Bank of America
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Bank of America Interview Questions & Reviews in Concord, CA

Updated Jun 20, 2014
All Interviews Received Offers

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Interview Difficulty  

Average Difficulty
4 candidate interviews Back to all interview questions
Relevance Date Difficulty

No Offer

Neutral Experience

Home Services Specialist II Interview

Home Services Specialist II
Concord, CA

I applied in-person and interviewed at Bank of America.

Interview Details – Went from Temp to FTE in 6 months. There was no interview at any stage. Once hired on an internal interview for a promotion the interviewed no less than 5 times by the interviewer taking phone calls. VERY un professional and discourteous

Interview Question – There was no interview. INTERNAL Interviews were standard and lots of times just a formality because someone else was going to be selected   Answer Question

Accepted Offer

Neutral Experience

Very Easy Interview

Home Services Specialist Interview

Home Services Specialist
Concord, CA

I applied online and the process took 2 weeks - interviewed at Bank of America.

Interview Details – Application submitted online, phone interview with recruiter who asked some very basic questions. Follow up call from recruiter confirming interview with Team Leader I would be working with. Interview with Team Lead was very informal, discussed my experience and told me about the details of the position. Call back from recruiter a week later presenting my offer which I expected. All in all, it went a lot easier than I thought it would, but speaking to a couple of my colleagues it seems that the process was a little more rigorous for them in that they actually had interview questions to answer.

Interview Question – No difficult questions asked, just asked to discuss my work experience.   View Answer

Negotiation Details – They didn't offer an opportunity to negotiate, stated that this was the final amount they would offer me.

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Concord, CA

I applied online and the process took 3 weeks - interviewed at Bank of America in December 2010.

Interview Details – About 2 days after applying online from the company site I received a request to take an online skill test; it was like a demo call center activity. Less then a week after passing that test I was scheduled for a phone interview, a few days later for a 1 on 1 with a lead at the center I'd be working at. It moved along pretty fast and was pretty painless. I heard from co-workers in my training group that some of them had 2 phone interviews.

Interview Question – Describe a situation when you were unable to service a customer at your bank branch.   Answer Question

Accepted Offer

Positive Experience

Very Easy Interview

Consulting Systems Eng (Applications Performance Management) Interview

Consulting Systems Eng (Applications Performance Management)
Concord, CA

I applied through an employee referral and the process took 1+ week - interviewed at Bank of America in April 2008.

Interview Details – The position was identified by friends and people that I had worked with previously at the Bank. I had good experience, although in unrelated areas of technology. Submitting the resume and interviewing was expedited and not especially challenging. I was hired initially as a contractor (they found a company that had a contract I could work under) before being transitioned to full-time employee 4 months later.

Interview Question – No unexpected questions this time, although when I first interviewed at the Bank (many, many years ago), I was asked if I knew how to 2-step.   View Answer

Negotiation Details – I was fairly desperate for the job and took a 10% cut from when I was laid off from the Bank 15 months earlier (but in fairness to my manager, it was a different position with less responsibility)

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