American Express Interview Questions & Reviews in Phoenix, AZ Area
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Updated Jan 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 17 ratings 
“Average” Interview
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Interview Experience [?] Based on 17 ratings
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See who your friends know who've worked at American Express and could give you an inside look.
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| 1–10 of 17 American Express Interviews | Sort by |
Marketing Manager at American Express
Posted Jan 10, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Phoenix, AZ (took 4 weeks)
The bazaar interview question that I was asked was: "What would make you so crazy, crazy that you would want to kill someone?"
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
More American Express Marketing Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Econometrics at American Express
Posted Oct 21, 2011 — 0 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2009 in Phoenix, AZ (took a day)
The position was based on Applied Economics. Earlier I thought, it would be difficult but it was not that difficult. Questions were asked about OLS regression, Heteroskedasticity and its tests and time series analysis mainly Moving average, Auto regressive, ARMA and ARIMA.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Project Manager at American Express
Posted Aug 17, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Phoenix, AZ (took a day)
The interview process was a phone screening and then a panel interview with two other people. I think that my unwillingness to start right away was the downfall of my interview.
I do think that American Express is a great company and would like to have the ability to interview with them again.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
More American Express Project Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at American Express
Posted Aug 2, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2009 in Phoenix, AZ (took 3 days)
Very polite and professional. You should dress to impress. Your phone interview is very important. After your phone interview you will go in for a in person interview. READ the walls and everything around you. You will have to wait in the lobby and all the walls have signs telling you what American Express belives in and truthly base they whole job and company on these principles
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
More American Express Customer Care Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at American Express
Posted Jul 3, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Phoenix, AZ (took 2 weeks)
Applied online. Initially contacted by email to do a skills assessment test. Test was the same exact test I had just taken at United Healthcare the day before. It is a timed test consisting of 4 customer service calls. You basically indicate your responses to each scenario. Key to doing well on this test is to work quickly. Don't linger reading and re-reading. I was able to clip 10 minutes of time off the test because I had just taken it the day before and was already familiar. Because of that, I can confidently say that "speed" is going to be a factor in whether you get a phone interview or not. I believe if your score is not over a certain number, they just won't call you. I then received an invitation for phone interview. It went very well. The questions were typical behavioral-type questions. Why do you want to work here? Tell me about a time you had a difficult client or stressful interaction? Tell me about a time you went above and beyond? I was then invited for an onsite interview. The interview was with two people together. Very nice and pleasant, but still professional. Again, all behavioral questions. The interview lasted about 45 minutes.
My overall impression is that American Express continues to recruit and recruit until they can cull off the actual cream of the crop in recruits. From looking around, I sense that they are more inclined to hire reps between 25 and 40, although it does seem they have seasoned managerial people who fall the other side of 40. I was kept in the hiring process for Amex for about three weeks. I did not receive an offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
More American Express Customer Care Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at American Express
Posted May 24, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Phoenix, AZ (took 5 days)
Applied online which included a personality and skills test that took about an hour to complete. About a week later received a call to set up a phone interview, after that a one on one interview with the hiring person. She asked about my past experiences (why I left, why am I the best for the job, why AMEX type of questions), toughest question was, "you have an irate customer and you cannot transfer to a supervisor or another rep, what do you do?", I answered I would hear the customer out so that they can let their frustration out then explain why the situation occurred and offer a solution, always staying calm and professional and moving the call forward so we don't dwell on the problem but the solution.
Interview Questions
Negotiation Details
It was a fair offer and it was the same day of the interview that I was offered the position. It paid 28000 which is more than most.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More American Express Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Lead Something at American Express
Posted May 2, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Phoenix, AZ (took 2 weeks)
One of the most unprofessional interviews that I attended, folks dint turn up for phone interview .One person who conducted the phone interview had no clue about the product. I can tell he had no clue about the technology .After the so called interview I had onsite group interview with the executives, nothing was organized took 30mins for the security to find someone to check me in. End of the interview had salary discussions . Even if someone offers me 30% more than won’t join . No culture ,dint even have any discussions with HR throughout this process .
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Instructional Designer at American Express
Posted Apr 15, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Phoenix, AZ (took 5 days)
Staffing agency submitted my resume. A few days later I was called to schedule an interview to become one of seven contract instructional designers to work on a large project. I interviewed with the hiring manager, who felt my skills were better suited to another position in her department. I had a panel interview for the second position five days later. My qualifications for the second position were dead on perfect, and the final interviewer gave me the impression I'd be hearing from them shortly. I never heard back, and had to ask the staffing firm to follow up and get feedback.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Lead Technical Architect at American Express
Posted Feb 10, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Phoenix, AZ (took 5 days)
Very poor interviewer asking basic questions of how you write a Java class, how can you inherit a method, etc.,
I'm surprised that I was asked on basic Java questions for 40 minutes in an one hour interview for Lead Tech Architect position to Create Reference Architectural in BPM, SOA.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
MBA Summer Internship- Global Network Services at American Express
Posted Feb 7, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Scottsdale, AZ (took 2 weeks)
The interviews consisted of two half hour sessions with two recruiters in each session. The questions were mainly behavioral in nature. However, as is common for MBA internship interviews, they had tied each of the question to a different core competency of the company. For example, one of them was verbal communication. So the question would be something like, "Tell me about a time when you needed to use your verbal communication skills to address and issue". Other questions were related to values such as integrity, teamwork, leadership. It was not extremely difficult and when they called me to tell me I was not selected I asked for feedback and they told me they "thought my answers were fine, there was just very steep competition" for the internship. One thing I thought was strange was that they asked me during the interview if they could call and leave the results on my answering machine if I did not pick up. However, they ended up calling and leaving a very happy sounding message asking me to call them about the interview. This made me optimistic, but when I did return the call I found out someone else from my class had been offered the internship.
Other Details
I got the interview through a College or University and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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