American Express Interview Questions & Reviews

Updated Aug 23, 2014
Updated Aug 23, 2014
521 interviews

Interview Experience

Interview Experience

60%
22%
17%

Getting an Interview

Getting an Interview

50%
15%
13%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Director Global Merchant Insights & B2B New Product Development Interview

    Anonymous Employee  in  New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at American Express.

    Interview Details

    Very professional HR Recruiter & hiring Manager who asked good questions by phone. Recruiter felt my background fit the job description perfectly but was concerned that the salary was lower than my previous employer. The hiring manager interviewed me by phone as well, and did not move me to the next round as there were other candidates "more aligned to the role", although she provided very positive feedback on being "thoroughly impressed" by my background and my "fantastic energy". I received timely feedback from the recruiter, which allowed me to pursue other opportunities. I had the impression that the hiring manager may already have had a candidate in mind for the role.

    No Offer
    Positive Experience
    Average Interview
  2.  

    Marketing Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 1 week - interviewed at American Express in April 2012.

    Interview Details

    Applied online via the AMEX website and was asked for a time for a phone interview within a week. After the phone interview, the hiring manager followed up a day later to set up a time for the in-person interview. Unfortunately, it was difficult to align the proposed interviews times with the directors/managers I would be meeting with. After radio silence for a week, I followed up with the hiring manager and was told the team ended up hiring someone internally and didn't need me to come in anymore.

    Interview Questions
    • Basic screening questions about resume and relevant experience as it pertains to the positions.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Manager - Risk Management Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through college or university - interviewed at American Express.

    Interview Details

    I went through the campus recruitment process. Had two case interviews. One is about the credit card profitability. The other is about the direct mail campaign efficiency. The interview questions are not too difficult and both of the interveiwers are nice. I only went through one round.

    Negotiation Details
    No negotiation
    Accepted Offer
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5. 2 people found this helpful  

    Manager, Business Development Interview

    Anonymous Employee  in  New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at American Express in June 2014.

    Interview Details

    2 phone interviews with recruiters (Allegis Global) then face-to-face with the hiring manager. The questions are what you would expect: reasons for leaving current job, skills, expectations. The hiring manager was friendly and explained the team and job responsibilities in details. However, after the interview, I have not heard back from either the recruiter or hiring manager for over 4 weeks, not even after follow-up emails; should at least inform candidate of the rejection for the sake of professionalism

    Interview Questions
    No Offer
    Average Interview
  6.  

    Customer Service Trainer Interview

    Anonymous Interview Candidate  in  Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at American Express in August 2010.

    Interview Details

    It was over the phone very professional. They call you and have an over phone interview. Then you interview with a director. If they like you they will let you know after interview with director.

    Interview Questions
    • I don't remember the exact question asked prepare par situations.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Team Leader Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at American Express in August 2010.

    Interview Details

    The hiring process was very detailed and very lengthy, First I interviewed over the phone, then I was went into the city and went thru a process of interviewing with a manager. Once that was completed I flew to another city and interviewed with a director. I was then called with an offer by another person. Very difficult process

    Interview Questions
    • How do you motivate an employee who has applied for the Team Leader position 2 times and has been declined? This employee will report to you?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Care Professional Tier II Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at American Express.

    Interview Details

    The interview process went very smoothly. I applied online and received an email to complete online testing. After testing, I received a call the next day to set up a phone interview. The phone interview was scheduled for later on that day. After the phone interview, I was invited to come to the office for an in person interview the next week. The in person interview was with one person. She told me about the position and reviewed my resume. She asked me five competency based questions and asked if I had any questions for her. She advised that I would here something either way by the end of the week. At 4:45pm on Friday of that week, I received a call offering me the position.

    Interview Questions
    • One of the questions that I was asked was about how my actions contributed to change within an organization.   Answer Question
    Negotiation Details
    There was really no room to negotiate. You basically have to accept what they offer or take the chance of having the offer withdrawn. I was very satisfied with the offer extended to me.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service - Inbound Phone Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at American Express.

    Interview Details

    After applying on-line it took about a week to hear back with a phone interview. Quick interview, standard questions, and if you pass that stage you go in for a panel of interviews and a computer based test.

    Interview Questions
    • What do you least like about working in a call center?   View Answer
    Negotiation Details
    No negotiation for entry level.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 2 people found this helpful  

    Management Interview

    Anonymous Employee  in  Phoenix, AZ
    Anonymous Employee in Phoenix, AZ
    Application Details

    I interviewed online - interviewed at American Express in May 2014.

    Interview Details

    Recruiter, then hiring staff internally. Then you may interview with your potential peers, then leader then business leader. Then they ask you 3-4 competency based questions. They move you to the next level if you do well. If you don't, you receive a decline letter.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee  in  Orlando, FL
    Anonymous Employee in Orlando, FL
    Application Details

    I interviewed through other source. The process took 1+ week - interviewed at American Express in June 2014.

    Interview Details

    The application is pretty simple as well as the assessment. Although the assessment can be a little bit intimidating. Once you have taken it, they don't tell you right away if you failed it. either you get an email the next day that you were not considered for the position, or you will receive a email/call to set up a possible interview.

    Interview Questions
    • one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked.   View Answer
    No Offer
    Negative Experience
    Difficult Interview

See What American Express Employees Are Saying

 Current Anonymous Employee

Pros: “good benefits, work life balance” Full Review

Worked for American Express? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.