Apple Part-Time Apple Care At-Home Consultant Interview

Interview Details – I applied on-line to work at home for Apple part-time. I had a total of three interviews, starting with a brief phone interview, and two via webcam. The initial interviewer was very warm and brief and just wanted to feel out my technical experience. I was honest in that I have no troubleshooting experience but do have a technical degree and had worked in software development. She gave me some pointers on areas to focus on for the next interview which happened a few days later. The second interviewer was less warm but still generally nice, with an undercurrent of irritation. His questions chiefly involved explaining the parts of a computer to non-technical folks (which they seem to assume have a very minimal intelligence). Hint - do not refer to the hard drive as storage for your computer. This set him off the most. Think as simplistically as you can when you answer these questions, as if you are talking to a very small child. Practice these answers thoughtfully. Also read your Apple manuals as I was asked to walk him through setting the passcode on my Iphone without looking at it (which seems easy but isn't when your nervous). The third interviewer was very warm. At this point I had worked up some fear and he was patient and kind. I was led to believe that this interviewer would focus on my customer service background, unfortunately for me this interview was solely technical and pretty much blew me out of the water. When interviewing for this job know how to troubleshoot across platforms and know your Apple device(s). Do not assume, as I did, that this info would be covered in training. Know how to get a dead computer running. Know how to determine which area of the computer might be affected. And remember that you must explain these things as simply as possible. Do not overestimate your abilities in this area because any weaknesses you have will be quickly seen through. Overall the experience was a positive one. Interviewing for Apple was something I never expected I would be able to do, so I am very glad I had the opportunity. I would do it again, but with WAY more preparation.