as expected, plus had to demonstrate the ability to think on my feet. Second interview was more of a conversation, with interview questions, but felt more relaxed, even though it was more detailed. Turnaround time for decision was quick - found out within 2 days. Receipt of offer with salary details came within a week after that. Very impressive (worked for a company in the past that took a LONG time to let you know status - and even slower if you weren't being considered).
Interview Questions
Negotiation Details
Unable to negotiate salary - no word yet on vacation time.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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