Apple Interview Questions & Reviews in Austin, TX Area
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Updated Feb 2, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 19 ratings 
“Average” Interview
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Interview Experience [?] Based on 19 ratings
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| 1–10 of 19 Apple Interviews | Sort by |
Business Manager at Apple
Posted Feb 2, 2012 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Mar 2010 in Austin, TX (took 2+ weeks)
Personal 1-1 interviews with the entire team and upper level management. Thorough process to be sure. Overall the team provided a glimpse into the daily life of working with them that helped increase my interest but in general the leadership on the sales side was unrealistic.
Reason for Declining
Not a good fit.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
More Apple Business Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
AppleCare Advisor at Apple
Posted Jan 30, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Austin, TX (took a day)
My interview was set up over the phone. Upon arriving at the corporate location in Austin, TX, I had to wait with some other candidates in the lobby (not really a waiting room). I dressed professionally, as I believe others did too, but my interviewers, a man and a women, were much more casual, as most of the employees walking around. It was a very easy interview, more personality and to see what kind of analytical thought process I go through. Within the following week I received my offer call.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview.
More Apple AppleCare Advisor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
At Home Advisor at Apple
Posted Jan 2, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in San Marcos, TX (took 2 weeks)
Apple was recruiting on campus at Texas State University, so I went to a small on campus presentation. I then submitted my resume online, and was contacted a few days later to interview one on one on campus. The interview was about 30 minutes, at which time the interviewer asked a couple of basic knowledge questions about computers and the internet and my experience with Apple products. She was mostly concerned with customer service and making sure I could empathize - Apple is really big on this. About three days later I received a phone call offering me the job.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Data Mining at Apple
Posted Nov 11, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Austin, TX (took 1 week)
Applied online through apple's website, and received a callback from a recruiter the same week. We set up a phone meeting with the manager for the same week from there.
Phone interview with manager lasted on order of 1/2-1 hour, where we discussed my background and research, as well as what the apple data group does. We then scheduled a 1-day interview with ~6 1 hour interviews with people from the group.
The apple data group appears to be about 8-10 people: team manager, a sub-manager who directs another more hands on QA group, a database guy who they call their statistician, and a half dozen or so recent phd's from a cs group in AI from UT Austin (most of the people all came from this same group and basically know each other).
The 1 hour interviews were all very friendly and non-technical. I was asked maybe 2-3 pretty softball questions. Almost all of them seemed to be questions on how I would handle some problem they've encountered at apple.
Basically the group is in two sub teams (plus the separate QA team). The one group consists of the database guy and appears to be focused on QA'ing test results from apple products made in China. I've done a pretty fair amount of electronics-type QA and I got the impression (taking his comments at face value) that he was kind of winging it and didn't really get his hands dirtier than say running an anova or pca on test results.
The second group works on fraud detection. The bulk of the work is aimed at stopping people who steal credit card information and then use it to buy apple credit, and then sell the apple credits. Once again taking what they said at face value, essentially what they do is maintain a program running naive-bayes (trained on past found credit violations) to weed out potential new threats. It basically outputs something along the lines of an expected risk and the riskier transactions are sent to a human based phone screening. So definitely nothing super mathematical or sophisticated on the algorithm end. I asked one of the newer team members how he spends his day and he basically said looking at data, so I'm sure they are doing some other type of screening also.
All and all the team, especially the fraud side, seemed like a really like-able group. I was a little surprised when I was passed over, especially since the interviews were so easy. But I was given a strong hint when I was informed (I assumed lied to) that the manager was out sick that day and couldn't meet with me. All and all a good experience, definitely less mathematical/technical than I expected both in what the group does and in the interviews themselves.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Senior Advsior at Apple
Posted Oct 29, 2011 — 0 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Austin, TX (took a day)
This interview was a large group event. About 30 candidates for open Apple Store positions were in attendance waiting to get into the group seminar when I arrived. Speakers blasted MGMT and Apple employees were cheering in their usual Launch Day fashion as we walked into the conference room. Lasting approximately two hours total, we were treated to some videos showcasing what’s it’s like to work for Apple, introduced to some managers, were asked questions as a group about Apple and their products, and had a public speaking portion where we each stood in front of the group to introduce the person next to us. A group of six managers sat at the back of the room taking notes on everyones responses and actions while listening to the speaker. Towards the end we were broken off into groups of six and took turns answering typical job interview questions: “Why do you want to work for Apple?” “Explain a time you didn’t get along with a co-worker.” “Tell me about a time when you had to deal with an angry customer” etc. At the conclusion of the meeting we were told we’d be informed within the next 48-hours if we made the cut.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
CRM Analyst at Apple
Posted Jul 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Austin, TX (took 3 weeks)
Three interviews. First on with HR to screen out the BS. A week later interviewed with manager (1.5 hours on telephone). Discussed Apples need for better business market penetration.
Third interview with department head and hiring manager (telephone 30 minutes each).
Despite multiple phone call and emails they never again contacted me. Even to say "Thanks but no thanks"
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Mac Specialist (Apple Store) at Apple
Posted Jun 14, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Austin, TX (took 3 weeks)
Initial interview is a phone interview, then you maybe invited to a group interview and may have up to 2 more one-on-one interviews with store management. The group interview will make you or break you, they test your social and group skills as well as on-the-fly reasoning. Following interviews will be with your direct manager, a store manager, and possibly a regional manager for more advanced positions. All interviews are casual and seem to be more about your people skills than your professional skills.
Interview Questions
Negotiation Details
Offered and requested a higher rate, after about a week we agreed on a fair amount.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
More Apple Mac Specialist (Apple Store) Interviews
Helpful Interview?
Yes |
No
Inappropriate?
T1 Technical Advisor at Apple
Posted May 17, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2011 in Austin, TX (took a day)
Applied on craigslist for a vague job description on a Sat. night and got a call the following day (Sun) from Volt Staffing Agency. Schedule a Interview for a position at AppleCare call center in North Austin off of Riata Parkway. Prelimanary interview at Volt in North Austin for some basic skills testing, etc..(typing test, basic phone skills test) spoke to a rep who scheduled another interview with a Volt hiring manager located on the Austin Apple Campus. Arrived around 9 am the following day for a hour long basic assesment test which consist (20 multiple choice open book Apple Macintosh based) of a breif one-on-one session with the Volt hiring manager. After about a week, I was chosen for a class of 20 people to start the New Agent in Training class which would start about two weeks later.
So the first week is 5 days of procedures and how to use their knowledge base search system, then a 20 question test which you must make a 80 percent to pass. Second week is how to talk to customers and how to gain agreement, pretty much customer retention basic skills and a 20 question test which you must make 80 percent to pass. Third week is a little hardware basic knowledge and review of the first two weeks with a comprehensive test of 30 questions which you must make 80 percent to pass. And the final week is the nesting period where your on the phones talking to customers. At that point your evaluated to see if your fit for the Temp position at AppleCare call center.
Interview Questions
Negotiation Details
Nothing is negotiable, this is a temp to hiring position and one year of service is required before your even considered for a perm. position at apple
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Off Site Traveling Manager for Out Sourced Call Centers at Apple
Posted Apr 25, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2010 in Austin, TX (took a day)
Endless you know someone on the inside track on the position that you are applying for, you will not get the position and if you had ever been on a medical leave for any reason, you will get the interview but you will not get the position.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Senior Design Engineer at Apple
Posted Apr 20, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2011 in Austin, TX (took 2+ weeks)
Attended apple job fair, which leads to some phone interview process. For phone interview, it takes quite an hour of going through resume, about what are the latest projects worked on, some in depth work knowledge, some basic questions about design, languages, and overall quite hard interview process.
On site is full day with 9 people.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
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