BMO Financial Group

www.bmo.com

BMO Financial Group Customer Service Representative Interview Questions

Updated Jan 8, 2015
Updated Jan 8, 2015
78 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Toronto, ON (Canada)
Anonymous Interview Candidate in Toronto, ON (Canada)
Application Details

I applied online. The process took 2 weeksinterviewed at BMO Financial Group.

Interview Details

A email about phone interview and a personal interview with branch manager and assistant branch manager. After the interview, manager gave me a oral offer and send me some paper works and require background check, references check and credit check by their HR company

Interview Questions
  • 1) Sales experiences. It is all about sales. They like me about being confident and good at sales. I don't have any financial experiences. 2) make sure you have experiences about balancing the transations. 3) being mobile is important cause they need you to help at another branches sometimes.
    4) Tell me about your goal in the 5 years. I simpely just say I want to be a Financial Advisor in the future and plus I have been already looking for some information online about how to get it.
     
    View Answer
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for BMO Financial Group

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Winnipeg, MB (Canada)
    Anonymous Interview Candidate in Winnipeg, MB (Canada)
    Application Details

    I applied online. The process took 4 daysinterviewed at BMO Financial Group.

    Interview Details

    video interview, ask basic and common question. Need to prepare and enough practice, and give details about interview question. The first one is introduce yourself, and second one, is provide three words to describe yourself, and the third one is how to handle pressure, and the last one is how to handle challenge

    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online through the career website of the bank. Few weeks later I received an email asking me to set up a time slot for a phone interview. The interview was easy, however, you must answer precisely as the lady will cut you off in the middle of your response if you answer is long. After that I had interview with the branch manager. In the end, I did not get the position, but it was a great experience

    Interview Questions
    No Offer
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at BMO Financial Group.

    Interview Details

    I submitted my resume during Job Fair event. Received a call after 4 days for phone interview then face to face interview with the hiring manager. The hiring manager was very nice and friendly. I got an offer at the end of the interview session.

    Interview Questions
    • Very simple questions. How to handle angry customer, how to sell credit card to student.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied on line, and about several weeks later got an email to appoint an interview on line. Interview included some behavior questions and some other quick questions. A week later, got an email again said my experience didn't fit the job.

    Interview Questions
    • Why BMO? Did you ever meet difficult customers, and who did you do?   Answer Question
    No Offer
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at BMO Financial Group in November 2014.

    Interview Details

    I just had a interview from BMO. I applied online since months a go but drop by the office works better, at least you can let them know that you are interested in the position. It's all about your personal experience and sales experience such as how did you achieve your sale target? be sure about your resume.

    Interview Questions
    • What a constructive feedback you received and how did you act on it? Why BMO? What did you do in your previous job to fit in this position?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Trenton, ON (Canada)
    Anonymous Interview Candidate in Trenton, ON (Canada)
    Application Details

    I applied online. The process took 5 daysinterviewed at BMO Financial Group in February 2014.

    Interview Details

    Did a phone interview. Basic questions like a time when you were loyal to a manager, an example if upselling, a time when you dealt with an angry customer and the outcome.

    Interview Questions
    • A time when you were loyal to employer
      Upselling example
      Do you think you can sell things
      Can you work Saturdays
      Angry customers, example of how you handled it.
       
      Answer Question
    No Offer
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in London, ON (Canada)
    Anonymous Interview Candidate in London, ON (Canada)
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at BMO Financial Group in May 2014.

    Interview Details

    Initial communication: was hired internally through BMO (transfer from another department)
    Recruitment company: Aon Hewitt
    Number of interviews: 2
    First interview: conducted over the telephone with a representative from Aon Hewitt, professional, standard interview, asking mostly behavioural and situational questions
    Second interview: conducted in branch by Branch Manager and Assistance branch manager, asked many similar questions, also asked more about what kind of availability I had and how long I planned on working there if hired.

    Interview Questions
    • Standard, but I hadn't had much practice at the time: What is one weakness you could see that would affect your ability to work?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    We would like you to participate in a digital interview. Digital interviews use the latest technology to facilitate the interview process. It will take approximately 20 minutes to complete. This process allows us to share your completed interview to multiple BMO recruiters to help expedite our review process and respect your valuable time.
    In this recorded digital interview, you will be asked a few questions so that we can get to know you better. After you finish, we will review your responses and contact you if we’d like to proceed with your candidacy. We would appreciate it if you could please complete this within 2 days of receiving this message.

    Interview Questions
    • In order to participate, you will need a webcam with a microphone and a computer with high-speed internet access. We highly recommend that you run the connection test portion of your setup process ahead of time to ensure that your location has an appropriate connection.   Answer Question
    No Offer
  10. 6 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 3 weeksinterviewed at BMO Financial Group in September 2014.

    Interview Details

    Applied online, then got an email for a video interview, a few days after, another email for a short phone interview, then another interview with the branch manager of the prospective branch. 3 interviews in all. The video interview is kind of nerve racking because there is no one at the other end so you are literally talking to your self, phone interview is about 5-10 minutes long.

    Interview Questions
    • Tell me about a time you demonstrated great customer service by promoting or up selling a product or service that the customer may not have otherwise considered.   Answer Question
    • Describe a time when you were able to make significant contribution to a team effort, goal or objective.   Answer Question
    • Give an example of a constructive feedback you received and how you acted on it.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

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