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      AppleCare In-Home Advisor Interview

      Dec 9, 2012
      Anonymous Interview Candidate
      Spokane, WA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 8 weeks. I interviewed at Apple (Spokane, WA) in Nov 2012

      Interview

      Applied on their online employment application page. Cut and paste cover letter and resume. Option to attach a pdf resume too. Took several weeks to get an initial email to answer additional questions. After waiting a few more weeks, sent a follow-up email for a status check. Received an unscheduled phone call to ask some preliminary questions. After passing that first screening, was scheduled for a Skype interview with a recruiter two days later. That didn't go so well. Only asked a few questions, more personal ones than technical. Wasn't invited to move on to the last interview with the hiring manager. Received a "Thanks for applying, but..." email abut 10 days later.

      Interview questions [1]

      Question 1

      A customer calls in and can't send email. What steps do you take to walk them through the process of fixing the problem? The unexpected one was "Define empathy."
      Answer question
      2