Getting an Interview
Getting an Interview
Interviews for Top Jobs at B&Q
- Customer Assistant (5)
- Stock Replenishment (3)
- Customer Advisor (3)
- Sales Associate (2)
- Front End (2)
- Sales Advisor (2)
- Sales Assistant (1)
- Buyer (1)
- Cashier (1)
- Kitchen Designer (1)
- Product Change Manager (1)
- Commercial Planner (1)
- Replenishment Staff (1)
- Decor Advisor (1)
- Replenishment Assistant (1)
- Checkout Operator (1)
- Showroom CA (1)
- Garden Sales Advisor (1)
- Lead Supply Chain Manager (1)
- Front-End Customer Advisor (1)
- Front End Team (1)
- Accepted OfferPositive ExperienceAverage Interview
I applied online. I interviewed at B&Q (Sutton, London, England (UK)) in September 2015.
Interview process : Apply on line, go through store questions, if successful you will receive a telephone interview, if successful you will be invited to attend a group interview, if successful you will be invited to attend an interview with the manager of the department that has chosen to interview you. Attend that interview and discuss your options within that department. This final interview is friendly and relaxed and you basically discuss the job you'll be doing and your training start date.
- Are you flexible with your working hours? 1 Answer
I wanted evening work and discussed it and was accepted there really were no negotiations
- No OfferNegative ExperienceDifficult Interview
I applied online. The process took 2 days. I interviewed at B&Q (London, England (UK)) in September 2015.
Applied online then I had a telephone interview which was very awkward the interviewer was not very friendly and made it uncomfortable. I was not very prepared for the interview as he called out of no where.
- What is good customer service What would be your dream living room If a customer came to b&amp;amp;q and didn&amp;#039;t know what they want what would you do Why do you want to work for b&amp;amp;q What can you bring to the team What did you do in the last two weeks which were helpful Can you give a example of when you provided good customer service and worked as a team Answer Question
- Accepted OfferNegative ExperienceEasy Interview
I applied online. The process took 1 day. I interviewed at B&Q (Newport, Newport, Wales (UK)).
a quick 5 minute chat in a room, with a manager. Just looked at my cv and did a mock sale. Was very simple and then they discuss your salary and what you expect. Make sure you negotiate as this will be set in stone for ever.
- can you sell ? if not you will be sacked. Answer Question
Helpful (2)No OfferNegative Experience
Applied online answered all questions, then if you get through that you get a phone interview. HR adviser rang me with 5 questions regarding customer service and if money was no object what dirt of living room would create. I told her our living room was our dream as we'd spent time and dedication on it , knocked fireplace out added a oak fireplace and wood burner so I would repeat this if we moved arms we love it.
Helpful (2)Declined OfferPositive ExperienceEasy Interview
The process took 6 days. I interviewed at B&Q (Great Yarmouth, England (UK)).
I filled out the online assessment which was rather easy, mostly common sense. I got a call within a few days telling me i'd gotten through to the group interview stage. There was meant to be around 8 people for mine, but only 5 turned up. We sat in a semi circle facing about 4 b&q staff members. We introduced ourselves, saying a bit about our lives and previous jobs. Then we were given a bucket containing lots of paper, some scissors, plastic cups, straws and sellotape and told to make a tower (as tall as possible) that could hold the weight of a mobile phone. It sounded fun, but i was stuck with the most indecisive middleaged people ever who couldnt agree how to do it. Still, its not about the tower. Its how you speak to team mates, suggest new things, ask peoples opinions and get stuck in. I made plenty of jokes about the Apprentice, and told the interviewer i hoped she didnt like her phone TOO much as it was likely to fall off our wobbly godawful tower. If its all going wrong, show them you have a sense of humour. Then we were taken down to the shop floor and had to go up to customers and say 'can i help you with anything' etc. That bit was very easy. Lastly (my least favourite bit) we were taken back up to the room and told to pick an item off the table. You had to sell it to everyone in the room. Everyone except me chose complicated things, which backfired when the interviewers started asking questions at the end. I chose marrigold gloves. ('What an investment these are! Much cheaper than expensive hand creams ladies, for that post-washing up dryness! No more pasta under your manicure!) The only special features they had could be reeled off quickly, so no awkward questions ;) Got called back for a one-on-one interview. The questions were predictable; they wanted examples from previous jobs on how youd handled situations etc so have a few answers memorised. They offered me the job at the end of the interview.
Reasons for Declining
I wasnt expecting to get offered the job at the end of the interview. I had just expected to be sent an email or phone call which I could mull over. I'd been doing lots of interviews that week and was waiting to hear back from others. After 2 days I phoned B&Q and declined the offer. They were really nice about it and wished me luck.
Helpful (2)No OfferNegative ExperienceAverage Interview
I applied online. The process took 1+ week. I interviewed at B&Q (Wigston Magna, England (UK)) in March 2015.
Had to try and sell a product to some HR bods then a small group of us were sent out onto the shop floor to interact with customers. This was all set up as point scoring exercises which I found out when I had to speak to staff one to one. They promptly told me I wasn't suitable for the job and should ring for feedback in a couple of days. I was in the room for probably a minute, no interview and rushed out of the staff area. I think I would've faired better if I had friend or blood relative working there instead of over a decade of retail experience.
- Did you bring anything with you? 1 Answer
- No OfferPositive ExperienceAverage Interview
I applied online. I interviewed at B&Q (Galway (Ireland)) in March 2015.
Filled in application online & then over phone interview.lasted 20 minutes & asked re application & any challenges faced recently & example of help given to person /group recently .was given info re the position & re hours etc.was informed that I would be contacted within 2 weeks.
- Challenge faced & how I handled it Answer Question
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 1 day. I interviewed at B&Q (Newcastle, England (UK)) in March 2015.
Very standard stuff, arrived at 9AM, processes started with a photo of you and a name tag, we went up to be told about the day, there was approx 20 candidates and 10 members of staff, including front end team members and supervisors, decor department managers, store manager and garden centre staff. We were split into 4 groups of 5 and then had to make a tower, free standing at 6ft tall, using minimal resources. Afterwards, we were split into 2 groups again, one went onto the shop floor to offer customers help, this is to see how approachable you are, and how helpful you are towards customers. The other group are then asked to choose a product from a table and sell the product to 4 managers. Afterwards, we were sent for a 30 minute food, drink, cigarette and toilet break, where 6 people were sent home, and the rest were interviewed. The interview was very easy, it isn't even an interview, it's a chat, they want to know about YOU. I accepted the offer and have now been a front end customer advisor for almost 2 months.
- What do you know about the company? Answer Question
- What do you do in your spare time? Answer Question
- What previous experience in DIY do you have? (DIY experience is not necessary, as training is given on induction day for your role) Answer Question
- Tell me about a time where you have worked outside of your comfort zone? Answer Question
- No OfferNegative ExperienceAverage Interview
I applied through a recruiter. The process took 3+ months. I interviewed at B&Q.
It was the feedback process which was poor - they took two weeks to feed back the result of the interview with little indication of positive and negative outcomes - just that we found someone "better suited" - and this feedback was only after I chased it a number of times. Really poor experience that put me off the company.
- Why do you want this job? Answer Question
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 1 day. I interviewed at B&Q (Exeter, England (UK)) in February 2015.
I applied online and got a call the following morning. The man asked what I was doing, if I could work weekends, and if I could go in the following day for an interview. I got offered the job during the interview.
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