BB&T Customer Service Representative Interview Questions

Updated Jun 8, 2014
Updated Jun 8, 2014
3 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Florence, SC
Anonymous Interview Candidate in Florence, SC
Application Details

I applied online – interviewed at BB&T.

Interview Details

Was called early in the morning. Did not understand the English spoken by the reviewer. two minute telephone interview. Could not interpret the questions offered. Caller immediately sent a denial to my e-mal account.

Interview Questions
No Offer
Negative Experience
Difficult Interview

Other Interview Reviews for BB&T

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Roanoke, VA
    Anonymous Interview Candidate in Roanoke, VA
    Application Details

    I applied through a staffing agency. The process took a weekinterviewed at BB&T in August 2011.

    Interview Details

    They will ask you questions about how you handle hard customers and to give examples of how you handled a bad situation and a good situation. They will ask you the length of time that it took you to handle the tough situation and what the resolution was and if you had to get a supervisor involved and the client's attitude with the resolution. Be as detailed as possible.

    Interview Questions
    • Have you ever had a client or customer unhappy with your resolution and how did your former company look at your resolution. They will also ask you questions about cheating and or do favors for your friends or family.   Answer Question
    Negotiation Details
    there was none
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at BB&T.

    Interview Details

    I posted my resume to Indeed.com and was contacted by a recruiter. They spoke with me about available positions and if I was interested in any of them. I asked to think about it. I decided I was interested on the Customer Service position in the call center. I called back to let them know. They emailed me a call center assesment, which I passed. They then scheduled an interview with me.

    Interview Questions
    • Would you consider learning a new job stressful?
      How do you cope with stress?
      Tell me about a time you worked effectively in a team?
      Give me an example of when you provided great customer service
        Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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