Apple At Home Advisor Interview Questions & Reviews

Updated Jul 30, 2014
Updated Jul 30, 2014
55 interviews

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5 people found this helpful  

At-Home Advisor Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed online. The process took 6 weeks - interviewed at Apple.

Interview Details

--Applied online
--Received a phone call for an informal phone interview/basic questions (5 minutes)
--Scheduled a second, more detailed interview to be conducted via FaceTime/Skype (your preference) with an HR rep.
--Second interview via FaceTime lasted about 45 minutes, including role playing scenarios
--Received e-mail to schedule a third interview to be conducted via FaceTime/Skype with a Team Manager
--Third interview with Team Manager via FaceTime lasted about 30 minutes included more detailed technical questions and role playing
--Once the interview process is completed, you will be called about the background check process and given an offer contingent upon the successful background check
--The background check took about 5 days (criminal, employment, and education)
--Once the background check is completed, you will again be notified via phone that you will receive an official offer letter via mail
--Offer packet contains tons of information and paperwork to be completed
--Upon receipt of your completed paperwork you are scheduled for training and your equipment is shipped

--The culture is very, very relaxed. It's Apple. Some people call it a cult, but it really does help if you're truly passionate about the products of the company.

Interview Questions
  • What is CPU?   View Answer
  • What is RAM?   View Answer
  • How would you respond to a college student who dropped her MacBook Pro and broke it during finals week?   View Answer
Negotiation Details
Not much negotiation. The starting salary is set in stone based on your region.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Apple

  1. 1 person found this helpful  

    At-Home Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2 months - interviewed at Apple.

    Interview Details

    i feel i should give back to this site, it really helped me get ready for my interviews with this employer,
    i started with search for the role on apple website itself, after applying, i filled a form which was a general form of gender, race and colour kind of form. over 2 days an apple recruiter contacted me, giving me details of the role and if i was still interested.
    the recruiter then asked me for complete a qualifying form, which asks u to test your internet connection and if u could get some appliances and work tools such as ergonomic chair and change your line number.
    after qualifying that round, an interview was setup with a company, it was a kind of virtual interview that u record your answers, basic question like
    what are main types of audio files?
    arrange the bytes from the highest to the lowest? they will give u options
    how do u troubleshoot an iphone with about 6 problems and give examples how you treat the customer or caller
     i focused on my strongest points which was on customer treatment since i wasnt an apple guru or a qualified technician.
     i would suggest always show empathy and compassion towards the customer. reassurance that u care about their queries and complaint.
    even if u don't know the answer straight away say ul troubleshoot from the apple support website and gain agreement with the customer before proceeding to the next step,
    after that there was a lot of emails to follow up, always follow up your interviews to know your progress, unless they ask you not to.
    after which a telephone interview with a hiring manager, a couple of technical questions, the person at the other end if the line was very knowledgeable and nice, basic questions were asked to make me comfortable, after which more technical and skill application questions asked. at this point the recruiter said i was going to get a background check to speed things along if i was hired but this doesnt mean i would get hired
    at the end of that i asked questions and i added i was eager to learn with strong emphasis, after which there was a skype interview with the team manager.
    a lot of tricky questions where asked, remain calm and take your time before giving an answer because everything u say is recorded.

    To cut the story short? i did a lot of research and take time out to learn about the company,
    support your explanation with examples in real life situations where necessary

    Good luck !

    Interview Questions
    • the first question why do u think customer service is important to apple   View Answer
    Negotiation Details
    i dint bother negotiating
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    At Home Advisor Interview

    Anonymous Interview Candidate  in  Greenville, SC
    Anonymous Interview Candidate in Greenville, SC
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Apple in May 2014.

    Interview Details

    I went through three interviews. One over the phone and the other two were over FaceTime. This took about three weeks. I then verified my resume info and submitted it to Hire Right for my background check. The entire process was very professional and everyone I spoke with was very positive and friendly.

    Interview Questions
    • Role playing with a parent who had saved a drowning child and now their phone won't work.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 1 person found this helpful  

    At-Home Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Apple.

    Interview Details

    They contacted me via email to set up an interview. The email led me to a site where you signed up for our own interview from a selected time frame. They told me it was either going to be over the phone or the FaceTime app. I interviewed over the phone.

    Interview Questions
    • Finished off the interview with a role-play and that was difficult to me. I was only expecting straight question and answers so acting like the role of an at-home advisor really caught me off guard.   Answer Question
    No Offer
    Average Interview
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  5.  

    At-Home Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Apple in May 2014.

    Interview Details

    I've two interviews so far; the first one, was by phone like one week after I did participate in a career fair online with them, and the other FaceTime, one week after the phone one. Both were really nice with me and I'm currently schedule for a manager interview the next week, this interview is going to be 45 minutes, the two first ones were 20.

    This job is for at home advisor in Spanish, so some questions were in Spanish.

    Interview Questions
    • How do you reset and iPhone
      A customer drop her iMac, is not going on, she is late for her class and need her info, what do you said?
      What kind of email would you use and why?
      Roll play in the second interview
      Describe a day in my last job
      Describe a situation with a hard customer

      Some questions were in Spanish and, I'm expecting the 3rd interview to be 80% Spanish 20%english.

      I'm still waiting for the next interview.
        Answer Question
    No Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    At Home Advisor Interview

    Anonymous Employee  in  Saint Louis, MO
    Anonymous Employee in Saint Louis, MO
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Apple in April 2014.

    Interview Details

    Applied via Craigslist. Four days later I was received a cold call from a recruiter, They liked what they heard, and scheduled an interview via skype, Skype interview did not go through, (problem on their end) proceeded with a phone interview.

    Interview Questions
    • Traveling at airport, Her laptop was lost with her luggage, and her phone was not working. She couldnt make a call, send an email or anything.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    At Home Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Apple.

    Interview Details

    I applied in late August of 2012. They got back to me about a week or so later, with a brief phone interview. That was followed by two video interviews, via Skype about a week apart. Both of them were very professional, and the people I dealt with were very pleasant, and enthusiastic. I was hired, and started Oct. 1st

    Interview Questions
    • There are two interviews. One is about your technical knowledge, the other is about your life experience, and how it would apply to working at Apple. Don't be put off by the second interview, and don't treat it as a "formality". This interview will weigh as much as the technical one. They hire "people persons" in other words, customer friendly, enthusiastic folks who want to help people. Do not come across as a rigid corporate type, Apple is not a place for rigid corporate types.   Answer Question
    Accepted Offer
  8.  

    At-Home Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Apple in April 2014.

    Interview Details

    The initial interview is done by telephone by an internal recruiter with Apple. She reviews the requirements of the position including shifts, salary, and training. If those requirements are agreed upon, they continue to the interview questions. They are mostly basic technical question with some minor role playing to demonstrate how empathetic you would be as well as your ability to explain technical issues in an easy to understand manner.

    Interview Questions
    • Because it was the intial interview, the question were all quite easy. The most unexpected question was "What is a CPU?". I found it to be unexpected because I couldn't imagine anyone applying for a technical support position who didn't already know what a CPU was.   Answer Question
    No Offer
    Neutral Experience
  9.  

    At-Home Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 4 days - interviewed at Apple in April 2014.

    Interview Details

    Applied online and got an email 5 days later to attend an information session. 4 days later I got another email asking to schedule an interview through FaceTime.

    The interview wasn't too bad. I was mainly asked questions about how I've dealt with angry customers in the past.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    At-Home Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 months - interviewed at Apple in March 2014.

    Interview Details

    Applied online in January, attended Apple Career Fair online in mid March, spoke with a recruiter for about five minutes, and was contacted via phone the following day for about a ten minute call, mainly involving role playing. One week later I had my FaceTime interview, more customer support focused questions, and two more role playing scenarios. I have been referred for the next step....waiting to set up last interview with team manager. I have not received an official offer yet.

    Interview Questions
    • How did I handle a negative situation in my current business (I am self-employed)? This is a normal interview question but because of the type of business I am in (home child care), it was actually somewhat difficult to answer.   Answer Question
    • How would you describe iCloud and RAM to someone that is not tech savvy?   Answer Question
    No Offer
    Positive Experience
    Average Interview

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