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Banana Republic Customer Experience Supervisor Interview Questions & Reviews
Getting the Interview 6 Interviews
Interview Experience 6 Ratings
Customer Experience Supervisor at Banana Republic
Declined Offer – Interviewed in Philadelphia, PA Jan 2011 – Reviewed Mar 8, 2013
Interview Details – There was an available position that I interviewed for. The interview was extensive and thorough, but an opportunity to showcase my skill set. I never met the general manager prior to our interview but she was informative, very careful with her questions regarding business, teamwork and confronting others.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Experience Supervisor at Banana Republic
Accepted Offer – Interviewed in Brentwood, CA Aug 2009 – Reviewed Feb 12, 2010
Interview Details – I had to interview with both the District Manager as well as the manager of the store before being offered a job. The store manager was first and then I came back another day to speak with the district manager.
Interview Question – What do you bring to this store that is unique to you that sets you apart from other candidates? Answer Question
Negotiation Details – No, I was not able to negotiate as they were not accepting to negotiate.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Experience Supervisor at Banana Republic
Declined Offer – Interviewed in Oct 2011 – Reviewed Dec 15, 2011
Interview Details – Situational questions. Previous experience. Customer focus. Management style.The woman I interviewed with was not very friendly and left me with a bad impression of how it would be to work in her location.
Interview Questions
- How would you handle a customer who was upset about a policy change? View Answer
- Describe a time you had to motivate an employee. View Answer
Reason for Declining – The pay was very low based on my experience and the fact that I had spent 10 years working for the company.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Experience Supervisor at Banana Republic
Accepted Offer – Interviewed in Toronto, ON (Canada) Nov 2009 – Reviewed Sep 13, 2011
Interview Details – I was contacted by a recruiter from the US for a 20 minute phone interview with basic questions. Then I was invited to the store for a 2:1 interview where I met two store managers, this lasted for 1 hour. It was a very positive interview with behavioural questions but also general discussion about our industry. Finally I had an interview with the district manager. After this I received a call with an offer.
Interview Questions
- What is your approach to customer service? Answer Question
- What are your salary expectations? Answer Question
Negotiation Details – I declined the initial offer because it didn't meet my salary expectations. A couple of weeks later I was called and offered the position again with a higher salary, and I accepted.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Experience Supervisor at Banana Republic
Accepted Offer – Interviewed in Oct 2009 – Reviewed Feb 3, 2010
Interview Details –
Initial phone screening with Regional HR director. Behavior based interview questions along with salary expectations.
Secondary phone screen with Regional GM. Behavior based interview questions.
Final face-to-face interview with store GM.
Interview Question – Tell me about a time that you were faced with a difficult/upset customer. Answer Question
Negotiation Details – No negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Experience Supervisor at Banana Republic
Accepted Offer – Interviewed in Toronto, ON (Canada) May 2008 – Reviewed Jul 6, 2009
Interview Details – it was an internal promotion for me.
Interview Question – all questions were easy Answer Question
Negotiation Details – no negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
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