American Express

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American Express Director Interview Questions & Reviews

Updated May 13, 2014
All Interviews Received Offers

Getting an Interview  

36%
26%
26%

Interview Experience  

70%
10%
20%

Interview Difficulty  

Average Difficulty
10 candidate interviews Back to all interview questions
Relevance Date Difficulty
in
3 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Director Interview

Director
New York, NY

I applied through a recruiter and the process took 1+ week - interviewed at American Express in February 2011.

Interview Details – The Business Insights team was launched in 2010 and grew to 300 employees globally. This was primarily an analytics team that provided Merchants with custom data solutions. I was hired to develop a self-service, online data platform to service small-to-medium sized merchants. This team was smart and innovative; consultants that came from diverse backgrounds -- data, quant jocks, sales, management consulting, etc. This entire organization is now sitting under the Merchant Marketing org which really struggles to leverage data as part of their marketing strategies and consulting engagements.

American Express tends to be biased towards hiring MBAs and individuals with management consulting backgrounds. They love strategy and marketing jargon but are a bit lacking by way of execution and consistency. Everyone moves jobs/departments every 18-24 months - that's an accepted practice and almost expected if you want to be promoted. While this is great for exposure to different parts of the company, it does not encourage ownership and accountability. So often times people would build products that would launch but are not sustainable... and they spent millions of dollars developing an idea that doesn't actually work in practice. Quite frankly, it's a waste.

Interview Question – How would you sell in a data product to a company that doesn't work with data?   View Answer


2 people found this helpful

No Offer

Negative Experience

Average Interview

Director Interview

Director
New York, NY

I applied online - interviewed at American Express in August 2010.

Interview Details – Don't waste your time. Works like a mafia. People without qualifications only hire people like them. The last thing they'll look at is your qualifications. You have to look and sound like them.

Interview Question – Be ready for unrelated questions or comments   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Director Interview

Director
New York, NY

I applied online and the process took 1+ week - interviewed at American Express in February 2013.

Interview Details – 3 rounds:
VP
2 other VPs
SVP
All done in 2 weeks. I came from inside so maybe easier.

Interview Question – Most difficult: how can you help me grow my business.
Otherwise background questions such as why this job, what did you do in previous role to prepare you for this.
  Answer Question

Negotiation Details – Very little room to negotiate.


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Director Interview

Director
New York, NY

I applied online and the process took 5+ months - interviewed at American Express in January 2009.

Interview Details – Multilayered process, from initial background review, peer discussions, to telephone interview for 30 minutes. Followed by a set of steps with the hiring leader, and subsequent business unit executives through to top of business unit. Approximately a six month endeavor.

Interview Question – How would you react to having to reapply for your position within six months of your hiring?   View Answer

Negotiation Details – Based on their MRZ calculations, i was on the higher end for base and they weren't willing to move too far off their offer. However, i negotiated an Incentive guarantee in lieu of higher base, additional vacation time, etc.


Accepted Offer

Positive Experience

Average Interview

Director Interview

Director
New York, NY

I applied through an employee referral and the process took 3 weeks - interviewed at American Express in December 2009.

Interview Details – Straight forward and quickly executed process. Met with the hiring leader and then came back to meet with a business partner and team member. Also had a conference call with the senior leader as well. The process was overall very positive and handled in a professional manner.

Interview Question – The most unexpected was regarding my personal brand.   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Director Interview

Director
New York, NY

I applied through a staffing agency and the process took 6 months - interviewed at American Express in February 2012.

Interview Details – Taking three interview HR interview Admin interview Aptitude test and selected for the post of Director.

Interview Question – Very easy questions are asked in interview and selected.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Director Interview

Director
Phoenix, AZ

The process took 3 days - interviewed at American Express in June 2008.

Interview Details – Apply on-line, wait for interest to be expressed, schedule an interview time / date, conduct behavioral and situational interview, ask questions to ensure that the position matches your skills / needs, wait / accept offer. Some of my questions were not able to be addressed until I became an employee. The acceptance letter is very form driven. expect no negotiated terms with the manager other than salary and hiring bonus, etc.

Interview Question – Give an example of how you changed the direction of an organization or group. Provide examples of the process, procedures and techniques used to change the direction.   Answer Question

Negotiation Details – expect no negotiated terms with the manager other than salary and hiring bonus, etc.


No Offer

Positive Experience

Average Interview

Director Interview

Director
Toronto, ON (Canada)

I applied through an employee referral and the process took 2 weeks - interviewed at American Express in March 2014.

Interview Details – Moves quickly from application, to hr interview, to hiring manager interview. Hiring manager interview was a panel which included their peers and your potential peers. Interview included behavioural focussed questions, personality questions, and background questions.

Interview Question – Case study - existing business scenario how would you handle it?   Answer Question


1 person found this helpful

No Offer

Negative Experience

Easy Interview

Director Interview

Director

The process took 2 weeks - interviewed at American Express in May 2012.

Interview Details – I applied online and received an email a few days later to setup a HR phone screen. It went well and she told me she was recommending me to the hiring manager and I should hear more in the next day or two. A week later, I hadn't heard, so I followed up. The hiring manager wanted to bring me in for an interview, but I was hesitant as I would have to fly in and thought phone was better first.

The recruiter called me to setup the phone interview. The call was scheuled for early morning my time and I made myself available. I waited and waited and waited. The phone never rang. I emailed the coordinator asking what had happened and if the additional phone interview for the next day was still going ahead. She was very quick to respond, apologized, and said she would get back to me.

At the end of the day, she got back and just said the guy I was supposed to interview with was traveling and they would need to reschedule and that the next day's interview was still on. I was really irritated. They didn't respect my time and I took this as a sign of things to come. I didn't want to work with people that don't think twice about blowing people off. I wrote her back and said thanks, but no thanks, I'd like to withdraw my application.

The next morning, the original recruiter left me a voicemail, very apologetic and still wanted to setup a call. I did call her back and left a message and just reiterated my position, I wasn't impressed and I would like to withdraw my application.

It felt great to stand up for myself. These companies need to learn that if they want the best talent, they need also need to impress. Hopefully they will be more respectful of the next person's time.

Interview Question – What is your management style?   Answer Question


No Offer

Neutral Experience

Average Interview

Director Interview

Director

I applied through a staffing agency and the process took 3 weeks - interviewed at American Express in November 2009.

Interview Details – ok. Spoke to 4 people. Basic "give me a time" questions. Nothing out of the norm. The people were nice. They expect you to know something about thier company.

Interview Question – Why do you want to change   Answer Question

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