American Express

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American Express Interview Questions

Updated Dec 15, 2014
Updated Dec 15, 2014
569 Interview Reviews

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Candidate Interview Reviews

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  1. 1 person found this helpful  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at American Express.

    Interview Details

    A recruiter reached out saying that this was a good fit. There was the standard 30-minute chat about the position. He sent a link to fill out their online application, which the manager reviews and supposedly reaches back. After that point, the recruiter fell off the face of the earth with no word from them for two months, despite emailing the recruiter after a month. I finally got a dreaded email when I already forgot that I even applied. Overall, very unprofessional and disorganized.

    Interview Questions
    No Offer
  2.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at American Express in December 2014.

    Interview Details

    It was so much fun and modern. They used Hireview. It was so cool. Its just in your own home with your pc. You get to practice a lot. I hope they hire me.

    Interview Questions
    • What difficult task did u do and how u addressed them?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Software Engineer Interview

    Anonymous Interview Candidate in Bangalore (India)
    Anonymous Interview Candidate in Bangalore (India)
    Application Details

    I applied in-person. The process took a weekinterviewed at American Express in December 2014.

    Interview Details

    They were looking for a developer with 1 to 3 year experience. I had a phone call from AMEX as to just give their introduction and to know my area of interest. I have convinced them that I can be a perfect employee for your requirement. Then they arranged for a face to face interview. Below is the process for f2f interview.

    1. Small technical test (c, tree, heap-max, semaphore, bit shifting, time analysis (finding order of execution O(n) etc.) and one program)
    - data shifting had 1>>-1 kind of questions also.
    2. Coding test: whatever program we have written in test, implement that. Optimal reusable solution should be implemented. (with internet access)
    3. F2F interview including questions on your coding test, improving your code's re usability and how it can be fitted into OO design.

    Interview Questions
    • Write a program to convert number into word:
      input: 16203
      output: Sixteen thousand two hundred three
       
      View Answer
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Supervisor Interview

    Anonymous Interview Candidate in Guadalajara, Jalisco (Mexico)
    Anonymous Interview Candidate in Guadalajara, Jalisco (Mexico)
    Application Details

    I applied in-person. The process took 4+ weeksinterviewed at American Express in May 2010.

    Interview Details

    Get hired as a receptionist in the first interview, after 4 years I could apply for the supervisor position.
    They decided to make an internal selection so there were two candidates, we have to be interviewed for the Director and current supervisor
    After the announcement it take about a month dealing with all the documents as new hired, the disadvantage was that the headquarters is in Mexico City, so it delayed more than usual. They literally investigate about ALL related to you. It is a special test from USA I think as madden by the CIA.

    Interview Questions
    • It was a lot of pressure in the interview, He made gestures of disapproval trying to prove my confidence, and ask questions like What do you consider to be your greatest achievement so far and why?
      This had to be answer in an accurate and fast way
       
      Answer Question
    No Offer
    Difficult Interview
  6. 2 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express in November 2014.

    Interview Details

    After submitting my application I first received an email with a request for a video interview. I did some research on google and the email had good instructions on how to conduct it. It feels weird because it's a serious of questions that are the same for everyone and your responses are video recorded. Make sure you dress like you are going in in person. After submitting that interview I received a10 minute call from a recruiter the next day. He set up an interview for me 3 days later that was about 45 minutes to an hour long. They asked about job history and verified dates of employment so have your resume handy, then she asked about 7 or 8 behavioral questions and wanted them answered using the STAR method. They don't say it before the interview but luckily I read this advice on here and I googled the STAR method and there was a wealth of information and some great youtube videos explaining it all. At the end of my interview with her she was very impressed and said she wanted to move me forward to the final process. An interview with the hiring manager. This interview was done about 3 days later and it is done over the internet via video chat ( similar to skyping). This interview lasted and hour and a half for me. He was very detailed wanted every little detail about the different situations, the actions you took and the results. He asked several behavioral questions and really dug in deep to find out how much you know and how much experience with customer service you have. It's important to research the company. I can't stress that enough. In your confirmation email they send you links to some youtube videos about Amex and also their Facebook and Twitter. Be SURE to have at least 3 questions to ask him at the end of the interview. I ended up not getting the offer I wanted so badly. I did allot of research and preparation for these interviews but I think because I had about a 6 year gap in my employment history because I had a special needs child, that he was hesitant on weather I could jump back in to such a face paced job. Even though I knew I could. But my advice is prepare really well because it's a great opportunity and next year I will try again!!!!

    Interview Questions
    • Name a time you made a mistake at work, what happened and what was the outcome.   View Answer
    • Name a time you went above and beyond for a customer.   View Answer
    • What was your last job and why did you leave.   View Answer
    • Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    Software Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at American Express.

    Interview Details

    Good and very well arranged interview process.

    Had 2 interviews: 1 phone interview and 1 onsite.

    Phone interview: It was pretty technical. The interviewer covered a lot of ground in a short amount of time. Core java, javascript, Spring, basic algorithms, agile, questions based on technologies mentioned in resume etc. The interview started out basic and started expanding into many directions. If you have good depth in the core java concepts the interview should be smooth sailing.

    Onsite interview: The interview had 2 rounds and it was majorly behavioral. One round was known as "cognitive interview". It was basically to know how someone approaches a solution by understanding the problem rather than what the solution is. The usually tell a problem scenario and want to see how you ask questions for that problem and when finding a solution what all did you consider before arriving to the solution. The other one was called "resume review" but it was more on basic experience, future focus, why Amex sort of questions.

    Overall easy interview and very fast results.

    Interview Questions
    • Questions known as "Guesstimates". There are usually asked for consultant type role. But they ask them to understand your problem solving skills. Read more about "Fermi problems" to understand what they mean.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    UK Campus_Technology_Graduate_Full Time Programme_2015 Interview

    Anonymous Interview Candidate in Brighton, England (UK)
    Anonymous Interview Candidate in Brighton, England (UK)
    Application Details

    I applied through college or university – interviewed at American Express in November 2014.

    Interview Details

    Initiated by an online application, then i got an online test invitation containing Numerical with about 3 minutes to answer one question, Personality test and Verbal reasoning with the same timing.
    After passing the test i got a call for scheduling the next stage of the recruitment process which is a phone interview.

    Phone interview was quite simple basically questions about your motivation for Studying Computer Science, and why i am pursuing a career in this field. Why did i chose American Express, and some situational judgement questions like my experience Working in a group project. How was it , what was my role etc. And then my questions for him. Now i am waiting for the feedback on the outcome of my interview,

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Engineer In Technology Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 4 weeksinterviewed at American Express.

    Interview Details

    Contacted American Express through a university career fair. I was contacted through the university's system for on campus interviews. I had two interviewers over the course of an hour and a half. Questions were a mix of behavioral and technical. A few of the questions involved writing code; the rest were designing architectures or providing general problem solving methods. A few weeks later I interviewed at their offices. Two more interviewers, and more of the same questions. The majority of the technical questions were really memorization questions, not requiring much in the way of critical thinking. About a week after that round of interviews, I was called and given an offer.

    Reasons for Declining

    Got the feeling that low level work was a drag - only the higher-ups I met seemed to enjoy working there.

    Declined Offer
    Neutral Experience
    Easy Interview
  10.  

    Software Engineer Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 4+ weeksinterviewed at American Express.

    Interview Details

    I applied online and was contacted a few weeks later to schedule a phone interview. I went through two rounds of phone interviews with two engineers each time. I don't know if it is planned this way or not, but for both rounds of interviews the initial interview was with a really encouraging and motivational engineer and then followed up by a distant more serious individual. It kind of threw me off my game going from the "yeah I got this" to "where did I mess up" mindset, but in the end I had a great experience Interviewing with American Express. The engineers had more enthusiasm than other places I had interviewed with, and did not come across as brand ambassadors. They also answered questions candidly. I found a lot to respect.

    Interview Questions
    • The questions ranged from simple to more difficult. They also included behavioral, technical, and brain teasers. Some examples, what is the difference between a process and a thread; The knapsack problem reduced; The traveling salesman problem reduced to a subset of cities; How would you design a food rating application?   Answer Question
    Negotiation Details
    I asked for more, but they wouldn't budge on the offer.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Business Intelligence Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express.

    Interview Details

    I submitted an application via the website and was contacted about a 10 days later by HR. We scheduled an interview and the HR person called me about 20 minutes late and said she had to reschedule. We managed to connect later that day, and she was very nice and professional. We had a detailed discussion about my background, skills, etc. She advised she would speak with the hiring manager and get back to me. A couple of days later, HR reached out to schedule a meeting with the hiring manager. He and I spoke for about 45 but he barely asked me any questions. He spoke in depth about the role, the company, and his background, and I was very interested. I was waiting for him to ask me something, anything, but he never did. I tried to interject my experience as it related where I could, but I never had the opportunity to really speak. A week later I was told I was not selected for another interview. I felt like perhaps I was just a number to fill a quota of interviewing X amount of candidates and I never really had a shot.

    Despite that, I still am interested in working here and hope I have another opportunity someday for a role that may be a better fit.

    Interview Questions
    • The most surprising question was the ones that weren't asked - I never was asked anything!   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

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