American Express
3.6 of 5 1,591 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Manager Interview Questions & Reviews

Updated Nov 20, 2013
All Interviews Received Offers

Getting the Interview 

66%

Interview Experience 

33%
33%
33%

Interview Difficulty 

6 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Average Interview

Manager Interview

Anonymous Employee

I applied online and the process took 2 weeks - interviewed at American Express.

Interview Details – Varies by group, most are 4-5 30min interviews with various peers or leaders to get your honest responses. What you should say varies by group so reach out to individuals before hand to truly understand the culture.

Interview Question – What is an opportunity area.   View Answer

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2 people found this helpful

No Offer

Negative Experience

Average Interview

Manager Interview

Anonymous Interview Candidate
New York, NY

I applied online - interviewed at American Express in December 2012.

Interview Details – I received a call from the Recruiter who actually works for AllegisTalent2, not American Express. I found him to be extremely cocky on the phone and way too casual. The best way I can describe the conversation... he spoke to me like I was a buddy hanging out with him at a bar or in a frat house. Odd. Anyway, my resume was forwarded to the Hiring Manager. I had a phone screen with the Hiring Manager. Subsequently, I followed up with the Recruiter 2x and never heard back from him.

Amex has such a great reputation. But I must say that after speak to the Recruiter, who represents Amex, I was a bit turned off.

Interview Question – Typical questions regarding work history and experience.   Answer Question

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Declined Offer

Neutral Experience

Average Interview

Manager Interview

Anonymous Interview Candidate
New York, NY

The process took a day - interviewed at American Express in August 2011.

Interview Details – Contacted by a recruiter, briefly chat over the phone and gathered some basic information. A phone interview (as an out-of-town candidate) with the hiring manager for half an hour, then quickly contacted by the recruiter the next day to set up an onsite interview the following week. They took care of the travel arrangements from flights, hotel, and transportation. Very efficient and professional.

Interviewed by 4 people for half an hour each. Not too difficult to manage. Mostly focus on the experience and skills. The next day they set up two more phone calls with business partners on the west coasts.

Interview Question – Rank among 3 tasks, what's the order of your preference?   Answer Question

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Accepted Offer

Negative Experience

Average Interview

Manager Interview

Anonymous Employee
London, England (UK)

I applied online and the process took 4+ weeks - interviewed at American Express in December 2008.

Interview Details – They only have guidelines. My interview process consisted of a 1st round & final round interview with the same person!

Interview Question – I find Amex interviews very structured with a lot of focus on competency-based questions.   Answer Question

Negotiation Details – The pay structure is very rigid and managers who are recruited from the outside star on £50k-£60k.

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Accepted Offer

Neutral Experience

Very Easy Interview

Manager Interview

Manager

The process took 1 week - interviewed at American Express in November 2010.

Interview Details – Lots of phone conversations. Nothing too analytic.

Interview Question – Why do you want to work for Amex? Why us vs. the competition?   Answer Question

Negotiation Details – Not much negotiation.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Manager Interview

Manager

I applied online and the process took 2 days - interviewed at American Express in May 2010.

Interview Details – I applied for this position online and received a phone call from one of the team members to inquire more about my background (education, previous work experience etc.). Later that week an administrative assistant called to schedule a panel interview. The interview consisted of questions to evaluate candidate in certain situations. Obviously there were no right or wrong answers so it was not clear at the end if I did well or not. I heard back from the company again after a week to schedule for a technical interview. It consisted of questions around process improvement and related calculations. I knew for sure that it went well and I got an offer following week.
Advice to other interview candidates: Know everything about what you write in your resume. Be ready to explain salient projects that you worked on with relevant timelines and associated benefits.
Perceptions of people, office and work culture: People at American Express in general are very courteous. Managers especially let you speak first and listen well. Constructive feedback is considered as a gift! Workplace is very engaging and fun at the same time.

Interview Questions

  • You are given an idea and you have to convince your upper management in one slide. Explain with an example.   Answer Question
  • Describe a situation where you had to handle conflict in your team. How did you resolve or why was it not resolved? What lessons did you learn?   Answer Question

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What will you do #foraliving? Welcome to American Express. Here we encourage everyone who works with us to do what they love with pride, share their innovations, and realize their full potential by helping other people… Full Overview

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Glassdoor is your free inside look at American Express Manager interview questions and advice. All 6 interview reviews posted anonymously by American Express employees and interview candidates.