I applied through other source and the process took 2 months - interviewed at Apple.
Interview Details – My resume was submitted internally. I waited almost a month before Apple called me, I actually got another job in the meantime. I received a cold call from a recruiter and a fifteen minute mini interview ensued. I was asked one customer service scenario and one very basic technical question about fixing an iPhone with a black screen Following that I was scheduled for another interview about a week later with another Apple recruiter. This interview lasted about thirty minutes.She asked me how I handled a situation with an irate customer and what I did to resolve it. She also asked me what type of e-mail I would recommend for sharing e-mail between an iPhone and an iPad. She liked my answers so she moved me on to a final interview with a team manager about a week later. That interview lasted almost an hour. The team manager I interviewed with asked me how I would handle a monster truck driver falling out of his truck, breaking his iPhone, and his arm. He also asked me about the difference between a hard drive and RAM, which one is faster, and how would explain that to an old lady. Then we talked about why I wanted to work for Apple and why he liked working for Apple. He told me that I would hear back in about three weeks. My recruiter called me three days later and advised me that the team manager really liked me and that I was moving into the background check phase. I received an e-mail from HireRight to fill out a form to start the background check. In the form you'll see things from your resume already imported. The process for me took about three business days to complete and HireRight did not need to contact me for more information. Almost a week after my check was completed my recruiter again called me to state that I was being offered a position and that I would receive an official offer letter in 3 business days, which arrived via FedEx. It came in a really nice white folder with a silver Apple logo on it. Along with the offer letter was also a ton of required paperwork (I-9, intellectual property, etc...) and an explanation of benefits. I start at the end of March. Here are some tips.
1. Be yourself, be prepared, and be excited
2. Make sure all potential distractions are addressed (pets, kids, etc...)
3. Make sure that your Skype or FaceTime are working and ready.
4. Do NOT lie on your resume. HireRight performs employment verification and you can't fake your way through the interviews. You will get caught,.
5. Be honest if you don't know the answer to the technical questions you will be asked. Apple is looking for superior customer service skills, technical troubleshooting can be taught. If you try to fake your way through it, you will get caught. The interviewers are very sharp.and very tech savvy.
6. Don't be afraid to ask questions. Ask your interviewer why he/she likes working for Apple. He/she will be impressed!
Interview Question – What type of e-mail would you recommend for someone who wants to share e-mail between an iPhone and an iPad View Answer
I applied through college or university and the process took 2 weeks - interviewed at Apple.
Interview Details – communications were very fluid
Interview Question – "troubleshoot an internet issue that your grandmother is having with her iPad" Answer Question
Negotiation Details – no negotiations
I applied through college or university and the process took 3 weeks - interviewed at Apple.
Interview Details – The interview was for a temporary position while in college where you could work from home. The interview process consisted of one in-person interview which was very relaxed. Questions were very general interview questions like "tell me about yourself" and "why do you want to work for Apple". There were no real technical questions.
Interview Question – What is your dream job? View Answer
I applied online and the process took 2 weeks - interviewed at Apple in March 2013.
Interview Details – There is an application process, then they will contact you for an interview. When they do you specify mode of communication via the internet. I chose Skype instead of Facetime, which they brought up in the interview. The interviewer was very kind. She told me to relax and it felt like we were just having a conversation. The flow was good, with not very difficult questions.
Interview Question – The unexpected question is if I had to help anyone recently with any technical issues? View Answer
Reason for Declining – They would not allow summer classes to be taken at the same time as the job.
I applied through an employee referral and the process took 2+ months - interviewed at Apple in October 2013.
Interview Details – Hiring process too approximately 8 weeks from application until the first phone call. The first call was intended to sound informal, more to confirm information on my resume, but you could tell it was more structured than they want you to know. Basically a "preliminary" interview. Second call was a scheduled phone interview. Then a Skype interview with a hiring manager. Next a second Skype interview with a Team Manager. They skipped most of the technical questions due to my previous work experience (the interviewing TM worked for the same company previously). After that came an offer phone call explaining the hiring packet and conference call, an the official offer. Interview to hiring was an additional 4 weeks. So from application to start date was approximately 12 weeks.
Interview Question – How would you respond to a friend asking about upcoming Apple products? View Answer
Negotiation Details – They upped their offer without me even asking.
I applied online and interviewed at Apple.
Interview Details – You will be asked about your customer service skills and basic technical skills and that means they will have you tell a story about a time you handled a hot customer or your family ipad would not connect to the wi-fi at your home and how you went about solving it. typically 2 interviews over the phone and 1 via facetime. All interviewers will be different people.
Negotiation Details – not flexible at all. Apple treats prospective employees with disdain and abrasiveness.
I applied online and the process took 3 weeks - interviewed at Apple in September 2013.
Interview Details – there were 3 interviews for this position: an initial general interview that tested your overall computer knowledge, then an interview with a manager testing you customer service abilities, and a final interview with a complex more complex questions that if answered correctly would earn you the job offer
Interview Question – What is RAM was asked during my first interview View Answer
Negotiation Details – I was sent a packet of information that detailed the job and its requirements
I applied through an employee referral and the process took 2 days - interviewed at Apple in February 2014.
Interview Details – I applied online but heard nothing, a week later a friend forwarded my resume to his supervisor. I received a call from Apple about a week or so later. She told me they were hiring specifically a 40 hr/wk position, 4 8-hour days during the wk and 1 8-hour weekend day and that I must be available between 5am-11pm CST. Also that training would be 40 hrs for 4-6 weeks. She told me the starting rate (My starting wage was $2 lower than a friend who worked there previously, so it does vary). She asked me 3 questions and then advised me that I would hear from someone in 24 hours. I did hear back from them via email with the standard "we have chosen someone else".
I applied online and the process took 4 weeks - interviewed at Apple in January 2014.
Interview Details – Thus far I have had 2 phone interviews and 1 FaceTime interview with another FaceTime interview scheduled with the hiring manager. This process has taken 3 weeks thus far and what I have experienced is a desire to make sure the interviewee will take the most care with the customer rather than focusing on technical knowledge.
Interview Question – What is the difference between RAM and a hard-drive? Is RAM volatile or stable? View Answer
Interviewed at Apple
Interview Details – Submitted an application on the Apple jobs site in July and didn't receive a call-back until January. It was unexpected and I missed the call. A recruiter left a voicemail and sent an email stating their interest in my application. She stated in her email to reply back to email and also added I could call but she would more than likely be unavailable. I replied back to email and waited for a response or callback. After a week past, I called her and she answered. I was at that point put into the interview process which took about 15 minutes. She asked me about my experience and gave me two scenarios before advancing me to the second interview. Second interview will be via Skype/Facetime with another person lasting about 20 minutes.
Interview Question – I was asked about both my technical and customer service experience. I was also asked about what steps I'd take if someone was having an issue connecting to the internet. Answer Question
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