BRG Research Services Interview Questions & Reviews

2 interviews

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Candidate Interview Reviews

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  1.  

    Consultant Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    first round- very behavioral, second round- behavioral with extremely smart interviewers- need to impress

    Interview Questions
    No Offer
  2.  

    Interviewer Interview

    Anonymous Interview Candidate  in  Provo, UT
    Anonymous Interview Candidate in Provo, UT
    Application Details

    I interviewed in-person. The process took a day - interviewed at BRG Research Services in April 2009.

    Interview Details

    It was a fairly straightforward interview. Just standard questions about ability to do the job, previous experience, customer service experience. It is a call center job, so one part of the interview included role-playing through a call from one of the supervisors, whom I had not met yet. I had to run through the script with them over the phone, calling from somewhere else in the office, and they critiqued me later on how I did.

    Interview Questions
    • I think the most difficult question had to do with handling customer complaints, how to handle them appropriately. Because it's a call center making a lot of outbound calls, we often would reach people who were not thrilled about our contacting them. The question was how to respond if they become upset.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview

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