Apple At Home Advisor Interview Questions

Updated Apr 4, 2015
67 Interview Reviews

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Helpful (3)  

At Home Advisor Interview

Anonymous Interview Candidate in Colorado Springs, CO
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 2+ monthsinterviewed at Apple (Colorado Springs, CO) in October 2013.

Interview

Hiring process too approximately 8 weeks from application until the first phone call. The first call was intended to sound informal, more to confirm information on my resume, but you could tell it was more structured than they want you to know. Basically a "preliminary" interview. Second call was a scheduled phone interview. Then a Skype interview with a hiring manager. Next a second Skype interview with a Team Manager. They skipped most of the technical questions due to my previous work experience (the interviewing TM worked for the same company previously). After that came an offer phone call explaining the hiring packet and conference call, an the official offer. Interview to hiring was an additional 4 weeks. So from application to start date was approximately 12 weeks.

Interview Questions

  • How would you respond to a friend asking about upcoming Apple products?   2 Answers

Negotiation

They upped their offer without me even asking.

Other Interview Reviews for Apple

  1. Helpful (1)  

    At Home Advisor Interview

    Anonymous Employee in Cleveland, OH
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Apple (Cleveland, OH) in October 2013.

    Interview

    I just had the 20min interview last week. It was pleasant with a few technical questions. The interview with the hiring manager is scheduled.

    Interview Questions

    • Explain to a caller what to do if they have just dropped their IPad.   4 Answers
  2. Helpful (1)  

    At Home Advisor Interview

    Anonymous Interview Candidate in Grand Rapids, MI
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Apple (Grand Rapids, MI) in September 2013.

    Interview

    there were 3 interviews for this position: an initial general interview that tested your overall computer knowledge, then an interview with a manager testing you customer service abilities, and a final interview with a complex more complex questions that if answered correctly would earn you the job offer

    Interview Questions

    • What is RAM was asked during my first interview   1 Answer

    Negotiation

    I was sent a packet of information that detailed the job and its requirements

  3. Helpful (3)  

    At Home Advisor Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at Apple (Atlanta, GA) in August 2013.

    Interview

    Definitely the most interesting interview process I have ever gone through. All of the interviews were done over the phone or on FaceTime. I have never virtually interviewed before and it was an amazing process. Very laid back and casual but demanding at the same time.

    Interview Questions

    • What was a recent situation where you had to help an irate customer? How did you handle the situation? What would you have done differently?   2 Answers
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  5. Helpful (1)  

    At Home Advisor Interview

    Anonymous Employee in Austin, TX
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Apple (Austin, TX).

    Interview

    Went through one phone interview, then 2 face time interviews.

    Interview Questions

    • What is the pros and cons of working from home versus working at the company.   1 Answer
  6.  

    At-Home Advisor Interview

    Anonymous Employee in Austin, TX
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at Apple (Austin, TX).

    Interview

    Applied for job and was contacted by recruiters over email. Had one interview over a app called Hirevue which was awkward because did not speak to someone directly. Then had two more interviews over Facetime which were more relaxed with one interview being 30 minutes and the next being a hour.

    Interview Questions

    • You are in a situation in which you are having a bad day and dealing with terrible customers and your shift is barely starting. How do you deal with it.   2 Answers
  7. Helpful (3)  

    At Home Advisor Interview

    Anonymous Interview Candidate in Augusta, GA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeksinterviewed at Apple (Augusta, GA).

    Interview

    I applied online through a job search engine. I was contacted in one week. It was a phone interview. They asked basic tech related questions. I was then told that a follow up interview will take place. This next interview was via Facetime. The interviewer was friendly. Again some basic tech questions. A third interview was held after which I was notified that I will hear from the first interviewer if accepted. All interviews consisted of the same basic technical questions and some role playing regarding everyday technical issues and how to handle them.

    Interview Questions

    • Explain to a 8 year old what a modem/router is and it's functions.   1 Answer

    Negotiation

    There was no negotiation. They simply tell you a hourly rate. It is up to you to accept.

  8. Helpful (2)  

    At Home Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Apple.

    Interview

    Found out they were hiring through our campus job site. Submitted my resume and within a day or two I received an email saying I made it through to the next phase. Next was a short multiple choice questionare and then a short answer/essay section. I was then contacted about an interview on campus. I video chatted with my interviewer who was one of the managers of the At home program. She was a manager for a school other than mine. It was a behavior based interview that had some simple technical questions thrown in their just to make sure you were familiar with electronics. About a week after the interview I was told I got the job.

    Interview Questions

    • None too difficult. If your mom called and said she could email, what steps would you tell her to take? If she couldn't print, what would you tell her to do?   Answer Question
  9. Helpful (6)  

    At Home Advisor Interview

    Anonymous Interview Candidate in Tucson, AZ
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Apple (Tucson, AZ).

    Interview

    The interviewing was pretty easy. I initially signed up for a Skype interview, but since Skype was seeming to malfunction (big surprise) Apple just decided to call me for the interview. I talked to a very encouraging and friendly lady for about 20 minutes. She explained everything about the position, asked a few questions, and accepted questions with a very polite attitude. I've never been so comfortable for an interview. She asked things like what is RAM, hard drive, and a processor. Also, she asked what was my experience with Apple prodcuts (which was only ipods and ipads fyi), and she also gave me situations and asked how I would help the customer troubleshoot their product. Overall, the questions weren't as difficult as I expected. To be honest, I am definitely no tech expert. My answers for the RAM hard drive processor question was: the RAM deals with memory and it determines how much a computer can process, the hard drive is the storage system for the computer, the processor is like the engine of the computer and it determines how smooth it runs. I swear to god, I felt like I was pulling the BS right out of my butt. But, she said I had excellent answers. Anyway, it was a pretty lax, and easy interview.

    Interview Questions

    • I a customer's Iphone is having trouble with email (won't receive or send emails) how would you help the customer troubleshoot?   3 Answers

    Negotiation

    Well, I would say as a college student don't try to do much negotiating. I was pleasantly surprised when they offered me 11.25 an hour.

  10. Helpful (2)  

    At Home Advisor Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Apple in May 2013.

    Interview

    Filled out app online on 5/2, got a 5 min quick chat on 5/6. Had 2nd interview 5/8, then 3rd interview on 5/10.

    Interview Questions

    • A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?   2 Answers

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