I applied through college or university. The process took 2 weeks. I interviewed at Apple (Tucson, AZ) in Apr 2011
Interview
Recruited on a state university campus by an Apple Corporate recruiter. They were on campus multiple times over the semester and actually seemed to have trouble recruiting. Many students didn't take them seriously.
I got to know the recruiter and eventually was convinced to apply.
There are multiple stages to the hiring process although none were particularly rigorous.
It was incredibly difficult to get in touch with the recruiter, they never returned a voicemail or email.
I once missed a call from them and they left a voicemail stating they wanted to setup an interview. It took multiple calls before I was able to get back in touch. DO NOT MISS THE CALL no matter how socially rude you have to be to answer it.
In order:
-Submitted resume on the Apple College At-Home-Advisor jobs website
-Followed up with recruiter to make sure they received the resume
-Received an email with a link to an online web survey with questions about my and others perception of my technical skills (rating various questions from 1-10). No free-answer questions
-Received an email with a link to a 3rd party background check company that had to be completed before anything further happened
-Was contacted by the recruiter and eventually setup a phone interview with a team manager
-Had a 20-30 minute phone interview with the team manager who I ultimately worked for
-Was told by the team manager that they "never tell people this" but he would be recommending me for hire.
Interview questions [1]
Question 1
Questions were relatively straight forward for a technical position. Apple truly believes in hiring outgoing personable people and teaching (or pretending to teach) them the troubleshooting skills.
Example question: Your Mom calls you and says she can't print anything, what are the first 3 things you tell her to do?
Example question: Pretend I'm a 7 year old and explain what a wireless router does to me
Example question: What is Bluetooth?
Example question: Tell me about a time you had to solve a unexpected problem quickly
I applied through a recruiter. The process took 2 months. I interviewed at Apple
Interview
The interview for me consisted of a phone call, a virtual Zoom interview, and and in person interview with two managers at the Austin campus.
The phone interview was just to inform me of the opportunity and what to expect next, and the Zoom meeting felt like a pre-screening for the in person interview.
The in-person interview consisted of technical and personality type questions. They are more concerned with customer service than technical skills for these positions. You will be trained on the technical side.
The whole process took about 2 months from the initial call to the job offer.
Interview questions [1]
Question 1
What would you do in this, or that, customer service situation?
3 part.
1st is a recruiter asking you basic questions about yourself, then role playing to test your questioning skills.
2nd with a couple managers, more in-depth about your background and another role playing question.
3rd with recruiter. This is your offer interview.
Interview questions [1]
Question 1
What’s the biggest priority when initially dealing with an upset customer.
I applied through a recruiter. I interviewed at Apple (Cork) in Mar 2021
Interview
I was programmed for two different Zoom interviews with two different supervisors and lastly I had a meeting with the area manager to get details of the job and the expectations…