American Express Interview Questions

Updated Jul 28, 2015
727 Interview Reviews

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Met with three or four people--mostly directors and VPs

    Interview Questions

  2.  

    Risk Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 3 weeksinterviewed at American Express.

    Interview

    Applied through the company's website. Two weeks later received a over the phone interview which lasted for about 40 min. Most of the questions related to bettering or creating a process to mitigate risk and minimize fraud. The on site interview was a week later with a Risk Manager which also laster for about 30-40 minutes. There were questions once again about processes, how would you questions, discribe scenarios, we went a bit into my personal view of the company, etc.

    Interview Questions

    • Unexpected, NO. Difficult, yes because you have to be original. Generic answers won't cut it and must explain. "Why should I hire you?"   Answer Question
  3.  

    Sales Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Interview

    2 rounds of interviews with the senior management

    Interview Questions

    Negotiation

    What were you able to negotiate? What advice would you give others considering an offer?

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  5.  

    Sales Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Application

    I applied through an employee referral. The process took 1+ weekinterviewed at American Express.

    Interview

    3 screening levels, quick to finalise

    Interview Questions

    • A situation where you were under prepared, the business impact, how did you resolve the same and why did such a scenario arise in the first place.   1 Answer
  6.  

    Quality Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Lengthy process, multiple rounds , typing round , language, test , interview with the HR and then Operations manager

    Interview Questions

  7.  

    No Offer

    Application

    I applied through an employee referral. The process took 4+ weeksinterviewed at American Express.

    Interview

    initial phone interview in person interview with manager, then the director (diff days) phone interview with manager (direct report) in person with the VP Enjoyed the process - liked meeting the people Slightly disorganized - once interviewee didn't know I was there.

    Interview Questions

    • case-style question - if you had to prepare a presentation on a marketing strategy that AmEx has used, but don't have any historical data, where would you start?   Answer Question
  8. Helpful (3)  

    Customer Service Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Applied online, completed application and lengthy assessments. Recruiter called next day to make appt for phone interview two days later. After phone interview of standard behavioral questions, recruiter invited me for interview at local office. Met with hiring manager who went over my resume and experience at length. Then asked 5 or 6 behavioral questions - nothing too difficult, usual call center questions. However, be prepared. Know as much as possible about the company, be able to answer why you want to work there. Ask a couple intelligent questions that show you respect the brand and are looking for the opportunity to grow with the company. Also, ASK for the job at the end. I told the manager I looked forward to hearing back from her with a hiring decision but briefly reiterated why I was the best candidate and that I was eager to start. Send a thank you note same day.

    Interview Questions

    • The usual questions regarding how you would show a customer that he is important, how you would handle an irate customer, how you would provide service that is above/beyond, how you would handle yourself if you make a mistake, and give a time you had a challenging situation and how you handled it.   1 Answer

    Negotiation

    The offer was fair, I did not negotiate.

  9. Helpful (1)  

    Marketing Director Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Amex focuses a lot on the ability to drive results and its culture. Make sure you know its Blue Box Values and know that you'll run into situational questions that you should address in a SAR format (state situation, what was the action taken and what results resulted)

    Interview Questions

  10. Helpful (1)  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 4+ weeksinterviewed at American Express.

    Interview

    Be prepared for lots of role playing

    Interview Questions

    • The hardest part of my interview was that it took place during a halloween party - which means I was interviewed by someone dressed as a witch - very distracting   Answer Question

    Negotiation

    there wasn't one. I just took it. I needed a job

  11.  

    No Offer

    Interview

    phone interview after having received email post app sumission. interviewer extremely friendly

    Interview Questions

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