American Express Director Interview Questions

Updated Aug 20, 2014
Updated Aug 20, 2014
11 Interview Reviews

Interview Experience

Interview Experience

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Director Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 3 weeks - interviewed at American Express in July 2014.

Interview Details

I completed the pre-screening interview and was told that I was exactly what they were looking for in this position. I was very excited about the position and was looking forward to my in person interview. However, the Recruiter contacted me to ask if I would hire her at my current company because it was so horrible to work for the Recruiting Company that American Express uses. The phone conversation ended when she basically stated that if I took the position at American Express then my position at my current company would be open and she could take my position. She then wouldn't listen to me when I told her I was no longer interested in the position and continued to forward my information on to the VP who was hiring for the position. The entire process was unprofessional and didn't make me want to work for a company whose recruiters were so unethical.

No Offer
Negative Experience
Easy Interview

Other Interview Reviews for American Express

  1. 3 people found this helpful  

    Director Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through a recruiter. The process took 1+ week - interviewed at American Express in February 2011.

    Interview Details

    The Business Insights team was launched in 2010 and grew to 300 employees globally. This was primarily an analytics team that provided Merchants with custom data solutions. I was hired to develop a self-service, online data platform to service small-to-medium sized merchants. This team was smart and innovative; consultants that came from diverse backgrounds -- data, quant jocks, sales, management consulting, etc. This entire organization is now sitting under the Merchant Marketing org which really struggles to leverage data as part of their marketing strategies and consulting engagements.

    American Express tends to be biased towards hiring MBAs and individuals with management consulting backgrounds. They love strategy and marketing jargon but are a bit lacking by way of execution and consistency. Everyone moves jobs/departments every 18-24 months - that's an accepted practice and almost expected if you want to be promoted. While this is great for exposure to different parts of the company, it does not encourage ownership and accountability. So often times people would build products that would launch but are not sustainable... and they spent millions of dollars developing an idea that doesn't actually work in practice. Quite frankly, it's a waste.

    Interview Questions
    • How would you sell in a data product to a company that doesn't work with data?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Director Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online - interviewed at American Express in August 2010.

    Interview Details

    Don't waste your time. Works like a mafia. People without qualifications only hire people like them. The last thing they'll look at is your qualifications. You have to look and sound like them.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  3. 1 person found this helpful  

    Director Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 1+ week - interviewed at American Express in February 2013.

    Interview Details

    3 rounds:
    VP
    2 other VPs
    SVP
    All done in 2 weeks. I came from inside so maybe easier.

    Interview Questions
    • Most difficult: how can you help me grow my business.
      Otherwise background questions such as why this job, what did you do in previous role to prepare you for this.
        Answer Question
    Negotiation Details
    Very little room to negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Director Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 5+ months - interviewed at American Express in January 2009.

    Interview Details

    Multilayered process, from initial background review, peer discussions, to telephone interview for 30 minutes. Followed by a set of steps with the hiring leader, and subsequent business unit executives through to top of business unit. Approximately a six month endeavor.

    Interview Questions
    • How would you react to having to reapply for your position within six months of your hiring?   View Answer
    Negotiation Details
    Based on their MRZ calculations, i was on the higher end for base and they weren't willing to move too far off their offer. However, i negotiated an Incentive guarantee in lieu of higher base, additional vacation time, etc.
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Director Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through an employee referral. The process took 3 weeks - interviewed at American Express in December 2009.

    Interview Details

    Straight forward and quickly executed process. Met with the hiring leader and then came back to meet with a business partner and team member. Also had a conference call with the senior leader as well. The process was overall very positive and handled in a professional manner.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Director Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through a staffing agency. The process took 6 months - interviewed at American Express in February 2012.

    Interview Details

    Taking three interview HR interview Admin interview Aptitude test and selected for the post of Director.

    Interview Questions
    • Very easy questions are asked in interview and selected.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Director Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    The process took 3 days - interviewed at American Express in June 2008.

    Interview Details

    Apply on-line, wait for interest to be expressed, schedule an interview time / date, conduct behavioral and situational interview, ask questions to ensure that the position matches your skills / needs, wait / accept offer. Some of my questions were not able to be addressed until I became an employee. The acceptance letter is very form driven. expect no negotiated terms with the manager other than salary and hiring bonus, etc.

    Interview Questions
    • Give an example of how you changed the direction of an organization or group. Provide examples of the process, procedures and techniques used to change the direction.   Answer Question
    Negotiation Details
    expect no negotiated terms with the manager other than salary and hiring bonus, etc.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Director Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at American Express in March 2014.

    Interview Details

    Moves quickly from application, to hr interview, to hiring manager interview. Hiring manager interview was a panel which included their peers and your potential peers. Interview included behavioural focussed questions, personality questions, and background questions.

    Interview Questions
    • Case study - existing business scenario how would you handle it?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2 weeks - interviewed at American Express in May 2012.

    Interview Details

    I applied online and received an email a few days later to setup a HR phone screen. It went well and she told me she was recommending me to the hiring manager and I should hear more in the next day or two. A week later, I hadn't heard, so I followed up. The hiring manager wanted to bring me in for an interview, but I was hesitant as I would have to fly in and thought phone was better first.

    The recruiter called me to setup the phone interview. The call was scheuled for early morning my time and I made myself available. I waited and waited and waited. The phone never rang. I emailed the coordinator asking what had happened and if the additional phone interview for the next day was still going ahead. She was very quick to respond, apologized, and said she would get back to me.

    At the end of the day, she got back and just said the guy I was supposed to interview with was traveling and they would need to reschedule and that the next day's interview was still on. I was really irritated. They didn't respect my time and I took this as a sign of things to come. I didn't want to work with people that don't think twice about blowing people off. I wrote her back and said thanks, but no thanks, I'd like to withdraw my application.

    The next morning, the original recruiter left me a voicemail, very apologetic and still wanted to setup a call. I did call her back and left a message and just reiterated my position, I wasn't impressed and I would like to withdraw my application.

    It felt great to stand up for myself. These companies need to learn that if they want the best talent, they need also need to impress. Hopefully they will be more respectful of the next person's time.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview

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