BMO Financial Group Customer Contact Agent Interview Questions & Reviews

Interviewed Nov 2011 in Mississauga, ON (Canada) (took 2 days)

After the application of the position, HR will give you a call asking a few questions on whether you are available to the rotation shifts, then an email will be sent to you stating the package and work location. Afterwards, HR will arrange an online simulation test for you to finish within 24 hours and a phone interview will be arranged at the same time.
For the simulation test, it is rather easy. It consisted of 3 parts:

There are 3 main parts to the assessment:
1. Interactive portion (i.e. you'll be asked to act like an Agent and you have to choose the best response given the situation.
2. Personality Assessment
3. Math and Verbal Assessment (make sure to have a calculator close by)

For phone interview, it is asked about your past experience, and any suitation encountered, but you have to answer it in a manner of saying situation, action you taken, and outcome. The whole process takes around 30-45 mins.