Asurion Interview Questions & Reviews
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Updated May 7, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 21 ratings 
“Average” Interview
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Interview Experience [?] Based on 21 ratings
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| 1–10 of 21 Asurion Interviews | Sort by |
Senior Manager, Product Operations at Asurion
Posted May 7, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Nashville, TN (took 6 weeks)
My interview started with a telephonic interview from HR. It was a basic, introductory interview with basic interview-like questions. After passing this interview, I gained a telephonic interview with the hiring manager. It was still introductory, high-level questions. But this time more specific to the position at hand. The hiring manager was nice, polite, and kept to the script. Then came the all-day face to face interview with 6 to 7 senior ranking department heads. This was a much more informative interview where I found out more about the position from A to Z, and what/who they are looking for. All interviewers were top-notch. I felt very comfortable all day. In fact, I began to think I "had this in the bag." As I found out more, I realized this job had my name and capabilities written all over it. I could do this job well. And tried to convey so, as effectively as I could.
The next day, I sent personalized "thank you" emails to every interview team member. Did not hear a response--which is okay, I didn't expect any. One week goes by. Two weeks go by. And I finally send an inquiry email to one of my contacts. The next day, I received a form rejection email from a "do not reply" email address. "Thanks, but no thanks." No explanation as to why.
I've ranked the interview as difficult because of the time involved--not because the questions were grueling. Overall, the interview process was positive even though I was surprised with the outcome.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Some Sort of Phone Support at Asurion
Posted May 7, 2012
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed May 2012 (took 5 days)
On a Friday I was initially called and after a short, conversation I was asked if I would like to do I phone interview the following Monday. I accepted and set up a time-slot.
Fast forward to 4 hours later, I get an email from Asurion telling me (exact paste, no salutation or anything):
"Thank you for your interest.
Asurion very much appreciates your interest in joining forces with us. After careful consideration of your qualifications, we have decided to pursue other candidates who more closely match our requirements at this time.
We wish you the very best in putting your special powers to other rewarding pursuits and thank you again for exploring the opportunity to become part of the Asurion Force."
So I say to myself, well... I guess they don't need me for the position, and scheduled other things for the following Monday morning.
Apparently they called while I was away. Not very professional at all.
Interview Questions
Reason for Declining
1) In the initial interview, they asked if I had any social networking accounts. I replied that I had a Facebook account. I was told to "remove privacy settings" prior to my phone interview.
No.
Asurion may not look at my Facebook account.
I am an adult. I actually have nothing to hide on there, sorry.... However, had they their stuff together and followed through like a responsible company I would have told them "Yes i have one. you can see it there. you can also see it's only viewable by friends and those i deem fit therefore it's not a burden to you as a company"
Frankly, Facebook profiles contain all sorts of information that it is illegal to base your hiring decisions on anyway. It's only a matter of time before somebody gets sued.
2) The Letter. Why did Asurion send me a bizarre letter telling me that they are not pursuing me as a candidate prior to my interview? Asurion never sent me a confirmation email for the interview, either. I had no idea what was going on, and it irks me to know that i may have missed out on an employment opportunity.
However, if this is the way they run the hiring process, I'm not sure I would have wanted to work there anyway.
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
IT Data Support at Asurion
Posted Apr 26, 2012 — 2 of 2 people found this helpful
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in Nashville, TN (took 5 days)
A technical recruiter contacted me regarding a different position than I had applied for. After a very good conversation, he scheduled a phone interview with the hiring manager. She and I had a great conversation as well and the technical recruiter set up an in-person interview with her and her team members for early the next week. At this point he told me they use a service called "Checkster" which has your references fill out an online survey; there is a maximum of 25 but they like to see 10 to 15 including three previous supervisors. I thought this was asking a lot and was going to be difficult since I have been with my current employer for over four years and cannot ask many here for references and expect to keep my job. But I got 13 including the three supervisors -- one of which said they would be happy to help but noted it had been about seven years since we worked together!
At 5:15 the evening before the interview, I received a call from the recruiter who told me we could not proceed with the interview. I was told my Checkster scores were too low; they like to see a 98% satisfaction, I had around 94%. He also told me it was too bad because the hiring manager was very excited to get me in. He sent me a copy of the report with my references' comments and scores; there was not a negative review on it. Furthermore, you cannot score a person perfectly on Checkster so this 98% ideal is pretty puzzling to obtain. I was referred by a friend who I know did not go through this service; the recruiter told me everyone who is to be interviewed uses it and those are company policies. I asked if I would be considered in the future for a position or if this effectively knocks me out of their database; he said he would find out and get back to me. Not surprisingly, I have never heard back from him.
Since this experience I have heard from people inside and outside the company that this might have been a blessing, that Asurion has its challenges to work for. Perhaps I got a recruiter with alternative motives, another internal candidate came up or something about my candidacy raised a flag. Or perhaps the simplest explanation is the correct one and the hiring there is just that messed up. It certainly makes me wonder about their other internal processes. If they bring up this Checkster thing, be sure you understand what the ramifications are of putting the energy into the process and be prepared.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Quality at Asurion
Posted Apr 27, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 (took a day)
very easy
Interview Questions
Other Details
I Applied Online and the interview consisted of a Skills Test and a Drug Test.
More Asurion Quality Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Software Architect at Asurion
Posted Mar 5, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2012 in Nashville, TN (took 3 days)
First: An IT Recruitor called asking about my background and work history.
Second: The Hiring Manager called and reviewed my technical comprehension.
Third: 3 hour interview with Director, Peers and managers.
Interview Questions
Negotiation Details
Decent
Other Details
The interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Quality at Asurion
Posted Feb 23, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in Smyrna, TN (took 2 days)
Took a computer test along with another person, and was interviewed 1 on 1. Problems with the computer test program made it difficult to take, because someone had to keep coming to fix the problems we were having with the test program. Also there was much paperwork to fill out. After that, there was a personal interview conducted. You have to agree to pay for your drug test, and background check. When the interview was over, they tell you they will call when something comes open.
Interview Questions
Other Details
I Applied Online.
More Asurion Quality Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Reverse Logistics Supervisor at Asurion
Posted Jan 30, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Smyrna, TN (took 3 weeks)
The interview process consisted of an online application followed by a telephone interview. After the telephone interview was completed, an email was sent confirming completion and an associate would be in contact if the process was to continue. I received a call regarding the next step of a 1 on 1 interview. I completed the part of the process and never heard a word back ........
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service at Asurion
Posted Jan 28, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 (took 5 days)
My position is a work from home position, so all interviews (3 total) were done over the phone. Twice, I wasn't called for my interviews at the scheduled time, so I had to call into the company. When I finally did get to speak to someone, they were very friendly and professional.
Interview Questions
Negotiation Details
The pay rate for the position was listed on the job posting page, and I accepted that pay rather than trying to negotiate a higher rate.
Other Details
I Applied Online and the interview consisted of a Drug Test, a Personality Test, a Skills Test and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Manager at Asurion
Posted Jan 18, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2011 (took a day)
The HR rep for Asurion saw my resume in their company's database and thought I'd be a good fit for a role for which I did not apply. We spoke for about 30 minutes regarding my experience with standard office software and how I handle certain situations (scenario based questions).
She had a list of specific questions from the hiring manager and informed me that she only conducted interviews for that position IF the hiring manager approved the applicant's resume. She thoroughly explained the position and acknowledged that she understood that I had NOT applied for this particular postion, but wanted to speak with me anyway because of my background and experience.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Road Side Assistance Representative at Asurion
Posted Sep 29, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 2 days)
This was the second time I had an interview set up. The first time the interviewer never even called, so I decided to call them. They apologized for not calling, and set up a time today, sept 29 at 12pm noon. They asked me to be waiting between 11:45am and 12:15pm. That is exactly what I did, and nothing.
I will not call them back to try this a 3rd time. If they can't even make a simple phone interview 2 days in a row, that they set up, what else will they not do? Not pay me? Not treat me like a human being?
This shows me that they are very unprofessional, and unorganized. I will pass on this one.
Other Details
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Helpful Interview?
Yes |
No
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