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Banana Republic Customer Experience Lead Interview Questions & Reviews

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Web: www.bananarepublic.com | HQ: San Francisco, CA

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Updated May 6, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

2.3

“Easy” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	0%
Negative	67%

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1–3 of 3 Banana Republic Interviews

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3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed May 2012 in San Francisco, CA (took a day)

The manager called on my phone on one Wednesday and see if I'd like to have an interview with them on Thursday or Friday. I told them I'm not at San Francisco at the moment and if he was fine with a phone interview on Friday at 5pm. He said yes. On Friday, I left my job early and waited for his call for 30 minutes, then I called him instead. He said he was unprofessional that he HAD FORGOTTEN and would like to reschedule it the next Wednesday. He ask me to call him in case he forget again. I called him on at 6 like we said on Wednesday but couldn't reach him. I called again, but he's co-worker said he has just left because he's off.... He forgot AGAIN!! then I get to talk to another manager. She said she was sorry about what happened but the position just got filled in on the same day that the other manager supposed to interview me....BAD experience!!

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Negative Experience

Received and Declined Offer

Interviewed Aug 2011 in Rochester, NY (took a day)

The interview was astonishingly unprofessional. The woman who interviewed me was exceedingly vapid and giggly and it was hard to keep her on topic, she seemed to want to talk about my school experiences in Media. I tried hard to steer discussions about TV technology into things relevant to the job, such as leadership and making plans but without much success.

To make matters worse I don't think they even took my application at all seriously, only after an hour or so of vacuous questions did she think it might be worth mentioning that not only was the company not interested in paying me the (relatively low) amount that I had asked, they were not even willing to pay me anywhere near the bare-minimum amount I had explicitly indicated that I was willing to take the position for! They wanted to pay me 50 cents more than minimum wage for a management job! I have five years of relevant experience!

They also indicated that the job required hours dramatically different from what I had indicated that I could work. I terminated the interview as politely as I could and hinted that I was not pleased that I had driven a half-hour to this location only to have my time wasted; the hint seemed to sail right over her head.

When I indicated that I could not accept the offer she tried to interest me in a part-time minimum wage job as a cashier. I was very insulted and told her that I was doing a better job at the moment at one of her competitors, she then made the suggestion that I could take this job and continue my existing job part-time. In addition to being simply bizarre the suggestion was flagrantly unethical and asked me to commit an obvious conflict of interest. This raises all kinds of disturbing questions about the ethical standards of the company and makes me wonder if they care at all about their associates or customers.

Interview Questions

Describe a situation in which you had to let down a customer

View Answers (1)

Reason for Declining

Offer made was not at all attractive:
Insultingly low offer of pay, 25% less than what I had offered as bare minimum acceptable pay.
Asked to agree to hours I had explicitly indicated prior to interview I could not work.
Description of job made by interviewer materially differed from description posted in taleo.
Unprofessional conduct of the interviewer turned me off of working with the company.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2010 in Metairie, LA (took 5 days)

Interview process consisted of first interview with General Manager over the telephone. First in-person interview was with the Customer Experience Manager (direct supervisor), followed by an interview with the General Manager as well as the District Manager (DM not usually present, but happened to be visiting the store).