American Express
3.6 of 5 1,586 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Senior Manager Interview Questions & Reviews

Updated Apr 8, 2014
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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Senior Manager Interview

Senior Manager
New York, NY

I applied through an employee referral and the process took 3 weeks - interviewed at American Express in April 2012.

Interview Details – Coordinated with a recruiter for a phone screen. Was asked to come back to the office for 2 interviews with Directors. Was called back for a 3rd interview with the VP. Was offered a position through contact directly with the hiring manager. Was on boarded 2 weeks later.

Interview Question – Case studies about the card business.   Answer Question

Negotiation Details – No room for negotiation

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1 person found this helpful

Accepted Offer

Neutral Experience

Senior Manager Interview

Senior Manager

Interviewed at American Express

Interview Details – multiple interviews with everyone at the company apparently. endless interviews all asking the same thing. smart people but very antiquated hiring practices.

Interview Question – they all ask the same thing 10 different ways "what was a time in which...blah blah blah"   Answer Question

Negotiation Details – negotiate at leat 5k more than they offer...they are cheap

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Accepted Offer

Positive Experience

Average Interview

Senior Manager Interview

Anonymous Employee
Phoenix, AZ

I applied online - interviewed at American Express in September 2011.

Interview Details – Initial phone interview with recruiting deparment, second interview with 3 hiring managers, and final brief interview with Vice President.

Interview Question – Behavior questions focused on past experience.   Answer Question

Negotiation Details – Active negotiation.

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No Offer

Positive Experience

Average Interview

Senior Manager Interview

Anonymous Interview Candidate
New York, NY

I applied through an employee referral - interviewed at American Express in August 2013.

Interview Details – Competency based interviews - it is definitely helpful to have internal support in form of reference calls/emails after you have had initial interview. Helpful hint: set up informationals with business areas of interest on an ongoing basis - when a job opportunity becomes available, you are then top of mind.

Interview Question – What is your ideal job?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Senior Manager Interview

Anonymous Employee
New York, NY

I applied online and the process took 6+ weeks - interviewed at American Express in January 2013.

Interview Details – Initial contact with the recruiter is by email. This was followed by phone interviews and then face to face interviews. I interviewed with the hiring manager, 2 peers and the next level manager.
I did not find anything out of the ordinary or particularly challenging but I guess it all depends on the hiring manager and role.

Interview Question – Beware! This company uses hireright for background checks. Although I didn't have any issues, there's horror stories about them on-line.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Senior Manager Interview

Senior Manager
New York, NY

I applied online and the process took 1+ week - interviewed at American Express in September 2009.

Interview Details – standard battery of interviews: one or two preliminary rounds, second-level interview with director, then with VP and/or business partner. Hiring decisions tend to be slow, so expect to wait for the results.

Interview Question – Design a strategy for optimizing the wait times at a theme park's rides and attractions.   Answer Question

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2 people found this helpful

No Offer

Negative Experience

Difficult Interview

Senior Manager Interview

Anonymous Interview Candidate
New York, NY

The process took 5 days - interviewed at American Express in November 2011.

Interview Details – I had one phone interview which was pretty standard fare. Then I was called in to see the hiring manager the following week. When I met her, it was on a floor with no other people on it, so the place looked abandoned. She was in a foul mood (whether that is normal or not I don't know) and she started off by opening her computer and typing an email to someone. I knew pretty quickly that we weren't going to be friends.

Interview Question – Name 9 weaknesses you have.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Senior Manager Interview

Senior Manager
New York, NY

I applied online and the process took 3 days - interviewed at American Express in June 2010.

Interview Details – HR phone screen, hiring manager phone screen, 1:1 interviews with 5 directors and 3 VPs over two rounds (two separate days)

Interview Question – Case Study on Financial impact of price changes   View Answer

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2 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Senior Manager Interview

Senior Manager
New York, NY

I applied through an employee referral and the process took 4 weeks - interviewed at American Express in May 2010.

Interview Details – all contact was directly with the hiring manager, only heard from HR after I accepted the offer and needed to complete the drug test.
Had a phone interview first, then completed four 1:1 interviews over the course of 3 visits to the office.

Interview Questions

Negotiation Details – always negotiate. never accept the first offer - it makes it look like you settle.

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Accepted Offer

Neutral Experience

Senior Manager Interview

Anonymous Employee

I applied through an employee referral and the process took 8 weeks - interviewed at American Express.

Interview Details – I interviewed for a senior manager role in analytics and the process took 8 weeks. I had telephone interview with hiring manager and was asked about the fundamentals of credit card industry - main drivers etc. I then had a couple of rounds of in-person interviews and the focus was more on behavioral questions

Interview Question – Situational questions on how to manage different people related issues   Answer Question

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