BRG Research Services
BRG Research Services Interview Questions & Reviews
Getting an Interview
Consultant Interview (Neutral Experience)
Interviewed at BRG Research Services
Interview Details – first round- very behavioral, second round- behavioral with extremely smart interviewers- need to impress
Interview Question – Where do you see yourself in 15 years? Answer Question
Interviewer Interview (Neutral Experience; Average Interview)
I applied in-person and the process took a day - interviewed at BRG Research Services in April 2009.
Interview Details – It was a fairly straightforward interview. Just standard questions about ability to do the job, previous experience, customer service experience. It is a call center job, so one part of the interview included role-playing through a call from one of the supervisors, whom I had not met yet. I had to run through the script with them over the phone, calling from somewhere else in the office, and they critiqued me later on how I did.
Interview Question – I think the most difficult question had to do with handling customer complaints, how to handle them appropriately. Because it's a call center making a lot of outbound calls, we often would reach people who were not thrilled about our contacting them. The question was how to respond if they become upset. Answer Question