American Express Interview Questions & Reviews

Interview Details – Four interviews. Initial phone screening.

Interview Details – Starting with applying online. Next, evaluation of skills (assessment test). Phone interview. Personal interview. Email of job or rejection.

Interview Details – I applied online via americanexpress.com and took an hour long assessment which has multiple parts based on call scenarios, behavioral questions, and some arithmetic questions. The next day, I received a call to schedule a phone interview for the next day. I had the phone interview with a very pleasant young woman who asked many behavioral and experience based questions. I suggest you study the STAR method and jot down some examples ahead of time to prepare. A few hours after my phone interview, she called me back to schedule a face-to-face interview for the following day. She prepared me on how I should prepare and sent me the STAR method via email. I studied the company, their mission, what they stand for and strive for, and the position itself. They are such a wonderful company that i was very pleased to study about their history. My interview was with the Hiring Manager who asked me different behavioral questions and she was very polite as well. I received an offer right then and there and I was elated! Thank you American Express! I can't wait to be a part of the team. Good luck to all of you applying. Drug/Background/Education/Criminal test are the last step.

Negotiation Details – No negotiation needed. I was more than pleased with the offer.

Interview Details – Had to come in for two days of interviews with several people on the IR team. However, they never followed up and I had to ask the recruiter the status of role and found out I was not selected. They need to do a better job following up with candidates.

Interview Details – The interview process was pretty straight forward. I applied online, and received an email from the AXP Recruiter two days later stating that they had 'received [my] application for this role and were impressed with [my] background,' and that they 'would like to schedule a 30 minute phone-screen to discuss this opportunity with [me].'
I replied with back to the email confirming the day & time and received an email shortly thereafter to schedule the time on my calendar.

Interview Details – Very thorough; very consistent. Process was very quick; was made in offer in less than 5 days. Two phone interviews and one live interview. Hiring manager was very knowledgeable and helpful. She stayed in touch with me the full 5 weeks before my start date and made me feel very welcome.

Negotiation Details – offer was well within my expectations.

Interview Details – Filled out an application , and complete 3 test , IQ test , personality test , skills assessment . Then I had 3 interviews with 3 different managers before I recieved the position .

Negotiation Details – Wasn't made aware that I has an option to negotiate . Always Let them know your salary requirments , if they don't meet your needs.

Interview Details – Multiple interviews with different managers.

Reason for Declining – Compensation

Interview Details – I saw the job at workersonboard.com a site that is filled with work @home jobs listings. I filled at an application, after which I was asked to take an assessment. The assessment consisted of a mock call center multiple choice test. This test requires you to really think, be sure to choose the options that reflect educating the customer about products and services, as well as the one that require you to follow procedure to answer certain questions. Basically, answer the questions as if you already are an Amex employee, and you should be fine. I took this test 2 times over the course of the year. The next assessment involves logic games such as, matching shapes with the next pattern in the series, and also reading math word problems and answering the questions. This test is timed, and you may only get through 8 of them. I took my time and provided precise answers and made it through about 6 questions. The next assessment tested your data entry skills, and fast your alpha-numeric typing is. The last assessment I believe was a personality test. I received a call from HR the next day (Clarissa) to schedule a phone interview, about 2 pm. She asked about why I left my former jobs and then proceeded to ask behavioral questions like... Why do you want to work for Amex? Tell me about a time you went above and beyond the call of duty in your previous job? Name a time when you had a difficult problem and how did you handle it? Name a time when you provided world class customer service? Name a time when you had to deal with an irate customer what did you do? Name a time when you solved a problem while on the job?

*****IMPORTANT ANSWER ALL AMEX INTERVIEW QUESTIONS USING THE STAR METHOD.

This involves providing them with specific examples from you employment history. They expect this.... there was a time when I worked for company A or B, etc, etc. then provide what happened and the final result as well. Be sure to portray yourself in a positive light. She was very nice and I felt comfortable. I didn't experience what the other reviewers mentioned in the previous posts on here, thankfully. At the end of our 30 min interview I was informed thatI would be moving on to the next step. She coached me and told me about how important the STAR method would be in the final interview phase. Note******* How you present yourself is very important. Sound professional, be confident and precise in your communication, Amex likes these types of people. The next day came and I had to have the time pushed back because I felt bad and refused to interview in that state. Amex recruiting was accommodating and reassuring. I was interviewed 2 hours later that day and the same behavioral type questions was asked. He went over my work history, and then asked a total of 8 specific behavioral type questions. See below.

Give an example of how you worked on team? Have you ever made a mistake? How did you handle it? Give an example of an occasion when you used logic to solve a problem. How do you handle Irrate Customers? Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them? EXACT QUESTION

****** USE THE STAR METHOD, USE SPECIFIC EXAMPLES AND DO NOT USE THE EXAMPLES FROM THE PREVIOUS INTERVIEW QUESTIONS ON THIS FINAL INTERVIEW. USE ORIGINAL SCENARIOS FROM PREVIOUS JOBS. INCORPORATE ALL OF YOUR WORK HISTORY!!!
At the end of the interview he asked me if I had any questions, which i did. He also asked me to confirm my home address and email, told me I would be hearing something in 48 hours.
I received a call in less than 24 hours about 10 am the next day. I accepted the offer over the phone, and was told that they needed to schedule a time for an on boarding session, which consisted of Amex expectations, job details, metrics, benefits, Your starting salary, and schedule preferences. This would last a full hour.

The starting salary provided online is just a base rate, you know the position advertises 15.73 an hour. This rate is relative, and is only a starting point, not the exact pay for each person. They take your degree and experience into consideration.
Amex scheduling is pretty flexible, but it is set up so that you will work at least 2 weekend days, Friday, Saturday or Sunday. They require you to work 2 of the 3 weekend days. Basically they give you the specifics of the schedule and then you choose your preferences based on their highest call times.

After my on boarding session was told that they will run a background criminal check, work history verification, education verification and a drug test. They use a company called Hireright. Beware ,because this company is very through, and will ask for w-2's from previous employers, and a blood sample, just kidding!! I am still waiting to initiate and complete my background check as the site seems to be down.

Negotiation Details – There was no need to negotiate, I felt highly compensated!!