Apple Interview Questions & Reviews in Raleigh-Durham, NC Area

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Interview questions and reviews posted anonymously by interview candidates.
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Interview Experience [?] Based on 2 ratings

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Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2010 in Raleigh, NC (took a day)

I was contacted by phone and informed that I had a interview at the local Apple store after posting on their site. I was told to wear casual clothes. I wore jeans and a polo and felt a little over dressed. If you have been to an Apple store before then you know how they dress. Jeans and a t-shirt at best. I got there and was waiting in the interview line when all of a sudden two guys came out and told us that it would be a group interview. All five of the interviewees and the two interviewers went to the nearby Food Court and grabbed a table. It seemed pretty informal. They told us about the company and what to expect if hired. They started asking questions mostly about customer service. What are your recent experiences with an angry customer? Tell us your experiences with blah blah blah in the customer service industry. Tell us about previous jobs you have had in customer service and sales. This is where I messed up. I have not worked for a store in retail so I did not have many "experiences" to talk about. Overall, I don't think that you would have to know an iPod from a Zune to work at the Apple Store in sales. I was expecting to have a lot more technical questions but I guess they think that they could teach a monkey the product line but it takes someone with experience to please the customers. I thought that it was a good experience. I would recommend having another sales job before interviewing so that you can tell some stories at the interview. We were also told at the beginning and end of the interview that it takes an average of 6 interview attempts to get hired and that acceptance rates at ivy league colleges are higher than the Apple Store.

Interview Questions

What were your recent experiences in a retail industry when a customer was unhappy with the store and what did you do to appease them?

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Other Details

I applied In-Person and the interview consisted of a Group/Panel Interview.

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Interviewed and No Offer

Interviewed Oct 2009 in Raleigh, NC (took 2 days)

You first apply online where you can upload your resume and go through the typical application questions. The next day I received a e-mail from the store manager to attend a career seminar. The seminar lasted 2 hours. There was a group of about 20 who attended. When we first walked in all of the employees cheered and high-fived everyone. We watched a few short presentations and then all of the applicants had to tell the group their name, favorite apple product, and their favorite smell. We were then broken into groups of two. In the group we had to discuss the presentation that we watched and then stand up in-front of everyone and tell them our partners thoughts. Finally we were broken into groups of 4 and we had 10 minutes to come up with a skit or presentation that lasted 2 minutes. I believe that the managers on hand were looking at your personality and how you interacted with people. The day after the career seminar you receive a e-mail telling you if you made it to the next round of interviews. I did not make it that far.