Glassdoor is your free inside look at American Express interview questions and advice. All 289 interview reviews posted anonymously by American Express employees and interview candidates.
American Express Interview Questions & Reviews
Getting the Interview 289 Interviews
Interview Experience 263 Ratings
Customer Care Representative at American Express
Accepted Offer – Reviewed Jan 16, 2013
Interview Details – Be prepared for lots of role playing
Interview Question – The hardest part of my interview was that it took place during a halloween party - which means I was interviewed by someone dressed as a witch - very distracting Answer Question
Negotiation Details – there wasn't one. I just took it. I needed a job
Helpful Interview?
Yes |
No
Problem with this interview?
Senior Network Engineer at American Express
Accepted Offer – Interviewed in Deer Valley, AZ Jun 2012 – Reviewed Jan 16, 2013
Interview Details – Received call for phone Interview. The Interviewer briefly reviewed my resume. Talked briefly about the position. Then starts to rant about all his responsibilities, his credentials, and projects he working on. No real questions about experience or technical skills.
Interview Question – We will need you to travel to S.C. as soon as you start, and be there for two weeks! Answer Question
Negotiation Details – Offer was already set from the start..
Helpful Interview?
Yes |
No
Problem with this interview?
Merchant Services at American Express
Accepted Offer – Interviewed in Phoenix, AZ Nov 2012 – Reviewed Jan 4, 2013
Interview Details – Applied online for merchant services position and got a call for a phone interview a few days later. The phone interview consisted of behavior type questions such as 'tell me a time when". I was set up an interview to meet in person before my phone interview ended. The face to face interview was very relaxed and nice. My interviewer again asked me behavior questions and gave me time to think and answer. I got a call within 2 days offering me the position.
Interview Question – n/a Answer Question
Negotiation Details – no negotiation, I was given a little bit more than the starting wage.
Helpful Interview?
Yes |
No
Problem with this interview?
Travel Research Apprentice at American Express
No Offer – Interviewed in New York, NY – Reviewed Dec 4, 2012
Interview Details – I interviewed for an entry level Travel Research Apprentice positions with American Express. After successfully completing two phone screens with five people (which took over 3 months), I was invited to meet with a manager and a team leader at the New York headquarters. My excitement at the prospect of launching my career at AmEx quickly faded as the experience was awful. The man who interviewed me was clearly unprepared and his comments were contradictory. As I am a recent college graduate, he kept mentioning my lack of experience (for this entry level position) and at the same time he said the position had previously been filled by an intern. After the interview this manager said I would hear something within two weeks, but many more weeks passed without any follow-up with a hiring decision. It was only after I placed a call to the office that I received a decline e-mail. There was nothing constructive or respectful about this process and based on my experience I can’t believe their treatment of employees is any better.
Interview Question – The interview was very poorly organized, and I was asked the same questions over and over again in the three interviews. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Finance Manager at American Express
Accepted Offer – Interviewed in New York, NY Mar 2011 – Reviewed Nov 29, 2012
Interview Details – Different interview styles - 1) Technical - excel, powerpoint, charts ; 2) Relationships - build and maintain relationships; 3) Communication - can you communicate well to leaders
Interview Question – What is your development for the last couple of years and what have you done to address it? View Answer
Negotiation Details – An offer was made and I accepted. No negotiations
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Care - Fraud/Risk at American Express
No Offer – Interviewed in Phoenix, AZ Nov 2012 – Reviewed Nov 21, 2012
Interview Details – I applied online, scheduled and passed a phone interview, and then set up a face-to-face interview. The phone interview and the face-to-face were both about 5-7 behavioral questions. Both interviews lasted about 30 minutes. The questions asked during the face-to-face were very similar to the phone interview, just asked in a slightly different way. The recruiter will then send you an email letting you know if you are receiving a job offer or not.
Interview Question –
Nothing particularly difficult was asked.
*Why should AmEx hire you for this position?
*Why do you want this position with AmEx?
*How have you dealt with an upset customer/resolved a situation with an upset customer?
*How have you shown an ability to progress as an employee?
*Describe a time when you displayed creativity in solving a problem or improving a process.
Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
CCP Corporate Services Operations Tier III at American Express
Accepted Offer – Interviewed in Phoenix, AZ Apr 2012 – Reviewed Nov 20, 2012
Interview Details – Apply and complete assessment online. First interview by phone, second interview in person with supervisor STAR interview method.
Interview Question – How you reacted to a difficult situation that management said was not possible to solve. View Answer
Negotiation Details – I was called with a job offer. No negotiation.
Helpful Interview?
Yes |
No
Problem with this interview?
Specialist Business Development at American Express
No Offer – Interviewed in Phoenix, AZ Oct 2012 – Reviewed Nov 17, 2012
Interview Details –
I received a call from HR in under 24 hours after submitting my resume. The opportunity is an entry level position. If you want to make descent money...do not take this position. Your base will be $38K with and OTE of under $50K and yes your commissions are capped(they really aren't commissions because even if you don't hit your quota you get the same "bonus" 2K a quarter and if you exceed your quota still get the same $2K bonus/quarter). As far as opportunities for advancement...they promote based on seniority not merit and you must be in the position 18-24 mo before they will even consider you for a promotion.
The initial interview was pretty basic...asked questions about my resume and background. Once I heard the compensation and advancement opportunities I stopped listening.
Interview Question – General questions...no curve balls. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Technical Relationship Manager at American Express
Accepted Offer – Interviewed in Phoenix, AZ Oct 2012 – Reviewed Nov 10, 2012
Interview Details – HR phone screening, following by hiring manager phone interview, then a group in person interview with the manager's peers, and finally a quick face to face interview with by manager's superior. Set of generic questions asked to all candidates. Atmosphere professional and friendly.
Negotiation Details – They asked for my previous salary and offered something that they felt would keep me interested.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Care Representative at American Express
Accepted Offer – Interviewed in Taylorsville, UT Apr 2008 – Reviewed Nov 2, 2012
Interview Details – The initial interview was with a very professional person, the people doing the 10 key test were very unprofessional. The assistant in the interview was someone who was just trying to get out of their job for an hour.
Interview Question – The questions were standard, what was your most difficult scenario and how did you handle it. Answer Question
Negotiation Details – There was no negotiation, it was take it or leave it. They acted like they were better than anyone on the planet, which was a little disconcerting.
Helpful Interview?
Yes |
No
Problem with this interview?
Worked for American Express? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
American Express Videos
Loading...
American Express – Why Work for Us?
What will you do #foraliving? Welcome to American Express. Here we encourage everyone who works with us to do what they love with pride, share their innovations, and realize their full potential by helping other people… — Full Overview
Provided by employer [?]
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
Interviews by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
