BRG Research Services
4.0 of 5 2 reviews
brgresearchservices.com Provo, UT 16 to 50 Employees

BRG Research Services Interview Questions & Reviews

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No Offer

Neutral Experience

Consultant Interview

Consultant

Interviewed at BRG Research Services

Interview Details – first round- very behavioral, second round- behavioral with extremely smart interviewers- need to impress

Interview Question – Where do you see yourself in 15 years?   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Interviewer Interview

Interviewer
Provo, UT

I applied in-person and the process took a day - interviewed at BRG Research Services in April 2009.

Interview Details – It was a fairly straightforward interview. Just standard questions about ability to do the job, previous experience, customer service experience. It is a call center job, so one part of the interview included role-playing through a call from one of the supervisors, whom I had not met yet. I had to run through the script with them over the phone, calling from somewhere else in the office, and they critiqued me later on how I did.

Interview Question – I think the most difficult question had to do with handling customer complaints, how to handle them appropriately. Because it's a call center making a lot of outbound calls, we often would reach people who were not thrilled about our contacting them. The question was how to respond if they become upset.   Answer Question

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