Apollo Education Group

  www.apollo.edu
Work in HR? Unlock Free Profile

Apollo Education Group Associate Customer Resource Specialist Interview Questions & Reviews

All Interviews Received Offers
1 candidate interview Back to all interview questions
Relevance Date Difficulty
in
2 people found this helpful

No Offer

Neutral Experience

Average Interview

Associate Customer Resource Specialist Interview

Associate Customer Resource Specialist
Phoenix, AZ

The process took 2+ weeks - interviewed at Apollo Education Group in February 2011.

Interview Details – Received acceptance to 1st round of interviews very quickly and was accompanied by a written interview form to be filled out and returned by a certain date. Written interview consisted of 10 behavioral interview questions. Received follow-up email asking for a 1:1 interview with a recruiter. This face to face consisted of 10-15 additional behavioral questions. Received follow-up email asking me to come in for a panel interview and a mock customer service call. Panel interview was with the previous recruiter and 4 additional employees with the department. Panel interview consisted of 10-15 more behavioral questions.

Interview Questions

  • This position requires de-escalating and problem solving. Give us two examples of positive positioning while delivering unfavorable information.   Answer Question
  • Your manager will be spending a great deal of time listening to phone calls and coaching you on your interaction with customers. What value do you find in receiving constructive feedback? Please give an example or two of some constructive feedback you have received and how you applied it to your current position.   Answer Question

Worked for Apollo Education Group? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.