Army and Air Force Exchange

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Customer Service Agent Interview

Anonymous Interview Candidate in Dallas, TX
Anonymous Interview Candidate in Dallas, TX
Application Details

The process took 4+ weeksinterviewed at Army and Air Force Exchange in January 2012.

Interview Details

Fairly easy interview general "what would you do in this situation" questions. But this was not my 1st interview with this company. The first interview (2011) I bombed, so be prepared. The process was drawn out due to background checks(2 weeks) and orientation, fingerprinting (1 day) then training (4 weeks) which you have to pass all test over material reviewed in class. The atmosphere is uptight during the day due to the higher level managers being present and WAY more relaxed at night. I was also surprised to see the varying of age ranges on the call center floor. From early 20s to 70s. Very diverse and great mixture of wonderful people.

Interview Questions
Negotiation Details
The pay does vary according to experience so if you feel you should earn more put it on the table. I was entry level with no call center experience so I started @ 11/hr
Accepted Offer
Positive Experience
Easy Interview

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