BMO Financial Group Customer Service Representative Interview Questions

Updated Jul 18, 2015
92 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Employee in Calgary, AB (Canada)
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 1+ weekinterviewed at BMO Financial Group (Calgary, AB (Canada)) in July 2015.

Interview

applied online and got a digital interview several days ago, the questions are normal,9 questions in total, you can google the answers, still wait for the response. overall, it's not hard but still need preperations

Interview Questions

  • your upselling experience, teamwork, how to handle constructive info   Answer Question

Other Interview Reviews for BMO Financial Group

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at BMO Financial Group (Calgary, AB (Canada)) in April 2015.

    Interview

    Was asked to do a telephone interview but I was very sick at that time so I postponed it to a face to face interview, and I was blessed to be interviewed with one of the HR Manager in Calgary. Got my offer later that afternoon.

    Interview Questions

    • -What you think the strategies for selling a banking product -Was given with three daily banking and workplace scenarios, asked to provide answers on how to solve them.   Answer Question
  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online – interviewed at BMO Financial Group in June 2015.

    Interview

    online application then video interview. probably a phone and HR interview as well but I know i didn't get that far after the video interview so I wouldn't know for sure

    Interview Questions

    • upsell product customer service how do you handle feedback?   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeksinterviewed at BMO Financial Group (Vancouver, BC (Canada)) in May 2013.

    Interview

    submit the application through career website, then phone interview will be arranged in two weeks. After that branch manager will arrange interview. I would say the process will take up to six weeks

    Interview Questions

    • tell me about your achievement and how it relates to this position.   Answer Question
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  5. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Greenwood, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at BMO Financial Group (Greenwood, IN) in April 2015.

    Interview

    -Phone interview asking all Behavior Questions 30 mins -interview face to face with Assistance and Branch Manager <--didn't gwt hire but manager call back to refer me to different branch around the corner due to impressive interview. -Interview with 2 location with Teller Manager and Assistant Manager -Interview with branch Manager -get a call from HR department and discuss offer -Hired!

    Interview Questions

    • How did you satisfied a customer? How did you handle contructive feedback or criticism? Describe a time that you were able to make a significant contributions to team effort,goal or objective?   Answer Question

    Negotiation

    Make sure sell you to them!Tell them you are a positive person,go getter and so on

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Courtenay, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at BMO Financial Group (Courtenay, BC (Canada)) in April 2015.

    Interview

    the interview process was phone interview that took close to ten minutes then a video interview with an HR hiring manager that was closer to an hour overall though it was a good experiance

    Interview Questions

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at BMO Financial Group (Edmonton, AB (Canada)) in January 2013.

    Interview

    there are three sets of interviews: video interview/ telephone interview/face to face interview telephone interview basically asks some behavior questions face to face interview asks behavior and scenario questions: tell us about yourself, your customer service experience and sales experience, how to deal with difficult customer, do you have any balance till experience

    Interview Questions

    • You need to prepare several examples. Such as: good sales experience/difficult customer experience   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Calgary, AB (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at BMO Financial Group (Calgary, AB (Canada)) in March 2015.

    Interview

    An Online interview with a video and a questionnaire. The quiz comprised several questions and interactive questions and answers to choose from, some of them multiple choice. As a preparation one could take test questions that were not recorded. Otherwise the interview was filmed on video! The questions covered the working status, work experience, work history, details about the person who is applying and preferred job location. The overall experience was that I don't like to be on video as i don't perform very well when I know that I am being filmed.

    Interview Questions

    • What are your weakest sides you would like to improve?   1 Answer
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 5 daysinterviewed at BMO Financial Group (Toronto, ON (Canada)).

    Interview

    Just a warm conversation at first and I was told waiting for the next turn of interview in about some weeks.I am busy with a internship right now and will focus on it after the end of March.

    Interview Questions

    • What does "customer service" mean?   1 Answer
  10. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Montreal, QC (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at BMO Financial Group (Montreal, QC (Canada)) in February 2015.

    Interview

    There are totally 9 questions for the digital interview. The first 5 questions are those about your personal information. Last 4 questions are those about your situation handling. Preparing a computer with good audio device is very important. 1. cross sell product 2. how to handle customers rejection 3. what do you do to contribute to a team success? 4. How to handle constructive information

    Interview Questions

    • 1. cross sell product 2. how to handle customers rejection 3. what do you do to contribute to a team success? 4. How to handle constructive information   Answer Question
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