American Express Interview Questions

Updated Aug 3, 2015
739 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (12)  

    Lead Infrastructure Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Interview

    The interview process was comprehensive and the recruiter was informative and helpful. Their was a full drug test and all other background checks as expected. Everyone was professional and great at communicating my progress.

  2. Helpful (3)  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a weekinterviewed at American Express (Phoenix, AZ).

    Interview

    They contact you if you qualify after the assestment to do a digital interview on HireVue, where you answer 5 questions, then if you pass that they call to talk about the job and set up a phone interview, and if you pass the phone interview a couple days later you get contacted to set up an In person interview

    Interview Questions

    • Responsibilities of previous jobs, why American Express? Why did you leave your previous jobs? A time when you were giving goals and merits? Your idea of great customer service? How do you give exceptional customer service?   1 Answer
  3.  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral – interviewed at American Express (Salt Lake City, UT).

    Interview

    Applied online with employee referral and received a reply within two weeks. From there the interview process was quick. I interviewed on two separate occasions with different managers, completed background and drug screening.

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  5. Helpful (11)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Miami, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at American Express (Miami, FL) in June 2015.

    Interview

    I applied online on June 23, 2015 and got an email the very next day stating that I got an interview. The interview was a digital interview through hire vue, it's a new convienient way to conduct interviews in a timely manner. It does require a webcam and took about 30 minutes to complete. I was able to practice a few interview questions prior to recording my actual interview.

    Interview Questions

    • Explain why your background and experience would be a good fit for this job?   Answer Question
    • Describe a time you received recognition for an achievement.   Answer Question
    • What do you like about customer service? How do you feel American Express can help you reach your goals?   Answer Question

    Negotiation

    Still waiting on response from interview.

  6. Helpful (2)  

    Marketing Analyst Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at American Express (New York, NY).

    Interview

    I applied for every marketing analyst position I could. Also if you get multiple interviews try not to tell each group your interviewing for other groups...be vague and don't tell recruiter or else they'll fix you with only one team when techinically their policy goes against that

    Interview Questions

    • Make sure to know how Amex makes money and their history...give good reasons for why Amex and tell the group their your first choice   Answer Question

    Negotiation

    I got offered 70k and negotiated to 75k... I wish I had negotiated to 80k ....I believe for marketing analyst they can technically go to 82k so definitely negotiate even if you told them you were fine with their initial offer ...esp if the group works longer hours than the 9 to 5 which some groups do!!!

  7. Helpful (2)  

    Director Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at American Express.

    Interview

    I was contacted by the recruiter and was told she wanted to consider me for two positions. She was going to talk to the hiring team to see which one was the best fit. She NEVER got back to me and I followed up twice. I was excited and then annoyed at the rudeness.

    Interview Questions

    • Actually it was about money which I think is a horrible way to start an interview.   Answer Question
  8. Helpful (10)  

    Software Engineer Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 weeksinterviewed at American Express (Phoenix, AZ) in June 2015.

    Interview

    I was contacted by Amex recruiter through LinkedIn. After the initial phone screen, there was a phone technical interview next week. 2 weeks later, I got onsite. Onsite consisted of 3 rounds of individual as well as group interview

    Interview Questions

    • All are knowledge based questions. They tested in areas of OOPS, Java REST webservice, Agile tools like MAven, Git, PERL, Javascript, Webservices, Java collections, multithreading, MongoDB, Linux/UNIX commands, Java exceptions, Spring, Hibernate, SQL joins, indexex, cloud concepts   Answer Question
  9. Helpful (3)  

    Manager Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ weeksinterviewed at American Express (Phoenix, AZ).

    Interview

    multi step, several interviews, HR, hiring manager, other team members, well organized, orderly - enjoyed process, limited tour of facility, waited for response, took a bit longer than expected but received contact, professional...........................................

  10.  

    Senior Financial Analyst Interview

    Anonymous Employee in New York, NY
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeksinterviewed at American Express (New York, NY) in July 2015.

    Interview

    Applied on their careers site. A recruiter later contacted me about the role. We spoke about my resume and salary expectations. They later proceeded by scheduling interviews with 3 managers (for 30 minutes each).

    Interview Questions

    • They asked me a few behavioral questions based on my resume. But to much surprise, they asked a few unexpected questions like: how and where did you research AMEX for this interview? Other than that, the hiring manager went into detail about the group and role. Very new group without structure, processes, reporting metrics, nor a financial data system. Due to all of this, the position required lots of long hours at the office ongoing. Wouldnt have accepted even if an offer was made.   Answer Question
    • How does AMEX make its revenues?   1 Answer
  11.  

    Collections Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at American Express in July 2015.

    Interview

    Once application filled out online, you receive an email to take an assessment; which involves collection situation type questions, then the usual more then likely less then likely question, and a typing exercise. Once completed and selected you get an email offering you an digital interview with HireVue. A bit awkward but it asked you STAR method questions and allows you to respond through either your cell camera or Web cam. I used my phone and worked perfect. After the digital interview if selected they follow up with a phone interview, asking about your past experience, job expectations, why Amex, and a few more STAR questions. On same phone call was offered a face to face interview with hiring manager. Interview went over resume, more situation on the job questions from past experience. Then a role play of a collection call with one of the managers. Once complete they gather all info and call you back with a decision/offer Hiring process took 5 days due to applying on a friday. Background and drug test took 2 weeks to complete.

    Interview Questions

    • in a previous role how did you overcome a difficult customer who wasn't please with the companies policy or procedure which prevented them from getting what they wanted done?   Answer Question
    • STAR method Questions   Answer Question

    Negotiation

    Most jobs list an up to amount for the position based on experience. Was able to justify the max based on previous experiences.

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