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American Express Interview Questions & Reviews

Updated Jul 27, 2014
All Interviews Received Offers

Getting an Interview  

50%
15%
13%

Interview Experience  

60%
21%
17%

Interview Difficulty  

Average Difficulty
504 candidate interviews
in

Accepted Offer

Neutral Experience

Manager - Risk Management Interview

Manager - Risk Management

I applied through college or university and interviewed at American Express.

Interview Details – I went through the campus recruitment process. Had two case interviews. One is about the credit card profitability. The other is about the direct mail campaign efficiency. The interview questions are not too difficult and both of the interveiwers are nice. I only went through one round.

Negotiation Details – No negotiation


No Offer

Neutral Experience

Average Interview

Senior Manager - Strategic Planning Interview

Senior Manager - Strategic Planning
London, England (UK)

I applied through an employee referral and the process took 3 weeks - interviewed at American Express.

Interview Details – Two phone interviews with Senior Managers - Both had a fit and a case component. The focus was more on the case. Then face to face interviews with VP of Strategic planning and 2 Directors

Interview Question – One case was particularly difficult.. involved Venn diagrams and stuff but most 4 other cases were simple. All cases were about Amex and evaluating an opportunity eg: should we pursue opportunity X? type of questions   View Answer


Accepted Offer

Positive Experience

Average Interview

Customer Service Trainer Interview

Customer Service Trainer
Fort Lauderdale, FL

I applied through an employee referral and the process took 1 week - interviewed at American Express in August 2010.

Interview Details – It was over the phone very professional. They call you and have an over phone interview. Then you interview with a director. If they like you they will let you know after interview with director.

Interview Question – I don't remember the exact question asked prepare par situations.   Answer Question


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Accepted Offer

Positive Experience

Difficult Interview

GCA Fraud Protection- Account Protection Specialist Interview

GCA Fraud Protection- Account Protection Specialist
Gurgaon, Haryana (India)

I applied through an employee referral and the process took 2 days - interviewed at American Express.

Interview Details – 3 Rounds , 1 is basic,2 is Test(4 seats) & 3 is a full fledged interview.
The IInd round which had a test, included Numerical,Logical Reasoning,Analysis,Reading Comprehension & Letter Writing sections.

Interview Question – You are a robber who takes credit & runs away. What'll you do to maximise your profit? What'll you buy?   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Team Leader Interview

Team Leader

I applied online and the process took 4 weeks - interviewed at American Express in August 2010.

Interview Details – The hiring process was very detailed and very lengthy, First I interviewed over the phone, then I was went into the city and went thru a process of interviewing with a manager. Once that was completed I flew to another city and interviewed with a director. I was then called with an offer by another person. Very difficult process

Interview Question – How do you motivate an employee who has applied for the Team Leader position 2 times and has been declined? This employee will report to you?   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Customer Care Professional Tier II Interview

Customer Care Professional Tier II
Phoenix, AZ

I applied online and the process took 2 weeks - interviewed at American Express.

Interview Details – The interview process went very smoothly. I applied online and received an email to complete online testing. After testing, I received a call the next day to set up a phone interview. The phone interview was scheduled for later on that day. After the phone interview, I was invited to come to the office for an in person interview the next week. The in person interview was with one person. She told me about the position and reviewed my resume. She asked me five competency based questions and asked if I had any questions for her. She advised that I would here something either way by the end of the week. At 4:45pm on Friday of that week, I received a call offering me the position.

Interview Question – One of the questions that I was asked was about how my actions contributed to change within an organization.   Answer Question

Negotiation Details – There was really no room to negotiate. You basically have to accept what they offer or take the chance of having the offer withdrawn. I was very satisfied with the offer extended to me.


Accepted Offer

Positive Experience

Average Interview

Customer Service - Inbound Phone Interview

Customer Service - Inbound Phone

I applied online and interviewed at American Express.

Interview Details – After applying on-line it took about a week to hear back with a phone interview. Quick interview, standard questions, and if you pass that stage you go in for a panel of interviews and a computer based test.

Interview Question – What do you least like about working in a call center?   View Answer

Negotiation Details – No negotiation for entry level.


Accepted Offer

Positive Experience

Very Easy Interview

Customer Care Professional Interview

Customer Care Professional
Brighton, England (UK)

I applied through other source and the process took 1 week - interviewed at American Express in March 2014.

Interview Details – One Phone interview - A friendly chat to see if you understand the role that has been applied for and then a competencies based interview to see your customer care skills and understanding of putting customer first

Interview Question – Tell me about a time when you were wrong and how you rectified it   Answer Question

Negotiation Details – NONE


No Offer

Neutral Experience

Lead Programmer Analyst Interview

Lead Programmer Analyst

Interviewed at American Express

Interview Details – Recruiter, then hiring staff internally. Then you may interview with your potential peers, then leader then business leader. Then they ask you 3-4 competency based questions. They move you to the next level if you do well. If you don't, you receive a decline letter.


No Offer

Negative Experience

Difficult Interview

HOME BASED SERVICE - Customer Care Professional Interview

HOME BASED SERVICE - Customer Care Professional
Orlando, FL

I applied through other source and the process took 1+ week - interviewed at American Express in June 2014.

Interview Details – The application is pretty simple as well as the assessment. Although the assessment can be a little bit intimidating. Once you have taken it, they don't tell you right away if you failed it. either you get an email the next day that you were not considered for the position, or you will receive a email/call to set up a possible interview.

Interview Question – one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked.   View Answer

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