I applied through a recruiter. The process took 2 months. I interviewed at Apple
Interview
The interview for me consisted of a phone call, a virtual Zoom interview, and and in person interview with two managers at the Austin campus.
The phone interview was just to inform me of the opportunity and what to expect next, and the Zoom meeting felt like a pre-screening for the in person interview.
The in-person interview consisted of technical and personality type questions. They are more concerned with customer service than technical skills for these positions. You will be trained on the technical side.
The whole process took about 2 months from the initial call to the job offer.
Interview questions [1]
Question 1
What would you do in this, or that, customer service situation?
I applied through college or university. The process took 1 day. I interviewed at Apple (Austin, TX) in Jun 2010
Interview
My interview was set up over the phone. Upon arriving at the corporate location in Austin, TX, I had to wait with some other candidates in the lobby (not really a waiting room). I dressed professionally, as I believe others did too, but my interviewers, a man and a women, were much more casual, as most of the employees walking around. It was a very easy interview, more personality and to see what kind of analytical thought process I go through. Within the following week I received my offer call.
Interview questions [1]
Question 1
How would you troubleshoot a computer that isn't turning on? (Ofc, before my job at Apple, I had never troubleshot a computer and after stating as such, they explained they were interested in my analytical thought process.)
3 part.
1st is a recruiter asking you basic questions about yourself, then role playing to test your questioning skills.
2nd with a couple managers, more in-depth about your background and another role playing question.
3rd with recruiter. This is your offer interview.
Interview questions [1]
Question 1
What’s the biggest priority when initially dealing with an upset customer.
I applied through a recruiter. I interviewed at Apple (Cork) in Mar 2021
Interview
I was programmed for two different Zoom interviews with two different supervisors and lastly I had a meeting with the area manager to get details of the job and the expectations…