Bank of America Collector Interview Questions & Reviews
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Updated Jan 7, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Average” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 Bank of America Interviews | Sort by |
Collector at Bank of America
Posted Jan 7, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 2 weeks)
I went to the location and took a two hour test and then did an interview. A few days later I was contacted by the recruiter, completed various tests online. Completed federal backround check including fingerprinting. Then recevied an offer a few days later.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Collector at Bank of America
Posted Apr 18, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 1 week)
The interview went great. A little studying goes along way. The HR requiter was very helpful and gave me some ideas on how to Ace the interview, and some of the questions the manager might ask.
What do you know about BOA?
What do you know about loans?
What makes you a good candidate for this position?
Interview Questions
Negotiation Details
Do your research.
Ask a lot of questions.
Dress professionally.
Be a little early.
Look over your resume.
Always Be yourself.
Other Details
The interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Collector at Bank of America
Posted Mar 7, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2009 (took 1 week)
I got a call from Bank of America recruiter asking if i was interested in the collector position. I never applied but i had a profile on their website. She stated she found my resume in their database and was wondering if i was interested.
Interview Questions
Negotiation Details
There really was no negotiation. She told me that is the most they will pay me.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Collector at Bank of America
Posted May 13, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2010 in Simi Valley, CA (took 1 week)
I went through a recruiter. Took a intelligence test, personality test, and passed them. Then was sent a link to a "call center simulation" - and passed. Did a phone interview and am doing a face to face and a background check. No offer yet- but the process is still ongoing. Will update when outcome is known.
Interview Questions
Other Details
The interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Collector at Bank of America
Posted Apr 2, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in West Hills, CA (took 1 week)
Applied online creating a profile at their website. Received an email for an on-line simulation test, the simulation will also be one of many factors to help determine my suitability and preview the collection position. Was given 1-hour and 15-minutes to complete the simulation. Is timed and not be able to take a break once I began. I authorized my background check and be fingerprinted later. The interview over the phone was friendly and review about past employment, salary and duties and scheduled a face to face interview with the Call Center Mgr.
Second interview went for 30 minutes about current posiition and my ability to handle unhappy customer over the phone. Overall the recruitment process is easy , have all your document and information ready. The bank offers you great benefits in return for dedication and excel.
Interview Questions
Negotiation Details
Yes, due to my experience in the field of customer service. Listen, consider and compare with your experience and prior salary.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Collector at Bank of America
Posted Sep 28, 2009
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2009 (took 3 weeks)
The interview was mostly behavioral questions. For the job, you need to be able to handle stress, talkative, personable and goal oriented. It is entry level and do not need a degree. You need to talk about customer service skills because the job entails you to "help" the customer.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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