Bank of America
Bank of America Interview Questions & Reviews in Concord, CA
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Home Services Specialist II Interview (Neutral Experience)
I applied in-person and interviewed at Bank of America.
Interview Details – Went from Temp to FTE in 6 months. There was no interview at any stage. Once hired on an internal interview for a promotion the interviewed no less than 5 times by the interviewer taking phone calls. VERY un professional and discourteous
Interview Question – There was no interview. INTERNAL Interviews were standard and lots of times just a formality because someone else was going to be selected Answer Question
Very Easy Interview
Home Services Specialist Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 2 weeks - interviewed at Bank of America.
Interview Details – Application submitted online, phone interview with recruiter who asked some very basic questions. Follow up call from recruiter confirming interview with Team Leader I would be working with. Interview with Team Lead was very informal, discussed my experience and told me about the details of the position. Call back from recruiter a week later presenting my offer which I expected. All in all, it went a lot easier than I thought it would, but speaking to a couple of my colleagues it seems that the process was a little more rigorous for them in that they actually had interview questions to answer.
Interview Question – No difficult questions asked, just asked to discuss my work experience. View Answer
Negotiation Details – They didn't offer an opportunity to negotiate, stated that this was the final amount they would offer me.
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Bank of America in December 2010.
Interview Details – About 2 days after applying online from the company site I received a request to take an online skill test; it was like a demo call center activity. Less then a week after passing that test I was scheduled for a phone interview, a few days later for a 1 on 1 with a lead at the center I'd be working at. It moved along pretty fast and was pretty painless. I heard from co-workers in my training group that some of them had 2 phone interviews.
Interview Question – Describe a situation when you were unable to service a customer at your bank branch. Answer Question
Very Easy Interview
Consulting Systems Eng (Applications Performance Management) Interview (Positive Experience; Very Easy Interview)
I applied through an employee referral and the process took 1+ week - interviewed at Bank of America in April 2008.
Interview Details – The position was identified by friends and people that I had worked with previously at the Bank. I had good experience, although in unrelated areas of technology. Submitting the resume and interviewing was expedited and not especially challenging. I was hired initially as a contractor (they found a company that had a contract I could work under) before being transitioned to full-time employee 4 months later.
Interview Question – No unexpected questions this time, although when I first interviewed at the Bank (many, many years ago), I was asked if I knew how to 2-step. View Answer
Negotiation Details – I was fairly desperate for the job and took a 10% cut from when I was laid off from the Bank 15 months earlier (but in fairness to my manager, it was a different position with less responsibility)