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Associate Customer Resource Specialist Interview

Anonymous Employee in Phoenix, AZ
No Offer
Neutral Experience
Average Interview

Application

The process took 2+ weeksinterviewed at Apollo Education Group (Phoenix, AZ) in February 2011.

Interview

Received acceptance to 1st round of interviews very quickly and was accompanied by a written interview form to be filled out and returned by a certain date. Written interview consisted of 10 behavioral interview questions. Received follow-up email asking for a 1:1 interview with a recruiter. This face to face consisted of 10-15 additional behavioral questions. Received follow-up email asking me to come in for a panel interview and a mock customer service call. Panel interview was with the previous recruiter and 4 additional employees with the department. Panel interview consisted of 10-15 more behavioral questions.

Interview Questions

  • This position requires de-escalating and problem solving. Give us two examples of positive positioning while delivering unfavorable information.   Answer Question
  • Your manager will be spending a great deal of time listening to phone calls and coaching you on your interaction with customers. What value do you find in receiving constructive feedback? Please give an example or two of some constructive feedback you have received and how you applied it to your current position.   Answer Question
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