Apple AppleCare Advisor Interview Questions & Reviews

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Updated Jan 30, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

1.5

“Very Easy” Interview

Interview Experience [?] Based on 2 ratings

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1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2010 in Austin, TX (took a day)

My interview was set up over the phone. Upon arriving at the corporate location in Austin, TX, I had to wait with some other candidates in the lobby (not really a waiting room). I dressed professionally, as I believe others did too, but my interviewers, a man and a women, were much more casual, as most of the employees walking around. It was a very easy interview, more personality and to see what kind of analytical thought process I go through. Within the following week I received my offer call.

Interview Questions

How would you troubleshoot a computer that isn't turning on? (Ofc, before my job at Apple, I had never troubleshot a computer and after stating as such, they explained they were interested in my analytical thought process.)

Answer Question

Other Details

I got the interview through a College or University and the interview consisted of a 1:1 Interview.

Helpful Interview?

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 (took 2 weeks)

A recruiter was on campus for a few months. Many times there were presentations to groups about Apple and the job, if interested, resume and application are submit on Apple.com. Within a few weeks a "cattle call" set of interviews is coordinated, I believe 80+ people interviewed with 5 people on campus throughout the morning. The interview is very relaxed with one interviewer wearing a black Apple TShirt. A coworker of mine said he interviewed in jeans and flip flops, I chose to be more conservative with a suit and tie, we both got the same job. Questions involve typical "Tell me a time you gave excellent service...etc...etc." as well as a few technical questions *hint* remember to check the power cord before your troubleshoot anything* about networks, printers, computers, etc.