Amica Mutual Associate Account Representative Interview Questions & Reviews
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Updated Mar 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 7 ratings 
“Average” Interview
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Interview Experience [?] Based on 7 ratings
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| 1–7 of 7 Amica Mutual Interviews | Sort by |
Associate Account Representative at Amica Mutual
Posted Mar 22, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took 1 week)
The questions seemed to be pulled from some "basic interview questions" book. I've done quite a few interviews. The interviewer seems detached from the conversation, so much so that had I recorded the answers on webcam the process would have been no different. Question: Reponse. Next Question: Etc.
I got the feeling they wanted someone to fit into a very particular mold for this position, which is basically a call-center manager position that requires immediate relocation per their discretion.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Associate Account Representative at Amica Mutual
Posted Nov 4, 2011
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Englewood, CO (took 2 weeks)
I received a call and scheduled a time to come in for an interview and typing test. I arrived early and was taken to a computer. I was not told there would be a math test, grammer test, spelling test and a typing test. I passed all except the math. Make sure you brush up on fractions and percentages before you go in. I hadn't used those skills in years. I was then taken to interview with two people. There was a manager and another representative from the department I was applying for. They took turns reading questions and noting my responses, what upsets me the most about other employees, what are my strengths, weaknesses etc.. They stayed stone faced and I left having no clue of how it went. My time for the first interview was over 2 hours.
I had a call when I got home setting up my second interview. It was the same as the first, two managers this time taking turns reading questions. With the wait time it was almost two hours. I received a call asking me to retake the math test, I went back and passed this time.
The third call was for the final interview, I was asked to sit with a representative for 3 hours to see if the job was still a fit for me, I was hooked in to the phone with them so I could listen to both sides of the conversation. I did not know insurance lingo so was a little lost most of the time. I could have accomplished plenty in one hour. The manager was not ready yet so I ended up on the phone with the rep for 4 hours. Then had my third interview. It was short, basically asking what I thought of the job, what I saw as the most important things the rep needed to do. Then to send a summery via email telling what I observed and liked or didn't like about the position. I thought I would be offered the position after about 12 hours of my time invested in the interview process. Instead I was told they did not have enough applicants yet to make a decision and they would let me know. She thought it would only be a couple weeks.
I received an non-commital email after two weeks that they still did not know. I did not get offered the job for over a month.
Interview Questions
Negotiation Details
The offer was on the table before I ever went to the offices. It was $15.16 an hour. I did not try to negotiate. I figured they provided the training and paid for the licensing and classes so I was happy with that.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Associate Account Representative at Amica Mutual
Posted Jul 12, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2011 (took 4+ weeks)
I had put my resume in a college resume book and was later contacted by a recruiter from the company. They called me to set up a phone interview. The phone interview took 25 minutes, I was asked basic questions about what I knew about the company and the position I was applying for. It is a leadership position so I was asked a lot about how I was a leader in past experiences and basic behavioral questions. A week later I was contacted by a manager at a local branch and set up a 1:1 interview. That interview took 45 minutes and it was not too difficult. Again, we talked about the company and the particulars of the position. I was asked a lot of questions on how I would handle certain situations. We talked about my resume and jobs I held in the past. A couple weeks later I received a call asking if I wanted to go to headquarters in Rhode Island where it was a panel interview of 3 people. It again was not difficult. I was then contacted a week later to discuss signing onto the team. Training started a few weeks later in Rhode Island.
Interview Questions
Negotiation Details
The salary is set and non negotiable. Traveling is a must and you cannot choose where you want to work. You have to go wherever they tell you no matter what.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Associate Account Representative at Amica Mutual
Posted Jun 27, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Lincoln, RI (took a day)
Interview asked a lot of behavioral questions for which I was not prepared, and questions that I would have to over-glamorize my experiences for, which I do not appreciate. Just ask me about my work experience please.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Associate Account Representative at Amica Mutual
Posted Feb 16, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Feb 2011 in Scottsdale, AZ (took 4 weeks)
IT started at a career fair. Interviews took place the next day, one on one. NExt round was a writing assignment. Final round was in Rhode ISlane
Interview Questions
Reason for Declining
Keeping options open
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Associate Account Representative at Amica Mutual
Posted Dec 21, 2010
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4.0
Difficult Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Nov 2010 (took 3 days)
Applied online- was sent a a personality test via email. Received a call to do a phone interview ( 20 mins ) . Received an invite to do a in person interview. Filled out paper application. Did a one on one with the immediate supervisor. Did a panel interview with the same supervisor and a sales agent. Given salary information and sales commission information. Did a skills test- basic call center test. ( 2 hours ). Got a call three days later to do a interview with the branch manager and job shadow. ( 2 hours )
My take on the company is that the do seem very friendly and it looks like a easy going sales job. They told me that they do not have have quotas but have goals. From what I can tell, all the leads are warm. It's people calling in to get a quote for a policy not you trying to do cold calls or drumming up business on your own. Most people should be able to reach their goals.
Very small operations, looks like the max was 15 people in this office for sales- they currently had 13 and needed one more person. ( When I spoke to them- they recently had two people leave. )
It also appears that the staff is fairly young- I did not see anymore to be older that 45 including the Branch Manager. Average age seems to be in the mid 30's.
Office was nice- it is only a few years old- equipment was also nice an new. Lots of space between cubicles but it is open. The systems are outdated and old.
The job- they were very clear on their expectations- and what the job entailed. This is not just a sales job but you would have to do all the customer service as well. I think that is why they do not have hard sales quotas because it appears that half of the time you would be serving the customer.
Interview Questions
Reason for Declining
Did not pay enough- base salary was $34K- was told not to expect anymore than that for the next year since it's the learning/training period.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Associate Account Representative at Amica Mutual
Posted Mar 1, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2010 (took 2+ weeks)
After a telephone interview, called in for a 1:1 interview. From there, was asked to fill out paperwork and a one page writing sample stating why I was a good fit for the company. After they read my writing sample, they asked me to come in for a group interview. There were three of us in total, met with 3 different executives and was asked general questions about background, why I wanted to work there, how I dealt with difficult customers etc.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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