Glassdoor is your free inside look at BB&T Teller interview questions and advice. All 9 interview reviews posted anonymously by BB&T employees and interview candidates.
Accepted Offer – Reviewed Jan 28, 2013
Interview Details – Interview process was easy. Started with a phone interview followed by interviews with branch manager and regional manager. Questions were typical, no assessments to actually take. Interviewers were friendly and easy to talk to. Drug test, fingerprint test, and background test required.
Interview Question – No difficult questions, very typical questioning. Answer Question
Accepted Offer – Interviewed in Fayetteville, NC Mar 2011 – Reviewed Jan 8, 2013
Interview Details – Applied on line after what seemed to be the 1000th time with just basic customer service experience, got called for interview, called next day for offer, and started one week later.
Interview Question – No difficult questions everything is in Star format. Answer Question
Negotiation Details – I didn't negotiate based on my CS experience I was offered more than some tellers that were already working there.
Accepted Offer – Interviewed in Manassas, VA Dec 2009 – Reviewed Nov 13, 2011
Interview Details – Pretty simple, one on one interview and general questions. Go to the interview, look sharp, and be knowledgable. You will get the job.
Interview Question – Tell me your strengths Answer Question
Accepted Offer – Interviewed in Sterling, VA Aug 2009 – Reviewed Aug 4, 2010
Interview Details – Interview and hiring process was quick. I did a phone interview and then interviewed with the branch manager. About 1 hour after the interview I got a call from the BB&T recruiter offering me the job. The interview went quickly, she asked basic interview questions and also asked me to describe a time that I received really great customer service.
Interview Questions
Negotiation Details – Easy, I asked for 14 an hour, she said that they usually start at 13 for part time but they could do 14 for me.
No Offer – Interviewed in May 2012 – Reviewed Sep 17, 2012
Interview Details –
I filled out an online application and took an online skills test. This test was a sort of role-playing game where I read about products and services, then watched videos of fictional customers and selected the appropriate response/statement for their situations. Within a few days, someone contacted me to set up a time for a phone interview with them.
When the same person called me, a few days later, he was very aggressive and hostile. He thought it was ridiculous that I'd had to quit a couple of past jobs due to them not being willing to work around my class schedules at the time. He said that "this school thing" must not have been so good for me.
He also criticized me for applying for a part-time job after having completed a college degree, asking me why it made sense to apply for this. I tried to politely explain that, on the website, the position had been described as "part-time" with the potential to become full-time. He became irritated and told me that it was only a part-time position, that I should not ever plan on becoming a full-time employee. Again, I tried to reassure him that I did understand it was part-time, and I was not intending to try to change. I had simply meant to indicate that I was available for either sort of work. The online application *did* prompt me to indicate whether I was willing to work part-time, full-time, or either (I selected "either").
Next, he asked how often I had been sick at my previous job. I had the flu for a few days at this job, and it was an excused absence. His response was just a short "Hmm".
After that, he said I would receive another call for setting up an in-person interview, or an e-mail thanking me for my time. The whole conversation lasted about five minutes. I was never asked about my past job experiences or my skills and experiences with work situations. I have no idea why this man even called me. I definitely felt that an unfair negative judgement had been formed ahead of time.
Almost a month later, I received the "Thank you for your time, but unfortunately..." e-mail.
Accepted Offer – Interviewed in Mar 2012 – Reviewed Mar 15, 2012
Interview Details – I initally applied on line. I was called the next day by a phone interviewer who asked me many questions about previous job and school places. Then the day after that I was called for a group interview with the teller manager and the teller coordinator and another HR person. They asked more questions and the whole interview was about an hour. After 2.5 weeks of waiting I got a call back and was offered the job the same day he called! I then completed drug test/ fingerprinting/ background checking.
Interview Question – If you could describe yourself in one word. Answer Question
Accepted Offer – Interviewed in Oct 2009 – Reviewed Nov 8, 2011
Interview Details – The interview process is consisted of the branch manager, teller supervisor, and a HR rep. Each one asks certain questions such as name a time you were faced with a difficult customer and how did you handle it? Or, tell of a time you had a conflict with a co worker? Have you ever had any out of balances and what steps did you take to resolve it?
Interview Question – Name a time when you had to go against company policy to satisfy a customer? Answer Question
Declined Offer – Interviewed in Mar 2009 – Reviewed Apr 17, 2010
Interview Details – To apply for any BB&T job, go to the main website, bbandt.com. This site will provide all positions "available". Some of these positions are posted as available, but a lot of the time, these positions are posted because someone who is currently employed has transferred into a new position, and even though the position is filled by an internal candidate they will still post the position on the website (for technical reasons: it's like the candidate is reapplying). After you apply online, the next step is a short phone interview to see if you're still interested. The next step is the face to face interview. If you pass the interview, the next steps are background check, drug test, and fingerprinting.
Interview Question – Why do you want to work for our company? Answer Question
No Offer – Interviewed in Jul 2009 – Reviewed Aug 22, 2009
Interview Details – From the beginning I was very impressed with the online careers search. Once I was contacted by the employment recruiter and selected for a phone interview the rest went very smoothly. I then was contacted for an in-person interview with the teller supervisor. The interview was very nice and professional. The tellers working at the branch seemed very happy and the teller supervisor was very sincere. The position was part-time and really needed full-time.
Interview Questions
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