Apple Technical Support Agent Interview Questions & Reviews

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

2.5

“Easy” Interview

Interview Experience [?] Based on 2 ratings

Positive	100%
Neutral	0%
Negative	0%

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2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jan 2011 in Dublin, County Dublin (Ireland) (took a day)

Overall the interview went well, guy has a check list 15 questions. I am posting the questions I remember :

Name 3 apple devices (router ...)
What can interfer a wireless device
Name 3 different Apad ranges
Difference btw modem and router
Name of three default installed software Mac OS
Name of Mac OS email client
How to download music on iPod

Interview Questions

What can interfer a wireless device

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Aug 2008 in Elk Grove Vlg, IL (took 2 days)

I had a very positive phone and group/panel interview. They were pleasant and made me feel very comfortable. The phone interview was quick and they wanted me to get to the panel interview the next day. They did not give alot of information about where the interview was and I walked all around campus looking for the spot.

I had a panel interview with two peers exactly my age. They did alot of behavioral and situational interview questions. Things like "Tell us a time that you assisted someone with a technical question over the phone". Tell us a situation where you found yourself dealing with an angry caller. Though I had absolutely no technical support process I thought I had answered the questions to the best of my ability but never heard back from them after the interview. Even after sending a thank you email through the recruiter, I did not hear anything.

But all in all it was a very pleasant experience.