American Express Interview Questions & Reviews

Interview Details – The reason for my post here is to publicly state my strong suspicion that a certain department at AmEx is using job candidates to do uncompensated work for them under the disguise of testing them. I was assigned a three-day research project on issues that have a current importance and value, then heard nothing more from AmEx and the job opening was posted again.

Further details:
I'm a municipal bond credit analyst, and the majority of my work consists of writing ratings opinions on bonds, similar to S&P and Moody's reports. The job opening required precisely this. I interviewed with a bond analyst who said that he was overwhelmed with work and had needed someone to help him for a long time already. I also interviewed with some kind of administrative manager of the department who did not know anything about the technical side of the work. The interview went smoothly, and I was told that there is nothing in my experience or skills that falls short of the job requirements.

Some time later I received a request to do a research project, allegedly as a test of my writing. At the interview before, I had already brought about 20 recent report samples, and offered my former manager's reference to confirm the authenticity of my work. Despite this, they now said that they needed 2 new reports on specific bonds of their choice. I did the research and delivered the reports. New credit research is something that is objectively valuable, with a value (conservatively) of at least $100 per report.

I immediately received a short email saying I will not be considered for employment and nothing else. My request for feedback was refused. The same day an identical job posting was published on the AmEx website: "Mgr-Risk & Information Management Job – New York, NY, US".

From all the facts it is possible to reasonably surmise that they are using job candidates to help them with their large burden of work. The fact that the position was immediately reposted meant that they did not refuse me as a result of finding a better candidate. They told me I satisfied the job requirements, that they had an urgent need for help with their work burden, and refused to give any feedback on my reports. Either they discovered something about me that they discriminate against and can't say it, or they are illegally using people to do their work for free.

I hope that anyone applying to this position will carefully consider all the above before spending days doing work for them.

--KW

Interview Details – whaen you apply this company please bring the ff

bring your bio-data
at list high school/college gaurding

Negotiation Details – because i always accept

Interview Details – Impressive and smooth

Negotiation Details – non - negotiable

Interview Details – There were 3 rounds, 1st with HR, 2nd on phone with the voice and accent trainer, and the 3rd round was more like a panel interview, there were two people taking the interview.

Negotiation Details – There is not much of a negotiation that happens, although i was able to get a higher slab after speaking to the recruiting agency.

Interview Details – Three rounds of interview.
First being one on one with basic knowledge about the profile.
Second being the IQ, Skill and personality test.
Third was a group discussion where i was introduced to the team heads for us to interact and discuss about the job details and the expectations from me as a working professional.

Negotiation Details – You would not want to negotiate as they are the best pay masters across the globe.

Interview Details – I was approached as a previous employee of the company so the process was fairly simple. Online personality test, in office skills test including typing and travel knowledge questions then face to face interiew. Be prepared for situational questions - explain a time when you went above and beyond using STAR system (Situation Task Action Result), make sure you have a contact for interviewer and follow up.
Once offered a position you will go through an orientation and any training you need.

Negotiation Details – Don't just accept the amount offered, try to negotiate as there is a range for each position and # years experience.

Interview Details – I applied for the position on the American Express job board. I uploaded my resume, submitted a cover letter and documented the accomplishments in my present and previous positions. Based on my responses, I was invited to take the skills portion of the interview (plan on dedicating an hour of quiet time to complete this phase). The skills tests are reason, logic as well as identifying/matching letters and numbers for inconsistencies. There is also a personality assessment. Each section is timed so it is best to read thoroughly and answer as quickly as possible instead of staying on one question too long. The next afternoon I received a call, and an email, from the American Express recruiter asking to schedule an hour-long interview for later that day or the next day. This is a work at home position but please understand that everything is scheduled based on Eastern Time so make certain that you and the interviewer are agreeing to the same time.
The first interview lasted 45 minutes. I did not find my interviewer to be adversarial in any way. First question: Are you in the running for a position with another company? The recruiter discussed the parameters of the position and asked if I had any concerns about the background check, drug screening and education verification that would follow if offered a position. I discussed my resume and answered specific personality questions related to my previous positions. I was invited to interview with the hiring leader via telephone. I received a call precisely at the agreed upon time. The hiring leader was just as pleasant as the recruiter. However, it sounded like the person was reading a script. I was informed that there would be two phases of the second interview. The first phase: personality-type questions and specific questions about prior work. The answers were to be limited to the employer in question. The second phase of the interview consisted of questions that could be answered more broadly using a current or previous employer, school, or personal example. Be specific. 48 hours needed for hiring decision.
Two days later I received a call from the hiring leader. I was asked if I had any future plans that might interfere with 100% attendance during the 8-12 weeks of training. I was offered the position and given the amount of the annual compensation and it's dollar per hour equivalent. Details: operating hours are 6am - midnight ET 365 days of the year. It is possible to be scheduled to work on a holiday. PTO is available aftter training. Requests for off days are granted based on need. You may have to work on a holiday. Select your own schedule using the following parameters: must work at least 6 hours on Mondays, cannot work more than 10 hours a day, cannot work 7 consecutive days, when working 8.0+ consecutive hours you must add an extra 30 minutes to the beginning or end of your shift for lunch, may work split shifts but must work at least an hour per shift, all times are Eastern and schedule must be 40 hours per week.
A welcome email detailing the rest of the discussion was sent along with an attachment of the master schedule.The schedule is color coded based on need (red: highest need, orange: light need and green: slowest call times). You may have to work 4-12 hours on the weekend depending on your selections.

24 of 40 hours Red: 4 weekend hours. 24 of 40 hours Orange: 8 weekend hours. 24 of 40 hours Green: 12 weekend hours.
Red: Orange: Green:
Mon 10 am - 12am NONE Mon 6 am - 10 am
T/W/TH 9 pm - 12am Tue 2pm - 9pm Tue 6 am - 1:30pm
F/Sat 4:30pm - 12am W/TH 6pm - 9pm W/TH 6 am - 6 pm
Sun 7:30pm - 12am F/Sat 10am - 4:30pm F/Sat6 am - 10 am
                                       Sun 12pm - 7:30pm Sun 6 am - 12 pm
Tips:
**Make sure you are ready and in a quiet place for the interview. Work at home positions have zero tolerance for background noise so it isn't going to serve you well if there are distractions during the interview process.
**It's okay to provide an alternate phone number if the one on the application/resume isn't the best one for the day of the interview. I did this and the interviewers were amendable to the changes.
**Use the STAR Method to answer questions (Google it).
**Know your resume completely so your answers are succinct.
**They are looking for information related to how you "break down a customer" and determine how best to help.
**Prior work from home experience may have helped me but customer service experience and the ability to sell yourself is as important.
**If you want the job answer that you are comfortable selling.
**Even though this is a customer service position you will be asked to make product recommendations to customers.
**If you do not have "sales" experience highlight your ability to guide/convince customers.

Negotiation Details – I considered negotiating a higher pay but decided against it because I had little leverage. In hindsight, the best way to establish a point from which you can negotiate greater pay is to tell them that you were offered another position at a higher pay. To do this you will need to answer 'yes' when asked if you are in the running for a position at another company

Added benefits:
American Express provides the equipment for the position. If hired you will be shipped a monitor, PC, mouse and headset. Also, employees net an extra $75 on each first pay check of the month to cover exorbitant technology fees. Minimum internet speed for the position is 10Mbps so the extra money should cover that cost nicely. You will also need a dedicated home telephone line. Additionally, there is a one-time $100 reimbursement for any technology upgrade needed to help your home office become compliant with the company's standards. The receipt(s) needs to be dated on or after you accept the position.

Interview Details – It started with a Personal Interview with the HR Representative where she determined my capabilities and my probabilities of clearing the further rounds. After that I had to give an aptitude/IQ test, thereafter I had to talk to a voice and accent trainer so that the company can see if I was fit for the role or not as excellent communication skills are a must for the job role that I was taking. The last round was with an Operations Manager where he assessed me on the chances of my growth in the company and how desperate and goal oriented I was towards my prospect role. After all these rounds it was a 1:1 with the HR representative where he/she explained me almost everything about my job profile and the company and then it was the time for the company to make me an employment offer., which I happily accepted.

Negotiation Details – The offer was so good I did not feel like negotiating anything.

Interview Details – The Interview phase is simple in AMEX. You will directly have a 1:1 with the interviewer wherein your skills and expertise will be tested and if cleared you will be interviewed by group of two looking for your suitability in organisation.

If selected you will receive a call from HR describing your package offerings and you can also negotiate on your compensation on that call only.

Negotiation Details – pretty negotiable