American Express

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American Express Travel Counselor Interview Questions

Updated Nov 7, 2014
Updated Nov 7, 2014
7 Interview Reviews

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1 person found this helpful  

Travel Counselor Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 4 weeksinterviewed at American Express in November 2014.

Interview Details

The initial interview was very informative, asking the normal questions and going over the job description. The next interview was done via the phone as this was a virtual job opening. The second interview was about forty five minutes in length and the questions ask were STAR based which consisted of 4 questions. However, to break the ice the hiring manager ask the typical tell me about yourself...please be prepared and research the company values etc. it helps with the flow of the questions. Overall the interview was a good one because it allows you to use your past experiences to answer the questions.

Interview Questions
  • Describe a time where you had a deadline and you had to find a way to multi task to get the job done effectively and efficiently meeting all company policy and criteria.   Answer Question
Negotiation Details
There was no negotiation the job paid well above the minimum.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for American Express

  1. 1 person found this helpful  

    Travel Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express in July 2014.

    Interview Details

    Initial interview process requires you to take tests. Travel knowledge test require you to know how to use some of their systems. I think if you have fairly basic knowledge about travel agency systems, it's easy. Personality test is strait forward about preferences and why you want the job. No "wrong" answer. ;)

    Interview Questions
    • Random personality test questions, then they repeat the question again later.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  2. 1 person found this helpful  

    Travel Counselor Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 5 daysinterviewed at American Express in March 2011.

    Interview Details

    Filled out the online application. Got a call from a recruiter after a couple of days who asked standard interview questions. It was generally laid back. She called a couple days for a second phone interview. Went fine. She asked a few geography questions. I was out of state so I don't know if others did one on ones.

    Interview Questions
    • I honestly don't remember any of them except the standard "why did you apply for this job?" blah blah   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  3. 1 person found this helpful  

    Travel Counselor Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    I applied online. The process took 4+ weeksinterviewed at American Express in August 2010.

    Interview Details

    After applying online and passing the initial personality test, you will be called by a person to do a chat and set up an interview. The chat is very basic. The interview will be in the office in SLC by two team leaders. They hire based on personality. They want to hear travel experience work related and personal as well as a friendly upbeat personality. They rarely hire people that are not call center related as this is a call center more than a "travel agency"

    Interview Questions
    • When have you been able to change a customers opinion of their experience.   Answer Question
    Negotiation Details
    I didn't negotiate but I should have. I had the most experience of the training class at 12 years but was paid the least at 34k per year. Go in with a number.
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Travel Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at American Express in August 2010.

    Interview Details

    I applied online for American Express's travel counselor position. I didn't receive a call until several weeks later.I interviewed on site, at their call center. The interview process was a generic one.

    Interview Questions
    Accepted Offer
    Average Interview
  6. 1 person found this helpful  

    Travel Counselor Interview

    Anonymous Interview Candidate in Gurgaon, Haryana (India)
    Anonymous Interview Candidate in Gurgaon, Haryana (India)
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at American Express in December 2011.

    Interview Details

    very strong preference to employee referrals grilling round of interviews starting from telephonic ; to HR followed by a job relevant test , next stage is an senior operations manager followed by a team leader at times even with the process director

    Interview Questions
    • none as I was from travel background of 6 years and answered all technical question   Answer Question
    Negotiation Details
    not much as they have a maximum range of 45000 per month for the position followed by incentives quarterly
    Accepted Offer
    Positive Experience
    Average Interview
  7. 2 people found this helpful  

    Travel Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at American Express in July 2009.

    Interview Details

    I was approached as a previous employee of the company so the process was fairly simple. Online personality test, in office skills test including typing and travel knowledge questions then face to face interiew. Be prepared for situational questions - explain a time when you went above and beyond using STAR system (Situation Task Action Result), make sure you have a contact for interviewer and follow up.
    Once offered a position you will go through an orientation and any training you need.

    Interview Questions
    • Tell me about a time when you were in charge of a project which didn't go as expected.   Answer Question
    • Tell about a time when you went above and beyond and the result.   Answer Question
    Negotiation Details
    Don't just accept the amount offered, try to negotiate as there is a range for each position and # years experience.
    Accepted Offer
    Positive Experience
    Difficult Interview

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