Avis Budget Group

www.avisbudgetgroup.com
Employer Engaged

Avis Budget Group Customer Service Representative Interview Questions

Updated Feb 9, 2015
Updated Feb 9, 2015
25 Interview Reviews

Interview Experience

Interview Experience

45%
40%
13%

Getting an Interview

Getting an Interview

53%
46%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

25 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

1 person found this helpful  

Customer Service Representative Interview

Anonymous Employee
Anonymous Employee
Interview Details

Hiring process too lengthy for $13 hr. Applying online (lengthy); then one surprise telephone interview (they tell you to expect a telephone interview but then someone calls to talk about coming to an onboarding (on site observation) then surprise - now you will be interviewed (not by a manager but a clerk); then they schedule you to come to the site in (Tulsa, OK) from 11-2pm to fill out another application and then for another interview. Business attire is required and do not indicate that there may be one time or day that you cannot work or otherwise, you will not be hired and also, no cologne or perfume. And the only calls that come in would be after the customer has completed the rental process and needs to complain.

Interview Questions
Reasons for Declining

took better offer

Declined Offer

Other Interview Reviews for Avis Budget Group

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Miami, FL
    Anonymous Employee in Miami, FL
    Application Details

    I applied online – interviewed at Avis Budget Group in January 2015.

    Interview Details

    Did the application, got an email to do phone interview but just basically got a call to schedule face to face interview and now waiting to do face to face interview

    Interview Questions
    No Offer
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Avis Budget Group.

    Interview Details

    Applied online. was called a few days after that and had a phone interview. was invited on the spot for an interview at the place. Had one interview with the gm and was hired on the spot

    Interview Questions
    • If you and I were on an island together who would survive   View Answer
    Negotiation Details
    No negotiation at all
    Accepted Offer
    Negative Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee in San Leandro, CA
    Anonymous Employee in San Leandro, CA
    Application Details

    I applied online. The process took a dayinterviewed at Avis Budget Group in November 2014.

    Interview Details

    Applied online, a couple of hours later got an email asking me to call a 1800 number to do a phone interview. Basic questions like am I able to work holidays, do I have a valid license, and went over some of my work experience. Also asked questions about dealing with difficult customers. She congratulated me and said I passed the phone interview and was forwarding me to a face to face interview with my location manager. She then said sorry there was no open interviews and someone will get into contact with me. I won't be holding my breath waiting for that phone call.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Wichita, KS
    Anonymous Employee in Wichita, KS
    Application Details

    I applied online – interviewed at Avis Budget Group in November 2014.

    Interview Details

    Had one interview, got there early and left in 10 minutes. Felt I should've asked more questions. She asked very good questions, but I didn't answer correctly because I was not hired.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Internet application, phone interview and 2 sit down interviews. I interviewed with one person both sit down interviews. The first interview was impersonal, more of a getting to know you, the second interview i was asked to fill a questionaire.

    Accepted Offer
  7. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in DFW, TX
    Anonymous Interview Candidate in DFW, TX
    Application Details

    I applied online – interviewed at Avis Budget Group in July 2014.

    Interview Details

    I applied online and 2 days after doing so I received an email about a phone interview and nailed it and I was scheduled for a face to face interview that I nailed as well !! �� The interview had me a lil nervous because you will be asked to role play but I put my fears aside . Then after the interview I received my job offer and now I have orientation this week I'm super excited about starting my career with Avis Budget Group.

    Interview Questions
    • Tell me a time in which you overcame conflict with a customer ?   Answer Question
    • Why do you feel your a great fit for the position in which you applied ?   Answer Question
    • Do you have issue with working flexible hours or working outside if need be ?   Answer Question
    • What skills do you obtain to assist you in your work ?   Answer Question
    Negotiation Details
    If you accept the offer , make sure your a peoples person they are very strict about over the top customer service because you working with customers your entire shift be willing to lend a helping had and do for someone else what you would expect if you were a customer. Good Luck on you job search.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Avis Budget Group.

    Interview Details

    I applied online, and was contacted by their outsourced human resources department. They call you and schedule them to call you for an interview over the phone. They ask you some basic questions, and depending on if the person you talk to in the call center likes you, they schedule a face to face interview at the location you applied for. At my face to face, it was very laid back and they make you feel at home. I received a job offer on the spot, and was sent away for a drug test. They run a background check, and check your driving record since you'll be working around cars. If those are clear, you start training a few days later.

    Interview Questions
    • The questions were very straight forward, very STAR oriented.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 1+ weekinterviewed at Avis Budget Group.

    Interview Details

    I applied online, got a call within a week and had an on the phone interview. They called me in for a 1-on-1 interview which was scheduled a few days after the phone interview. I got the job on the spot.

    Interview Questions
    • If you want this job, just emphasize that you love working outdoors and all hours and that you love working with people.   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I applied online – interviewed at Avis Budget Group in July 2013.

    Interview Details

    Applied online. Called them to follow up. Received call from a recruiter. Had one over the phone interview. One in person interview. Did drug screening and background check. Received phone call with job offer.

    Interview Questions
    • Why do you feel that it's important to be available on short notice? (On-call scenario)   View Answer
    Negotiation Details
    Very cut and dry. There was very little available to negotiate at the time. But it is possible to negotiate higher wages and better positions as well as scheduling restrictions. Be savvy.
    Accepted Offer
    Neutral Experience
    Easy Interview

Work at Avis Budget Group? Share Your Experiences

Avis Budget Group

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.