Apple Customer Service Representative Interview Questions & Reviews
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Updated Feb 18, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 5 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 5 ratings
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| 1–5 of 5 Apple Interviews | Sort by |
Customer Service Representative at Apple
Posted Feb 18, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Austin, TX (took 2 weeks)
an initial screening was performed by recruiters. I was contacted about a week later to schedule an interview. The interview was conducted by 2 managers. Not a lot of eye contact, and lots of typing.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Apple
Posted Jan 29, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took a day)
I was called in to interview several months after applying online to work in an Apple store. It was a group interview that began with being cheered into the interview space by a group of Apple employees. It felt very hokey and contrived. The area representative gave a presentation, then you had a few minutes to talk to the person sitting next to you and then introduce them. Observe the other applicants while waiting for the interview to begin and try to sit next to someone who you think will tell your story well and vice versa. I would also recommend having an elevator speech prepared to give to your partner and craft one for them as well. Then there is a 3:4 group interview, 3 Apple employees asking questions to 4 applicants in a round-table style. This was very challenging. They asked many questions and it was difficult to find something original to say if you were the 4th person to respond. Definitely know and be able to articulate exactly what you can bring to the position and why Apple should hire you. Be able to speak off the cuff about your abilities, specific past work experiences (positive and negative), and what you like about Apple.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Apple
Posted Dec 2, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 (took 3 weeks)
Went to a large group interview that was just a bit under 3 hours. Had to act out different situations, take a test over Apple and listen to a PR spin. I passed all that to get an e-mail for a background check. The manager said she'd call and set-up an interview. She never did. I inquired a week or so later asking why things fell through. She said she had e-mailed me (for someone in technology what a fail) and it was my fault. She said she'd be glad to still interview me. I decided not to take the interview as if she claimed to e-mail me and never did (I had received her previous e-mails), how could I trust them to make a schedule?
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Apple
Posted May 9, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 (took 3 weeks)
- The interview was thru phone first and then after a week was followed by the 45 minute technical call test and then after which the face to face interview.
- The face to face interview consist of panel
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Apple
Posted Jul 16, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Chicago, IL (took 6 weeks)
I applied very early on to a store that hadn't opened yet. They called me in for a hiring event they were hosting and weeded people out based their participation. A few weeks later they sent me an email asking me to come in for an interview. I went for the interview and the next day received a call asking me to come in for one more interview. They were very helpful through the whole process and offered me a job soon after.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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