BMO Financial Group Customer Service Representative Interview Questions

Updated Sep 2, 2015
100 Interview Reviews

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Helpful (3)  

Customer Service Representative Interview

Anonymous Employee in Greenwood, IN
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. The process took 4+ weeks. I interviewed at BMO Financial Group (Greenwood, IN) in April 2015.

Interview

-Phone interview asking all Behavior Questions 30 mins -interview face to face with Assistance and Branch Manager <--didn't gwt hire but manager call back to refer me to different branch around the corner due to impressive interview. -Interview with 2 location with Teller Manager and Assistant Manager -Interview with branch Manager -get a call from HR department and discuss offer -Hired!

Interview Questions

  • How did you satisfied a customer? How did you handle contructive feedback or criticism? Describe a time that you were able to make a significant contributions to team effort,goal or objective?   Answer Question

Negotiation

Make sure sell you to them!Tell them you are a positive person,go getter and so on

Other Interview Reviews for BMO Financial Group

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    No Offer
    Neutral Experience
    Difficult Interview

    Interview

    Applied on BMO careers website, they emailed me to do digital interview one week later. Am still waiting their appraisal :) i have a feeling they gonna call me back :)

    Interview Questions

    • General questions and video questions was really tough and up normal one of them describe up selling customer services   Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at BMO Financial Group.

    Interview

    online interview, there were 4 video questions and 6 multiple questions about customer service experience, they gave 3 minutes for each question, there were questions about getting a negative feedback and how you respond to it

    Interview Questions

    • please describe your recent customer service experience   Answer Question
  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saskatoon, SK (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at BMO Financial Group (Saskatoon, SK (Canada)) in August 2015.

    Interview

    I received an email about online (digital) interview only 1 day after I applied online. you can choose anytime to do the interview within 2 days. 5 multiple choices and 4 short answers. didn't receive any further information because i think i did really bad during the interview. the multiple choices are mostly about the time and location you are interested in.

    Interview Questions

    • introduce yourself. tell me a time when you work under pressure. how you act on constructive feedback?   Answer Question
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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Saskatoon, SK (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at BMO Financial Group (Saskatoon, SK (Canada)) in August 2015.

    Interview

    Online interview, phone interview then face to face interview with 2 Managers, BM and ABM. Online interview kinda odd because you talk all by yourself with camera on. Phone interview was easy. Face to face nervous. but you just have to be yourself and listen carefully to the question.

    Interview Questions

    • Tell us about a time that you provide an excellent customer service?   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at BMO Financial Group (Edmonton, AB (Canada)) in August 2015.

    Interview

    Applied online and one day later, got a digital interview. just finished my digital interview and i do not know what gonna happen. i think my interview was bad. so maybe i cannot get the offer. so nervous. need more practice. make preparation but feel so nervous.

    Interview Questions

    • contribution to a team success, a sale experience and a couple of personal information. bad bad bad   Answer Question
  7. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at BMO Financial Group (Calgary, AB (Canada)) in July 2015.

    Interview

    applied online and got a digital interview several days ago, the questions are normal,9 questions in total, you can google the answers, still wait for the response. overall, it's not hard but still need preperations

    Interview Questions

    • your upselling experience, teamwork, how to handle constructive info   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at BMO Financial Group (Calgary, AB (Canada)) in July 2015.

    Interview

    vedio interview first and followed by a in person interview with the HR. vedio take about 15 minutes and in person take 30 minutes. I heard from the HR the third round will be the final round and it is with the branch manager.

    Interview Questions

    • question about up sell, customer service skills, a lot of behavior questions like describe a difficult customer service experience, a conflict   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at BMO Financial Group (Calgary, AB (Canada)) in July 2015.

    Interview

    applied and got mail the next day for video recording interview.recorded my videos with the link sent by BMO , then after 2 days the interview happened , they replied me back with no offer

    Interview Questions

  10. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at BMO Financial Group in June 2015.

    Interview

    online application then video interview. probably a phone and HR interview as well but I know i didn't get that far after the video interview so I wouldn't know for sure

    Interview Questions

    • upsell product customer service how do you handle feedback?   Answer Question
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