Glassdoor is your free inside look at BMO Financial Group interview questions and advice in Canada. All 66 interview reviews posted anonymously by BMO Financial Group employees and interview candidates.
BMO Financial Group Interview Questions & Reviews in Canada
Getting the Interview 120 Interviews
Interview Experience 100 Ratings
Service Representative at BMO Financial Group
Declined Offer – Interviewed in Toronto, ON (Canada) – Reviewed May 13, 2013 New
Interview Details – Phone interview, then office interview
Interview Question – behavioural questions mostly- important to prepare answers in advance Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at BMO Financial Group
No Offer – Reviewed May 13, 2013 New
Interview Details – walk in interview
Interview Question – how to deal with difficult customer Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Manager at BMO Financial Group
Accepted Offer – Interviewed in Toronto, ON (Canada) Apr 2012 – Reviewed May 13, 2013 New
Interview Details – Really straightforward. First interviews with hiring firm, then two rounds of interviews with the department. They were always team interviews. The first was awkward because they make you speak slowly so they can record everything you say verbatim. The second interviews were much better. They asked great questions and were warm and personable.
Interview Questions
- Do you have a five year plan? Answer Question
- Name the first word that comes to mind when I call out a previous employer. Answer Question
- Have you ever had to convince someone to do the opposite of what they want to do? Answer Question
Negotiation Details – Straightforward. They held off on letting me start for a long time which was a huge help to me.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at BMO Financial Group
No Offer – Reviewed May 10, 2013 New
Interview Details – Applied online, received an email the next day asking me to complete an online recorded interview.
Interview Question – Pretty general questions, asked about past sales experience Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Contact Agent at BMO Financial Group
Accepted Offer – Reviewed May 4, 2013
Interview Details –
Phone interview
One on One Interview
Criminal Check / Background Check (referrals must be managers, cannot be friends)
Interview Question – Looking at your resume today, what do you feel is it missing? View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at BMO Financial Group
Declined Offer – Interviewed in Toronto, ON (Canada) Feb 2013 – Reviewed Apr 24, 2013
Interview Details – Got an email from HR that I need to attend an online interview. Basically interviews are behavioral, asked about retail experience as well as pitching skills.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at BMO Financial Group
Accepted Offer – Interviewed in Vancouver, BC (Canada) Nov 2011 – Reviewed Apr 17, 2013
Interview Details –
Initial interview is done over the phone. General questions asked, not too bad.
Followed by two in-branch interviews. Tips: Applicants should understand CSRs are a SALES heavy role as much as providing excellent customer service
Interview Question – Name a few difficult objections/ situations you have been in dealing with customers and how did you overcome these objections? Answer Question
Negotiation Details – not able to negotiate.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at BMO Financial Group
Accepted Offer – Interviewed in Toronto, ON (Canada) Jan 2012 – Reviewed Apr 19, 2013
Interview Details – Had a telephone nterview which took about 30 mins and a face to face interview with the hiring manager.
Interview Question – Just situational and behavioral questions Answer Question
Negotiation Details – No much room to negotiate. Its either you take what they are willing to pay or loose the offer
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at BMO Financial Group
Accepted Offer – Interviewed in Vancouver, BC (Canada) Mar 2013 – Reviewed Apr 13, 2013
Interview Details – phone interview, 2 in person interview with branch manager
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at BMO Financial Group
Accepted Offer – Interviewed in Toronto, ON (Canada) Jan 2009 – Reviewed Apr 11, 2013
Interview Details – Had a phone interview from Hewitt, once you pass the interview, they will send you a online assessment, then forward your resume to the branch where is hiring
Interview Question – What do you think the most important for being a CSR? Answer Question
Negotiation Details – nope, there is no negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
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