BMO Financial Group Interview Questions in Calgary, AB

Updated Jun 30, 2014
Updated Jun 30, 2014
6 Interview Reviews

Interview Experience

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 1+ week - interviewed at BMO Financial Group in June 2014.

    Interview Details

    I submitted my resume last week and got an email two days later that asked me to do an online interview. It took me about 15 minutes. 9 questions total, 6 multiple questions and 3 shot answer questions. Shot answer questions are" Tell me about a time when you demonstrated great customer service by promoting or up selling a product or service the customer may not have otherwise considered? Describe a time when you were able to make a significant contribution to a team effort. Describe a time where you displayed exception customer service?

    Interview Questions
    • The online interview has 9 questions. 6 of them were multiple answer questions and 3 of them were shot answer questions that ask you to talk in front of the camera.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  2. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 4+ weeks - interviewed at BMO Financial Group in October 2013.

    Interview Details

    Applied online, and got invited for a digital interview.

    The digital interview consisted of 9 questions. six of them were short answer questions such as "select the preferred work location" , and three of them were long answer questions that require you talk in front of the camera.

    A month later, the company sent out rejection email for the position.

    Interview Questions
    • 1) Tell me about a time when you demonstrated great customer service by promoting or up selling a product or service the customer may not have otherwise considered? What specifically did the customer come in to buy and what were you able to up sell to him/her?

      2) Describe a time when you were able to make a significant contribution to a team effort, goal or objective.
        View Answers (2)
    No Offer
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took a day - interviewed at BMO Financial Group in July 2013.

    Interview Details

    Video interview

    Interview Questions
    • Are you comfortable with having sale targets?

      Then the following questions was:

      An example of a time you sold a product or a service which the customer did not want.
        Answer Question
    No Offer
    Negative Experience
    Difficult Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online - interviewed at BMO Financial Group in July 2013.

    Interview Details

    Asked basic questions over video

    Interview Questions
    • List a time you had a conflict with a co-worker, the basic interview questions you would expect. Additionally, to talk about yourself and previous experience. It is there to filter you out to see if you are a good fit.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 4+ weeks - interviewed at BMO Financial Group in June 2013.

    Interview Details

    online interview, phone interview, then face to face interview

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 2 weeks - interviewed at BMO Financial Group in May 2012.

    Interview Details

    applied online, call from external HR company for basic behavioural assessment

    Interview Questions
    • describe a time when you exceed a customer's expectations   Answer Question
    Negotiation Details
    no negotiations.
    Accepted Offer
    Positive Experience
    Easy Interview

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