BMO Financial Group

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BMO Financial Group Customer Service Representative Interview Questions & Reviews

Updated Jul 22, 2014
All Interviews Received Offers

Getting an Interview  

73%
18%
5%

Interview Experience  

62%
33%
4%

Interview Difficulty  

Average Difficulty
63 candidate interviews Back to all interview questions
in

No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Burnaby, BC (Canada)

I applied online and the process took 2 weeks - interviewed at BMO Financial Group in July 2014.

Interview Details – I applied online for a part-time customer service representative position. I got a phone call that I was going to have a phone interview. After the phone interview, I was told right away that I was going to have another interview with HR manager, and I'm waiting for the day.

Interview Question – Nothing unexpected. If you are well prepared, it is highly likely that you won't have to face unexpected questions.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Markham, ON (Canada)

I applied online and the process took 2 months - interviewed at BMO Financial Group in July 2014.

Interview Details – I went to a job fair some time in June and received an email regarding some openings 2 weeks later applied online and got a phone interview the very next week and was confirmed with a face to face interview 2 weeks later and the actual interview happened about 3 weeks later. The interviewer let me right away that I am hired.

Interview Question – 1. What did you do above and beyond what was required by your previous role?

2. How comfortable are you with sales target?

3. How would you sell a credit card to a college student
  Answer Question


No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB (Canada)

I applied online and the process took 1+ week - interviewed at BMO Financial Group in June 2014.

Interview Details – I submitted my resume last week and got an email two days later that asked me to do an online interview. It took me about 15 minutes. 9 questions total, 6 multiple questions and 3 shot answer questions. Shot answer questions are" Tell me about a time when you demonstrated great customer service by promoting or up selling a product or service the customer may not have otherwise considered? Describe a time when you were able to make a significant contribution to a team effort. Describe a time where you displayed exception customer service?

Interview Question – The online interview has 9 questions. 6 of them were multiple answer questions and 3 of them were shot answer questions that ask you to talk in front of the camera.   View Answer


No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Waterloo, ON (Canada)

I applied online and the process took 2 weeks - interviewed at BMO Financial Group in May 2014.

Interview Details – I applied online for a full time Customer Service Representative position on the BMO career website, and I got an email say I got an telephone interview about 2 weeks later. I confirmed the telephone interview time and details through the emailI. and Will be having the interview by next week.


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Burnaby, BC (Canada)

I applied online - interviewed at BMO Financial Group in December 2011.

Interview Details – Applied online, had phone interview and then in person interview with branch manager. The process took about two weeks in total. Nothing out of the ordinary. There's really, nothing more to write about.

Interview Question – Pretty simple, standard customer service questions.   Answer Question

Negotiation Details – No negotiations, salary was set.


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at BMO Financial Group.

Interview Details – Phone interview, in-person interview. In-person is usually with the branch manager that you'll be working for. So heads up if you didn't like that location that you're being interviewed in because a high chance that that will be your branch.

Interview Question – The usual questions like "Sell me this pen." "Why do you want to work here...etc"   Answer Question


1 person found this helpful

Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at BMO Financial Group

Interview Details – Applied through their company job fair and met with a hiring specialist. After four days received an email requesting that I apply online to a specific job. Less than a week, I received an email with instructions on the video interview. After a week, I got a call for a schedule for a phone interview. Will be having the interview by next week.

Interview Question – Give a constructive feedback you received and how did you act on it?   Answer Question

Negotiation Details – Not done with the interview process.


Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at BMO Financial Group

Interview Details – HR phone and 2 - in person interview

Interview Question – sales and service oriented questions   Answer Question


No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I applied online - interviewed at BMO Financial Group in March 2013.

Interview Details – Received an email of telephone pre-screen interview two days after applying online. Many behavioral questions after some general questions. Haven't hear from them since then.

Interview Question – What is your least favorable duty at your last position   Answer Question


No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 months - interviewed at BMO Financial Group in February 2014.

Interview Details – Met branch manager for interview, Phone interview, HR interview.

Interview Question – Sell me this pen. What strategy so you Think is important in order to be successful in the position of CSR.   Answer Question

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