Apple Specialist Interview Questions

Updated Jul 31, 2015
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Helpful (183)  

Specialist Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 1+ weekinterviewed at Apple.

Interview

Hey guys! Here's my review of Apple's interview process. I hope this helps any potential Apple employees in their quest to join Apple! So I applied back in September actually. I didn't hear back at all. I then re-applied at the beginning of this month again and I heard back within a week about attending the hiring event. Hiring Event: I read so many articles and nearly all of them said that the hiring event would have 70+ people. Mine only had 15 so I guess I lucked out a little. We were told to sign in and wait. Make sure you start smiling and greeting every Apple employee you see as soon as you enter the hotel?banquet hall, etc. They will start grading you the moment you enter. Start up a conversation with a couple people. This shows you're a people person and not a wallflower. We were lead in shortly after and we had introductions. All of the Apple employees introduced themselves and then we introduced ourselves. We were asked to say something about ourselves that is unique. After introductions, we were broken up into groups of 5. We passed around an iPad that had questions on it and took turns answering the questions. Make sure you seem engaged and try to tell a story with your answer. Don't just give a one word answer. Once that was over, we re-convened in the big group. We were shown videos about Apple and everyone gave a rundown about their role. After that, they asked if we had questions. Make sure you have some ready! Good ones too. Questions that will get them thinking and challenge them. They like that. I was offered the next interview right after the hiring event. It took roughly 45 minutes. Second Interview: I had the second interview two days later at the store that I will be working at. It lasted about 30 minutes. It was all personal questions. They want to get to know you so make sure you have good answers for questions such as, "What's your hobby?", "What are you passionate about?", "Where do you see yourself in 5 years?", "Why Apple?". Don't give one word responses. Again, craft a story with your words. Think of a personal experience and relate that to the question. I was offered the the interview right after. Third Interview: I had this interview 2 days after the second one. I expected to have a one on one but I had an interview with another gentleman. Keep in mind this isn't meant to be a competition and chances are the person you are interviewing alongside didn't even apply for the same role as you so don't get nervous. Try to speak first when possible. This interview had harder questions but if you remain calm and think for a second, you should be okay. I was asked questions like, "Name a time where you had to deal with an unruly customer", "Name the most profound experience you had with a customer", "Name a time where you were overwhelmed with projects and how you dealt with it". Again, not to awful. All in all, this interview challenged me to think outside the box and craft my answers accordingly. I got a call 2 hours later inviting me to attend the fourth interview. Fourth Interview: This is usually the last interview for most people unless you are applying for a higher role. This interview was days after my third interview. It took place with the market leader, myself, and two other gentlemen who also applied for jobs. This one was more technical in nature so heads up. They can ask you anything from the 3 Mac's Apple offers, difference between android and iOS, difference between an SSD & HDD, explain RAM, Hard Drive, & Processor, etc. If Apple is launching a new product, know that product inside and out. I was only asked one technical question however. I was also asked what my passion in life is so when asked that, let the passion soak up the room! Let your passion take over and encapsulate everyone! I was told I'd get a response within 24-48 hours and I got one 4 days later with an offer. Don't worry if you don't get a call within the 24-48 hour time frame. Apple prides themselves on reaching out to their applicants. You will get a call. In conclusion: Apple looks more at how you talk than what you know. Their whole mantra is, "we can teach you about technology but we can't teach you to be confident, talk to people, not be an mean, etc." So keep that in mind. It's okay if you don't know the answer to a question but don't just say "I don't know". Apple loves stories so let your inner J.K. Rowling out! All in all, be confident, smile a lot, don't be nervous, and stay calm! That will take you very far in the job process! Good luck everyone! I posted the interview as "difficult". My reason was not that the questions were difficult, but rather that you have 4+ interviews so it becomes difficult to keep the energy going, not to repeat yourself too much, come across personable, etc. Hope that helps!

Interview Questions

  • What is your passion in life? Name a time you went above and beyond for a customer. Explain RAM, Hard Drive, and Processor. Why Apple? Where do you see yourself in 5 years? Name a time you had to deal with an unruly customer.   5 Answers

Other Interview Reviews for Apple

  1.  

    Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Apple.

    Interview

    Applied online, months later I was emailed about a group interview. The group interview was about 20 people we went around in a circle, introduced ourselves and discussed why we want to work for apple. We then watched a video about the apple employee experience and worked with our group on sales questions. I got an email 2 days later inviting me to the next interview. This interview was at the Store i applied too. I met with the manager of the store first for a short 20 minute interview. The interview was very relaxed and not that difficult. A day later I received an email asking me to come back and interview with the flagship leader. He was VERY nice, we joked a lot and it was more about finding out my personality than anything else (be yourself! they're looking for fun, personable people) I left and received a call from the manager offering me a position a few hours after the 3rd interview. I accepted! They are now completing a background check on me

    Interview Questions

    • Why Apple? Why did you only stay at this job for this amount of time? What makes you stand out? How would you deal with a difficult costumer?   Answer Question
  2. Helpful (9)  

    Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Apple.

    Interview

    The first interview process was a large group at a hotel. It was really fun! It felt like you were at a camp with a ton of people. They showed videos about the company and the culture. You also had to introduce the person that was sitting next to you so everyone in the room got to know a little bit about you.

    Interview Questions

  3. Helpful (47)  

    Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Apple.

    Interview

    Hiring process took about 3 weeks after applying online. It was pretty straightforward, an in person interview and a phone interview after which I was given an offer. The interviewer were very friendly and the dress code was business casuals. The interview was conducted by a store manager.

    Interview Questions

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  5. Helpful (1)  

    Specialist Interview

    Anonymous Employee in Huntsville, AL
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 dayinterviewed at Apple (Huntsville, AL) in July 2015.

    Interview

    We had a group interview they'll send you an email and give you a pre-selected slot you have to register for on a given day. About 20 people will be in your group they'll sit you down and have you fill out an availability form and give you some information about the company then go over each role in the store. Afterwords they'll break you up into groups and give you hypothetical situations which you have to come up with a plan to solve the given situation. They'll give you two of these and then wrap it up with a Q&A and you'll hand in your stuff and leave.

    Interview Questions

    • They'll ask you questions dealing with customers and how you would interact with them in a given role in a particular situation as a group you must solve it.   1 Answer
  6.  

    Specialist Interview

    Anonymous Interview Candidate in Menlo Park, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Apple (Menlo Park, NJ) in July 2015.

    Interview

    Got called back within a week. The interview was myself and 4 other guys for the same position. The interview was from another specialist and the store manager, and took place in the food court of the mall where the store was located. That in and of itself showed me how casual and laid back it is.

    Interview Questions

    • What is the best customer service you have ever experienced? (not done or given yourself)   1 Answer
  7.  

    Specialist Interview

    Anonymous Interview Candidate in Aventura, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Apple (Aventura, FL).

    Interview

    Apply Online > Wait at least 1 month before getting a call, sometimes even 2-3 months > Get ready for at least 2 interviews (I did 3). If you can, walk into a store and talk to a specialist get friendly, say you want to work there. They might tell you to send them your resume so they can turn it in as a referral (they get $250) if you get hired.

    Interview Questions

    • All questions will be ABOUT YOU! Get ready to describe yourself. Please Please love the products! Use the products other than the iPhone! Use iMovie, iPhoto in your iPhone. Use the  applications and know each one. Not hard at all. Walk in comfortable, describe why you want to work for them? Questions like Describe something you love not being technology.   Answer Question
  8. Helpful (6)  

    Specialist Interview

    Anonymous Employee in Trumbull, CT
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Apple (Trumbull, CT) in June 2015.

    Interview

    My experience has been very weird to say the least. I have been through 3 different interview processes with 3 different stores. My first go around had me attend an hiring event where I was offered an interview about 2 days later. Once I completed said interview they asked if I can do a third interview right then and there. Of course I said yes! After this I never heard back from Apple. Never got an email saying they were moving in a different direction or if I got the job. I never tried to get in contact with them myself because I didn't want to feel like a pushover. Still not sure how to feel about this situation. About a year passed when I decided to give it another shot. Applied and sent my resume to the same stores and received an email about a month later asking if I could come in for an in-store interview. This was a different location and I was surprised I didn't have to go through another hiring event. I went through this interview with another person trying to get the same job as me I assume. We exchanged numbers because we became friends pretty quickly. Neither one of us got the offer. It is now about half a year later and I chose to give this a third try. Sent my resume out again and in exactly one week I got an email saying they were quite interested with my qualifications and asked if I was interested in attending a hiring event. I agreed yet again and braced myself because I really had no clue what would happen. This hiring event was two days ago and I just got an email saying that they decided to move forward with other candidates. By this point I'm a little emotionally drained because I'm not sure what's going on. Is it me? Why do they keep reaching out to me if I don't fit the bill? Even with references from Apple employees themselves I just cant seem to get ahold of this. I'm giving this another chance because the interviews were always very positive. The people I had the pleasure of meeting were always smiling and they always seemed interested with who I was as a person rather than how much I knew about Apple and their products (which is a lot I might add). I sent my resume out again to them today so hopefully this fourth time will be the magic number haha.

    Interview Questions

    • Explain a time where you went one step further than a coworker was willing to go?   Answer Question
  9. Helpful (3)  

    Specialist Interview

    Anonymous Employee in Orlando, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Apple (Orlando, FL) in June 2015.

    Interview

    Just like other interviews on here it was very straightforward and casual. First interview was a phone interview "Why Apple?" "Whats your availability like?" "Whats your favorite product?". Heard back a day later for an second interview, this one was in group format and included 5 other individuals including myself, as well as a senior store manager and a store leader. They asked not so basic questions like "Describe a time a superior had a talk with you that impacted your life" "Who is someones life you have changed". Third interview was with another manager and someone from my group interview, super casual we actually were standing the whole time... He asked what our favorite products are and what do we think we can bring to apple, he invited us both to the final interview righter and then. Final interview was with one more store manager. Very casual over coffee. We were asked more technical questions about Apple Pay, and what our favorite things about Yosemite are. The final interview went GREAT in my mind but I'm on day 5 of no call back or email :( I did find out though that the much older gentleman in my interview was offered a position that same day..

    Interview Questions

    • Name a time a superior had a talk with you that changed your life?   Answer Question
  10. Helpful (2)  

    Specialist Interview

    Anonymous Interview Candidate in Marlborough, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Apple (Marlborough, MA) in June 2015.

    Interview

    We were in a group of about 30 in a hotel conference room and they basically just told us about the positions and thatanagement is different, an expert is manager level somewhere else so be open to something like specialist since that's what they typically give new hires. Be outgoing that's what they look for. They said we can teach you about our products you don't even have to have experience with them, just be open and willing to learn and let go when you know someone else can better help a customer. It's about personality this part of the process. I just interviewed today so I'll find out soon if I get to the next step or not

    Interview Questions

    • How did you exceed a customers expectations?   1 Answer
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